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Remote Customer Service Representative Jobs in Fishkill, NY

Owl Cyber Defense

Principal Product Manager

Danbury, CT · On-site +1

Remote (Must be in Eastern or Central time zone) Owl Cyber Defense is a leader and trusted partner ... Operate cross-functionally to represent the voice of the customer and collaborate with Sales to ...

ABB

Protection and Control Engineer

Danbury, CT · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... ABB's Service Division partners with our customers to improve the availability, reliability ...

iPostal1

Director of Business Development

Suffern, NY · On-site +1

This individual should be comfortable working independently in a remote environment and able to ... smooth customer transition and successful partner launch. * Represent iPostal1 Workspace at ...

ABB

Group Account Manager

Danbury, CT · Remote

$163K - $261K/yr

... customer problems. You will also showcase your expertise by giving input on market price ... Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ...

ABB

Commercial Proposal Engineer

Danbury, CT · Remote

... customer needs. A deep understanding of the various products and markets served by the ABB ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

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Remote Customer Service Representative information

See Fishkill, NY salary details

$9

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$26

How much do remote customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote customer service representative in Fishkill, NY is $18.75, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like live chat or CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer or require specific certifications or training in customer service techniques.
What are popular job titles related to Remote Customer Service Representative jobs in Fishkill, NY? For Remote Customer Service Representative jobs in Fishkill, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Representative jobs in Fishkill, NY look for? The top searched job categories for Remote Customer Service Representative jobs in Fishkill, NY are:
What cities near Fishkill, NY are hiring for Remote Customer Service Representative jobs? Cities near Fishkill, NY with the most Remote Customer Service Representative job openings:
Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Fishkill, NY as of August 2026, with employment types broken down into 75% Full Time, 13% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $39,002 per year, or $18.8 per hour.

Principal Product Manager

Owl Cyber Defense

Danbury, CT • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 hours ago

Job description

Job Title: Principal Product Manager - Critical Infrastructure Department: Engineering Reports to: VP - Product Management Office: Danbury, CT Work Location: Remote (Must be in Eastern or Central time zone)
Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world's most critical networks. Owl's product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.
Job Summary:
The Principal Product Manager - Critical Infrastructure (PdM) is responsible for defining and executing the product strategy, roadmap, and commercial success of Owl Cyber Defense's portfolio of security solutions designed to securely move data into and out of critical infrastructure environments. These include financial services, power generation and transmission, data centers, telecommunications, oil and gas, pipelines, renewable energy, transportation, and other operational technology (OT) environments. Leveraging Owl's proven cross domain and data diode technologies, the PdM will identify market opportunities, shape product strategy, and drive the continued growth of a market-leading product portfolio.
Working cross-functionally with Engineering, Sales, Marketing, Business Development, and customers, the PdM will translate market needs into product strategy, define solution requirements, and guide products from concept through launch and ongoing lifecycle management. The successful candidate will be entrepreneurial in nature, bringing the drive to identify new business opportunities, influence product direction, and expand Owl's presence within the critical infrastructure market. This role requires a strong understanding of secure data exchange, industrial protocols, remote monitoring, and secure remote management, along with the ability to build compelling value propositions that address evolving customer needs.
The PdM will combine technical expertise, market insight, and business acumen to monetize market opportunities, define product investment priorities and return on investment, maintain market differentiation, and support go-to-market execution. As the product leader for this portfolio, the PdM will serve as a trusted subject matter expert while driving customer adoption, business growth, and the long-term success of Owl's critical infrastructure solutions.
Essential Duties and Responsibilities:
  • Devise short-term and long-term strategy for development and growth.
  • Perform market research, competitive analysis, and customer discovery to validate requirements and define new product opportunities and solutions.
  • Prioritize product and platform enhancements based on business objectives and strategic initiatives.
  • Maintain and communicate product roadmap.
  • Translate customer requirements and strategic business objectives into product designs and detailed user stories that guide development.
  • Communicate development priorities, release schedules, and product functionality updates across Engineering, Sales, and Marketing.
  • Work with Sales and Marketing to execute go-to-market strategies and pricing mechanisms to drive business growth.
  • Actively advocate in the market with Sales for the value of the product solution.
  • Operate cross-functionally to represent the voice of the customer and collaborate with Sales to deliver the optimal system for end-user needs.
  • Manage product growth and initiate plans to optimize revenue.
  • Plan and implement strategies to counter competitive products in the market.
  • Facilitate development metrics and manage budget.
  • Manage the prioritization and resolution of customer escalation issues.

Requirements/Qualifications:
  • Education
    • B.S. degree in a technical discipline (advanced degree preferred)
  • Experience
    • 15+ years of experience in technical product development, including 5+ years leading hardware and software product management strategy, roadmap development, and commercialization.
    • Demonstrated success defining product strategy, developing business cases, and driving commercial growth through product launches, market expansion, or new product introductions.
  • Knowledge, Skills & Abilities
    • Strong analytical, collaborative problem-solving, organizational, and interpersonal skills, with exceptional attention to detail and the ability to evolve product strategy based on customer research, data, and industry trends.
    • Experience with multiple full project lifecycles, from concept to delivery.
    • Strong understanding of hardware, software, and supporting technology stacks.
    • Exceptional written, verbal, and presentation skills, with proven ability to communicate effectively with executive-level customers, industry analysts, and cross-functional stakeholders.
    • Strong visual design and user experience sensibilities.
    • Current experience supporting the creation of marketing collateral including sales training materials, launch materials, and customer presentations.
    • Demonstrated ability to manage external vendors and multiple concurrent projects in a fast-paced, deadline-driven environment.
  • Additional Competencies/Requirements
    • Applicants must be willing and able to obtain/maintain a U.S. Government security clearance.

Benefits:
Owl offers a comprehensive and competitive benefits package designed to support the health, financial security, and wellbeing of our employees and their families. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan with company match, generous paid time off, company-paid life insurance, and company-paid short- and long-term disability insurance. Employees may also choose from a variety of voluntary benefits and wellness programs. Specific benefit plan details, employee contribution rates, eligibility requirements, and other program information will be shared during the hiring process.
About Owl Cyber Defense Solutions, LLC
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see https://www.owlcyberdefense.com.
Owl Cyber Defense is an Equal Opportunity Employer and complies with all applicable federal employment laws and regulations. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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