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Remote Customer Service Representative Jobs in Kent, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Customer Service Experience * Software experience, experience with eMARs, EHRs or other healthcare ... A remote work environment that is compliant with cybersecurity and other company workplace policies

Globe Life

Be Seen First

Customer Sales Representative - Remote

Tacoma, WA · Remote

$60K - $79K/yr

... Deliver exceptional customer experiences from start to finish You Might Be a Great Fit If You ... Fully remote position * Flexible work schedule * Weekly commission-based payout * No cold calling ...

New

YO AI Labs

Medical Writer - Remote

Seattle, WA · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

YO AI Labs

Medical Writer - Remote

Seattle, WA · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

YO AI Labs

Biostatistician Expert - Remote

Seattle, WA · Remote

$60 - $70/hr

Remote Job Type: Contractor Pay: $60-$65/hour Job Overview We are looking for an experienced ... TFL production & QC * Regulatory submissions & CSR review * Strong documentation, communication ...

YO AI Labs

Biostatistician Expert - Remote

Seattle, WA · Remote

$60 - $70/hr

Remote Job Type: Contractor Pay: $60-$65/hour Job Overview We are looking for an experienced ... TFL production & QC * Regulatory submissions & CSR review * Strong documentation, communication ...

AO Globe Life

Be Seen First

Remote Client Sales Representative - Training Provided

Seattle, WA · Remote

$60K - $80K/yr

Remote Client Sales Representative - Training Provided Remote (U.S. or Canada) | Full-Time | ... Are motivated by performance-based compensation Sales, customer service, hospitality, retail ...

YO AI Labs

Clinical Document Author - Remote

Seattle, WA · Remote

$50 - $80/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

YO AI Labs

Clinical Document Author - Remote

Seattle, WA · Remote

$50 - $80/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

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Showing results 21-40

All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Kent, WA

Remote Customer Service Representative information

See Kent, WA salary details

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How much do remote customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer service representative in Kent, WA is $21.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.

What are the most commonly searched types of Customer Service Representative jobs in Kent, WA?

The most popular types of Customer Service Representative jobs in Kent, WA are:

What are popular job titles related to Remote Customer Service Representative jobs in Kent, WA?

For Remote Customer Service Representative jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Kent, WA look for?

The top searched job categories for Remote Customer Service Representative jobs in Kent, WA are:

What cities near Kent, WA are hiring for Remote Customer Service Representative jobs?

Cities near Kent, WA with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Kent, WA as of August 2026, with employment types broken down into 76% Full Time, 12% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,137 per year, or $21.2 per hour.

Customer Support Representative (Remote)

ECP

Seattle, WA • Remote

$19.25 - $24.75/hr

Full-time

Posted 11 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Role Overview 

As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are responsible for resolving customer questions, troubleshooting issues, training refreshers, and ensuring timely and accurate communication across all support channels according to SLAs & tracked KPIs.  

This role requires strong product knowledge, clear communication, and consistent execution of support best practices. You are expected to independently manage tickets from intake to resolution while meeting established service standards and contributing to overall team success, and to escalate when required according to established process. 

Core Responsibilities 

Customer Support & Issue Resolution 

  • Serve as the primary contact for customer inquiries via phone, email, and the ticketing system 
  • Manage support tickets from intake through resolution in accordance with SLA expectations 
  • Clarify customer requests to accurately identify needs and scope 
  • Troubleshoot product and workflow issues by identifying root causes and determining appropriate solutions 
  • Clearly explain solutions to customers and confirm resolution 

Documentation & Systems Management 

  • Maintain accurate and complete ticket documentation following ECP best practices 
  • Update and manage customer account records in HubSpot 
  • Ensure all case activity is properly tracked and categorized 

Product Knowledge & Continuous Learning 

  • Develop and maintain strong working knowledge of ECP products, features, and company workflows 
  • Stay current on new releases, updates, and process changes 
  • Serve as a reliable resource for teammates by sharing knowledge and insights 
  • Work cross-functionally as required to provide seamless customer experience 

Performance & Operational Excellence 

  • Consistently meet or exceed established KPIs, SLAs, and quality metrics 
  • Participate in ECP's rotating on-call schedule to provide after-hours support coverage 
  • Manage time effectively to balance ticket volume, follow-ups, and internal responsibilities 
Expectations for Success in This Role 
  • Demonstrate professionalism, empathy, and a customer-first mindset in every interaction 
  • Communicate clearly and confidently, both verbally and in writing 
  • Remain organized and adaptable in a fast-paced environment 
  • Take ownership of assigned work and follow through consistently according to established process 
  • Uphold ECP's values and represent the company positively in all customer interactions 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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