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Remote Customer Service Representative Jobs in Portland, MI

Empire State Careers

Remote Sales Specialist

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Empire State Careers

Remote Account Executive

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Sales Executive - Remote

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Empire State Careers

Remote Insurance Agent

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Account Executive

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Insurance Agent

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Agent

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Empire State Careers

Remote Sales Executive

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Empire State Careers

Sales Executive - Remote

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Specialist

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Empire State Careers

Remote Sales Agent

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Executive

Lansing, MI · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Portland, MI

Remote Customer Service Representative information

See Portland, MI salary details

$8

$15

$22

How much do remote customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer service representative in Portland, MI is $15.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.64 and $17.21 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are the most commonly searched types of Customer Service Representative jobs in Portland, MI?

The most popular types of Customer Service Representative jobs in Portland, MI are:

What job categories do people searching Remote Customer Service Representative jobs in Portland, MI look for?

The top searched job categories for Remote Customer Service Representative jobs in Portland, MI are:

What cities near Portland, MI are hiring for Remote Customer Service Representative jobs?

Cities near Portland, MI with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Portland, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $32,184 per year, or $15.5 per hour.

Work-from-Anywhere Specialist - Entry Level

Globe Life American Income Division

Lansing, MI • On-site, Remote

$17.25 - $22.75/hr

Full-time

Medical, Life

Posted 22 days ago

Job description

Work-from-Anywhere Specialist - Entry Level
AO Globe Life | 100% Remote | Entry Level | Flexible Schedule | Training ProvidedStart From Home. Learn the Business. Build a Career Without Limits.
Looking for an entry-level remote career where you can develop valuable skills, help families, and create long-term professional and financial growth?
AO Globe Life is expanding our virtual team and seeking motivated, coachable professionals to join us as Work-from-Anywhere Specialists.
Following record-setting company performance in 2025, we're continuing to grow and looking for individuals who are ready to learn, take initiative, and build a career in a mentorship-driven environment.
No previous insurance experience is required. We provide comprehensive training, licensing guidance, ongoing coaching, and the support needed to get started.Why Candidates Choose This Opportunity
• 100% Remote / Work From Home
• Entry Level - No Insurance Experience Required
• Qualified Leads Provided - No Cold Calling
• Weekly Performance-Based Pay + Bonuses
• Flexible Scheduling
• Training & One-on-One Mentorship
• Residual Income Opportunities
• Leadership & Advancement OpportunitiesWhat You'll Do
As a Work-from-Anywhere Specialist, you'll work virtually with individuals and families who are seeking information about available benefits.
Your responsibilities may include:
  • Connect with clients through scheduled Zoom and phone appointments
  • Learn about each client's needs, priorities, and financial protection goals
  • Explain available life, accident, and supplemental health insurance benefits
  • Educate clients about coverage options in a clear and professional manner
  • Recommend appropriate solutions based on individual needs
  • Assist clients with applications and enrollment
  • Answer questions and provide ongoing policy support
  • Conduct policy reviews and assist with beneficiary updates
  • Maintain accurate digital client records
  • Build long-term relationships through professional follow-up and exceptional service
  • Participate in ongoing training, coaching, and professional development

This position combines customer service, client education, relationship building, and consultative insurance sales.Why Join AO Globe Life?
🏠 100% Remote Work
Work from home from anywhere within the United States.
Client appointments, training, team meetings, and professional development are conducted virtually.
📞 Qualified Leads Provided
Focus on helping individuals who have expressed interest in learning more about available benefits.
No purchasing leads and no traditional cold calling.
💰 Weekly Pay + Unlimited Earning Potential
Build your income through:
  • Weekly commission-based compensation
  • Performance bonuses
  • Uncapped earning potential
  • Renewal and residual income opportunities
  • Leadership compensation opportunities

This is a performance-based opportunity rather than a guaranteed hourly or salaried position. Individual earnings vary based on production and results.
⏰ Flexible Schedule
Build a schedule that supports your personal priorities while maintaining the consistency needed to serve clients and achieve your professional goals.Training & Mentorship From Day One
You don't need an insurance background to get started.
Our training and development program includes:
  • Virtual onboarding
  • Insurance licensing guidance
  • Product and benefits education
  • Client relationship development
  • Customer service training
  • Communication and presentation skills
  • Consultative sales training
  • One-on-one mentorship
  • Weekly virtual workshops
  • Leadership development

You'll learn from experienced professionals while developing skills that can support your long-term career growth.Benefits & Professional Support
Qualifying representatives may have access to:
  • ♥ Medical insurance reimbursement
  • 🛡 Company-supported life insurance
  • + Accidental Death Benefit (ADB) coverage
  • 🤝 Union representation and support
  • 💵 Renewal and residual income opportunities
  • 📈 Leadership development programs
  • 💻 Virtual technology and business resources

Eligibility and qualification requirements may apply.Performance Recognition & Incentives
Outstanding performance may also be recognized through:
  • Company-sponsored incentive travel
  • Leadership conferences
  • Professional development events
  • Performance contests
  • Recognition programs
  • Team experiences and networking opportunities

Your growth is based on performance, consistency, development, and leadership-not seniority.Who We're Looking For
We're interested in candidates who demonstrate:
  • Strong communication and active-listening skills
  • Positive, professional attitude
  • Desire to help and educate others
  • Self-motivation and personal accountability
  • Strong work ethic and dependability
  • Organization and time-management skills
  • Ability to learn and adapt quickly
  • Comfort working independently from home
  • Basic computer and virtual communication skills
  • Coachability and openness to feedback
  • Goal-oriented and growth-focused mindset

Experience in customer service, retail, hospitality, healthcare, education, administration, banking, military service, recruiting, call centers, financial services, or sales can be beneficial-but is not required.
We value attitude, work ethic, communication, and coachability over previous industry experience.Minimum Requirements
Applicants must:
  • Be at least 18 years of age
  • Be physically located within the United States
  • Be legally authorized to work in the United States
  • Have a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Have a quiet, professional workspace
  • Be comfortable using Zoom and web-based technology
  • Be willing and eligible to obtain the required state Life & Health Insurance License

Licensing guidance is provided.Build a Career With Room to Advance
This isn't designed to be a position where you remain at the same level indefinitely.
Individuals who demonstrate strong performance and leadership potential may have opportunities to progress into:
Client Representation → Mentorship → Team Leadership → Management
Leadership advancement is based on results and demonstrated ability-not how long you've been with the organization.Interview Process
All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.
Qualified candidates will receive additional information regarding the position, compensation structure, licensing requirements, training program, lead system, and advancement opportunities during the hiring process.Ready to Be Part of Our Continued Growth?
If you're motivated to build a flexible, performance-driven remote career where you can help families, develop professionally, and create long-term opportunities for yourself, we'd love to hear from you.
Submit your updated resume and contact information today to be considered.Work From Home. Learn. Grow. Help Families. Build Your Future. 🚀

Apply