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Remote Customer Service Representative Jobs in Riverside, IL

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Arsenault Inc

Customer Service Representative

Chicago, IL · Remote

$16.50 - $22.50/hr

Description Customer Service Representative (Remote) * Are you an experienced Customer Service Representative looking for a new challenge? * Do you value customer service and helping your community?

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Riverside, IL

Remote Customer Service Representative information

See Riverside, IL salary details

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How much do remote customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer service representative in Riverside, IL is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.01 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are the most commonly searched types of Customer Service Representative jobs in Riverside, IL?

The most popular types of Customer Service Representative jobs in Riverside, IL are:

What job categories do people searching Remote Customer Service Representative jobs in Riverside, IL look for?

The top searched job categories for Remote Customer Service Representative jobs in Riverside, IL are:

What cities near Riverside, IL are hiring for Remote Customer Service Representative jobs?

Cities near Riverside, IL with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Riverside, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,310 per year, or $18.9 per hour.

Customer Service Representative

Addison Group

Burr Ridge, IL • Remote

$22 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 7 days ago

Job description

Job Title: Customer Service Representative

Industry: Manufacturing / Distribution

Location (City, State): Burr Ridge, IL (Hybrid – 2 days onsite, 3 days remote)

Assignment Type: Contract (through December with potential extension based on business needs and performance)

Pay: $22–25/hour

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established manufacturing and distribution organization committed to delivering exceptional products and customer service. They are seeking a motivated Customer Service Representative to support a busy team during a temporary leave of absence. This is a great opportunity to gain experience with a growing company in a collaborative, fast-paced environment.

Job Description:

The Customer Service Representative serves as the primary point of contact for customers, ensuring a positive experience from order placement through resolution of inquiries. This role requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while working in a high-volume environment.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat with professionalism and accuracy.
  • Process customer orders and maintain order information within the company's CRM/ERP system.
  • Assist customers with questions regarding products, order updates, shipping, returns, and general account inquiries.
  • Resolve customer concerns by identifying solutions or partnering with internal departments when escalation is needed.
  • Maintain detailed documentation of customer interactions and account activity.
  • Collaborate with warehouse, operations, and internal teams to ensure timely order fulfillment and customer satisfaction.
  • Build product knowledge to confidently assist customers and provide accurate information.
  • Contribute to process improvements by sharing customer feedback and identifying recurring issues.
  • Perform additional administrative and customer support duties as assigned.

Qualifications:

  • 1–3 years of customer service experience supporting a product-based business.
  • Manufacturing or distribution industry experience is preferred.
  • High school diploma required; Associate degree preferred.
  • Experience using CRM and/or ERP systems along with Microsoft Office.
  • Strong verbal and written communication skills.
  • Excellent organizational skills with the ability to multitask in a fast-paced environment.
  • Bilingual in Spanish and English is highly preferred.

Perks:

  • Hybrid work schedule offering flexibility.
  • Opportunity to gain experience with an established manufacturing organization.
  • Fast-paced, team-oriented environment with strong collaboration across departments.
  • Potential for assignment extension based on business needs and individual performance.
  • Immediate opportunity to make an impact supporting a busy customer service team.