ZipRecruiter

Log In

2

Remote Customer Service Representative Jobs in Homestead, FL

Smoothstar Tech

Intuit Customer Service

Miami, FL · On-site +1

$15.25 - $20.75/hr

Customer Service Representative Job Duties: * Interact with Turbo Tax customers via phone, focusing on tax related questions, data entry and navigation. * Research, analyze and determine an ...

Getaway Travel Agency

Customer Representative Agent

Miami, FL · Remote

$15.25 - $20.75/hr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

CODE RED STAFFING

Customer Service Representive

Miami, FL · On-site +1

$9 - $12/hr

We arelooking for 15 Customer Service Representatives to join their busy team! We are also looking for 10-15 bilingual reps to fill multiple slots. Thisis a work from home position for various well ...

Liveops

Remote Spanish Bilingual Customer Service

Miami, FL · Remote

$14.75 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Remotetravelcareers

Travel Customer Support

Miami, FL · Remote

$16.25 - $20.75/hr

We are seeking a remote Travel Customer Support representative to handle customer questions ... Support the team with day-to-day travel service tasks. Qualifications: * Strong communication and ...

YO AI Labs

Medical Writer - Remote

Miami, FL · Remote

$50 - $90/hr

Remote Job Type: Contractor Pay: $50-$80/hour Job Overview We are seeking an experienced Medical ... Clinical Study Report (CSR) Authoring * ICH E3 Guidelines * Scientific Accuracy Assessment * Source ...

YO AI Labs

Biostatistician Expert - Remote

Miami, FL · Remote

$60 - $70/hr

Remote Job Type: Contractor Pay: $60-$65/hour Job Overview We are looking for an experienced ... TFL production & QC * Regulatory submissions & CSR review * Strong documentation, communication ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Homestead, FL

Remote Customer Service Representative information

See Homestead, FL salary details

$9

$17

$24

How much do remote customer service representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote customer service representative in Homestead, FL is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $19.23 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are the most commonly searched types of Customer Service Representative jobs in Homestead, FL?

The most popular types of Customer Service Representative jobs in Homestead, FL are:

What are popular job titles related to Remote Customer Service Representative jobs in Homestead, FL?

For Remote Customer Service Representative jobs in Homestead, FL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Homestead, FL look for?

The top searched job categories for Remote Customer Service Representative jobs in Homestead, FL are:

What cities near Homestead, FL are hiring for Remote Customer Service Representative jobs?

Cities near Homestead, FL with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Homestead, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $35,918 per year, or $17.3 per hour.

Remote Call Center - Bilingual (English & Spanish) CSR

Alivi

Miami, FL • On-site, Remote

$16.50/hr

Full-time

Medical, PTO

Re-posted 6 days ago

Job description

Pay rate: starting at $16.50 per hour
Start date: August 04, 2026 & September 01, 2026.
Training Schedules: 8:00AM - 4:30PM Est Monday - Friday.
Potential production shift between the hours of: 08:00AM - 6:00PM EST
JOB SUMMARY:
An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members.
DUTIES & RESPONSIBILITIES:
  • Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.
  • Actively listen and respond quickly and professionally to all customer calls.
  • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
  • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
  • Escalates transportation and customer service concerns to contact center leadership team.
  • Complete Alivi's New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
  • Complete and sign all compliance courses.

REQUIREMENTS & QUALIFICATIONS:
  • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
  • Must be able to sit for 8 hours or more a day.
  • Must be able to wear a headset for a minimum of 8 hours a day.
  • Excellent written, communication and data entry skills.
  • Moderate experience in Microsoft Teams, Outlook, and Word.
  • CSR's must exhibit professional appearance and demeanor during training and ongoing coaching's.
  • CSRs are required to be on camera during all training and meeting sessions
  • Must be able to adapt to high and a fast-paced call volume.
  • CSR's must comply to attendance and punctuality expectations (PTO Policy).
  • CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
  • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
  • Fully bilingual: English/Spanish only.
  • BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed.

COMPETENCIES:
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands. Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

HOW WE BEHAVE: OUR CORE VALUES:
  • Collaborative - We are friendly, and always ready to lend a hand; We are humble, and willing to admit mistakes; We trust our team and use respectful conflict to make decisions.
  • Entrepreneurial - We are personally committed, and hunger for Alivi's success; We show passion and do more with what we have; We don't give up, and always find ways to get the job done.
  • Dynamic - We gladly welcome change; We are smart, and challenge how things are done; We adapt quickly, and readily embrace new roles, and projects.

As part of our candidate selection process, we ask you to complete a cultural fit assessment (link below)
https://take.webava.com/assessment/ava/Alivi-AVA-Completion
KEY PERFORMANCE INDICATORS:
KPI Goal Description
  • Customer Satisfaction Score (CSAT)≥ 95%Measures customer satisfaction from post call surveys.
  • Calls Per Hour (CPH)≥ 8.5Average number of calls handled by the agent per hour logged in
  • Average Handle Time (AHT)Within 5 minutes Total time spent per customer interaction (talk + hold + wrap-up).
  • Occupancy %≥ 80%Percentage of time agent was servicing calls and/or available to service calls
  • Call Quality Score≥ 95%Based on QA reviews for professionalism, accuracy, and adherence to script.
  • Adherence to Schedule≥ 92%Measures how well agents follow their assigned shifts and breaks.
  • Attendance Rate≥ 98%Tracks presence and punctuality during scheduled hours. Unplanned occurrences are tracked using a rolling 6 month point system.

Apply