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Remote Customer Service Representative Jobs in Georgetown, MA

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the ...

ForgeFit

Remote Inside Sales Representative

Boston, MA · On-site +1

Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ...

ForgeFit

Remote Inside Sales Representative

Lowell, MA · On-site +1

Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ...

HMG Careers

Remote Benefits Sales Rep

Lawrence, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and ...

HMG Careers

Remote Benefits Sales Rep

Chelsea, MA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

micro1 AI

Director of Biostatistics

Boston, MA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Director of Biostatistics

Lowell, MA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Biostatistician

Boston, MA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Biostatistician

Lynn, MA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Director of Biostatistics

Lynn, MA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Biostatistician

Lowell, MA · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

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All JobsCustomer Service Representative JobsRemote Customer Service Representative JobsRemote Customer Service Representative Jobs in Georgetown, MA

Remote Customer Service Representative information

See Georgetown, MA salary details

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How much do remote customer service representative jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote customer service representative in Georgetown, MA is $20.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.
What are the most commonly searched types of Customer Service Representative jobs in Georgetown, MA? The most popular types of Customer Service Representative jobs in Georgetown, MA are:
What job categories do people searching Remote Customer Service Representative jobs in Georgetown, MA look for? The top searched job categories for Remote Customer Service Representative jobs in Georgetown, MA are:
What cities near Georgetown, MA are hiring for Remote Customer Service Representative jobs? Cities near Georgetown, MA with the most Remote Customer Service Representative job openings:
Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Georgetown, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $43,462 per year, or $20.9 per hour.

Customer Service Specialist

Adapt Health

Boston, MA • Remote

$65K - $75K/yr

Full-time

Re-posted 7 days ago

AdaptHealth rating

7.0

Company rating: 7.0 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

417th of 887 rated healthcare providers

Job description

The Customer Service Specialist is responsible for providing exceptional support and service to customers by addressing inquiries, resolving issues, and ensuring a positive experience with the company. This role requires strong communication skills, problem-solving abilities, and a customer-centric attitude to promote satisfaction and loyalty.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.

Resolve customer issues efficiently, providing accurate information and appropriate solutions.

Maintain a thorough understanding of products, services, and company policies to assist customers effectively.

Document customer interactions and transactions accurately in the CRM system.

Follow up with customers to ensure their concerns are addressed and satisfaction is achieved.

Collaborate with other departments to resolve complex issues and improve service processes.

Identify opportunities to enhance the customer experience and provide feedback for continuous improvement.

Maintain a positive attitude and uphold the company’s commitment to excellent customer service.

Qualifications:

High school diploma or equivalent; additional education or certification in customer service is a plus.

Proven experience in a customer service role preferred.

Strong verbal and written communication skills.

Excellent problem-solving and multi-tasking abilities.

Ability to remain calm and professional in challenging situations.

Proficiency in CRM software and Microsoft Office Suite.

Preferred Skills:

Bilingual abilities are a plus.

Knowledge of industry-specific products or services.

Ability to work flexible hours, including evenings and weekends if required.

What AdaptHealth employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

AdaptHealth logo

About AdaptHealth

Sourced by ZipRecruiter

AdaptHealth is a prominent player in the Healthcare Technology industry, based in Phoenixville, Pennsylvania, United States. The company's official website is adapthealth.com. AdaptHealth specializes in providing home healthcare equipment, medical supplies, and related services. Founded in 2012, the company has been significantly changing the landscape of the home healthcare industry by integrating technology into the delivery of healthcare resources. Known for its dynamic approach towards improving the quality of life for chronically ill patients, their mission is to provide comprehensive home healthcare solutions aimed at promoting health, wellness, and comfort.

Industry

Outpatient health care

Company size

10,000+ Employees

Headquarters location

Plymouth Meeting, PA, US

Year founded

2012

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