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Remote Customer Service Representative Jobs in Rochester, PA

Birgo

Client Services Representative

Pittsburgh, PA · On-site +1

$50K - $60K/yr

Customer service experience, including phone-based customer service Our Values (THRIVE) * T eamwork ... We prefer someone based in Pittsburgh, but we will consider remote candidates on a case-by-case ...

Birgo

Client Services Representative

Pittsburgh, PA · On-site +1

$50K - $60K/yr

Customer service experience, including phone-based customer service Our Values (THRIVE) * T eamwork ... We prefer someone based in Pittsburgh, but we will consider remote candidates on a case-by-case ...

Huntington

Customer Experience Banker

Aliquippa, PA · On-site +1

$15 - $20.25/hr

Providing excellent customer service and effectively resolving customer issues. Being proficient in ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Customer Experience Banker

Aliquippa, PA · On-site +1

$15 - $20.50/hr

Providing excellent customer service and effectively resolving customer issues. * Being proficient ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Customer Experience Banker

Aliquippa, PA · On-site +1

$15 - $20.25/hr

Providing excellent customer service and effectively resolving customer issues. * Being proficient ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home) Jumpstart Your Career with Ibex! Ibex is ...

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home) Jumpstart Your Career with Ibex! Ibex is ...

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home) Jumpstart Your Career with Ibex! Ibex is ...

HMG Careers

Remote Benefits Sales Rep

Weirton, WV · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

HMG Careers

Remote Benefits Sales Rep

New Castle, PA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Rochester, PA

Remote Customer Service Representative information

See Rochester, PA salary details

$8

$17

$24

How much do remote customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer service representative in Rochester, PA is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.
What job categories do people searching Remote Customer Service Representative jobs in Rochester, PA look for? The top searched job categories for Remote Customer Service Representative jobs in Rochester, PA are:
What cities near Rochester, PA are hiring for Remote Customer Service Representative jobs? Cities near Rochester, PA with the most Remote Customer Service Representative job openings:
Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Rochester, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,421 per year, or $17 per hour.

Bilingual Customer Service Representative - Pennsylvania, USA

AnswerHero

Pittsburgh, PA • On-site, Remote

$15 - $19/hr

Full-time

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Who are we?
At AnswerHero, we've been the trusted voice behind thousands of growing businesses since 2010. We're not your typical call center, we don't do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard.
If you're a compassionate communicator who values meaningful conversations and wants career, not just a job, we want to hear from you!
What You'll Do
As a Bilingual Phone Operator at AnswerHero, you'll be the first voice our clients' customers hear, a role that carries real impact every single day. Your responsibilities include:
  • Answering inbound calls promptly and professionally on behalf of our business clients
  • Communicate fluently in both English and Spanish
  • Take accurate, clear messages and relay them to clients in real time
  • Schedule appointments and provide general client support per client instructions
  • Following client specific call-handling instructions with care and consistency
  • Deliver a warm, efficient, and courteous experience on every call

Requirements
What does it take to be a part of the #HeroSquad?
  • Fluency in both English and Spanish (verbal and written)
  • High school diploma or equivalent
  • Strong empathy, active listening, and professional telephone manners
  • Attention to detail and the ability to type accurately while on a call
  • Reliable internet and dedicated workspace to ensure a professional setting
  • Dependability consistent attendance is essential in a 24/7 operation
  • Availability to work at least one weekend day

Benefits
Why You'll Love Working at AnswerHero
  • Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one.
  • Room to Grow: Explore future opportunities within AnswerHero to highlight your talents.
  • Supportive Team Environment: You'll feel connected and appreciated from day one.
  • Meaningful Work: Every call you take has a direct impact on real business.
  • Competitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordingly
  • Flexible Setup: Remote-friendly options available.
Benefits (Full-time Employees)
  • Medical, dental, and vision insurance
  • Accrual based Paid Time Off (PTO)
  • Paid federal holidays per year
  • Company-provided equipment
How to Apply
Ready to become a trusted voice for thousands of businesses? Here's what to expect:
  • Submit your application and resume online
  • Video interview typically scheduled within 5 business days
  • Meet virtually with our hiring team
  • Complete a short bilingual language assessment (English & Spanish, approximately 10 minutes)
  • Offer and paid onboarding training

Apply now and become a Hero. We'd love to meet you.

Apply