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Remote Customer Service Representative Jobs in Maynard, MA

Tandym Health

Remote Diagnostic Radiologist

Worcester, MA · Remote

$319K - $399K/yr

Board Certified in Diagnostic Radiology * CSR registration * Experience in Level I Trauma care ... Experience with Telehealth or remote Radiology workflows * Experience in an academic medical center

UnitedHealth Group

Patient Service Representative

Boston, MA · On-site +1

$19 - $24.25/hr

This position is Remote in Boston, MA. If you are located within commutable distance to the office ... Courteous, friendly, problem solver with customer service, patient focused communication * Resolves ...

YO AI Labs

Medical Writer - Remote

Boston, MA · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

YO AI Labs

Medical Writer - Remote

Boston, MA · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

YO AI Labs

Biostatistician Expert - Remote

Boston, MA · Remote

$60 - $70/hr

Remote Job Type: Contractor Pay: $60-$65/hour Job Overview We are looking for an experienced ... TFL production & QC * Regulatory submissions & CSR review * Strong documentation, communication ...

YO AI Labs

Biostatistician Expert - Remote

Boston, MA · Remote

$60 - $70/hr

Remote Job Type: Contractor Pay: $60-$65/hour Job Overview We are looking for an experienced ... TFL production & QC * Regulatory submissions & CSR review * Strong documentation, communication ...

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the ...

YO AI Labs

Clinical Document Author - Remote

Boston, MA · Remote

$50 - $80/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

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Remote Customer Service Representative information

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How much do remote customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote customer service representative in Maynard, MA is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are popular job titles related to Remote Customer Service Representative jobs in Maynard, MA?

For Remote Customer Service Representative jobs in Maynard, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Maynard, MA look for?

The top searched job categories for Remote Customer Service Representative jobs in Maynard, MA are:

What cities near Maynard, MA are hiring for Remote Customer Service Representative jobs?

Cities near Maynard, MA with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Maynard, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $41,332 per year, or $19.9 per hour.

Customer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Remote)

SaviLinx

Haverhill, MA • Remote

$18.50/hr

Full-time

Posted 10 days ago

Job description

JOB TITLE:                          Customer Service Representative II Phones Bilingual (Spanish/English) ($18.50/hr + $1/pay for performance)

DEPARTMENT:                  Operations          

REPORTS TO:                     Supervisor     

FLSA STATUS:                    Non-Exempt                                                     

 

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone both in English and Spanish.
Handles eligibility inquiries both in English and Spanish and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Occasional on-site work in our mailroom
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills both in English and Spanish.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER 

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