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Remote Customer Service Representative Jobs in Draper, UT

IRALOGIX,Inc

Customer Care Representative

Salt Lake City, UT · Remote

$16.50 - $22.25/hr

Customer Care Representative Location: Pittsburgh, PA/Sandy UT Job Type: Full-Time/Exempt Industry ... Retirement Services/FinTech Software Travel: 0%-5% IRALOGIX is a rapidly growing FinTech ...

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Remote Customer Service Representative information

See Draper, UT salary details

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How much do remote customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer service representative in Draper, UT is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.57 per hour, depending on experience, location, and employer.

What does a remote customer service representative do?

A Remote Customer Service Representative assists customers with inquiries, issues, or complaints through phone, email, chat, or other online platforms while working from a location outside of a traditional office. Their main duties include answering questions about products or services, troubleshooting problems, processing orders or returns, and ensuring customer satisfaction. They use various communication tools and company databases to resolve issues efficiently and professionally. This role requires strong communication skills, patience, and the ability to multitask effectively in a remote environment.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms like Zendesk or Salesforce is often required. Exceptional active listening, patience, and time management skills help you stand out in this role. These skills and qualities are vital for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining productivity in a remote environment.

How do remote customer service representatives maintain effective communication and collaboration with their team while working from home?

Remote Customer Service Representatives typically use a combination of chat platforms, video meetings, and shared documentation tools to stay connected with their team. Daily or weekly check-ins are common to discuss updates, challenges, and best practices, helping everyone stay aligned and supported. Many companies also provide dedicated communication channels for real-time problem-solving or escalation, ensuring remote team members never feel isolated. Building rapport with colleagues remotely can take some extra effort, but frequent virtual interactions and team-building activities help foster a collaborative work culture.

What is the difference between Remote Customer Service Representative vs Remote Technical Support Specialist?

AspectRemote Customer Service RepresentativeRemote Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, e-commerceIT, software, electronics
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT helpdesk jobs

The main difference between a Remote Customer Service Representative and a Remote Technical Support Specialist lies in their focus and skill set. Customer Service Representatives handle general inquiries, billing, and product information, while Technical Support Specialists troubleshoot technical issues and provide specialized assistance. Both roles often work remotely, but Technical Support roles require more technical knowledge and certifications. Understanding these distinctions helps job seekers find the right position based on their skills and interests.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a reliable internet connection and a quiet workspace, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer after hiring.

What are the most commonly searched types of Customer Service Representative jobs in Draper, UT?

The most popular types of Customer Service Representative jobs in Draper, UT are:

What are popular job titles related to Remote Customer Service Representative jobs in Draper, UT?

For Remote Customer Service Representative jobs in Draper, UT, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Representative jobs in Draper, UT look for?

The top searched job categories for Remote Customer Service Representative jobs in Draper, UT are:

What cities near Draper, UT are hiring for Remote Customer Service Representative jobs?

Cities near Draper, UT with the most Remote Customer Service Representative job openings:

Remote Customer Service Representative jobs near you
Infographic showing various Remote Customer Service Representative job openings in Draper, UT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,550 per year, or $17.6 per hour.

Customer Service Representative

Inside Real Estate

Murray, UT • On-site, Remote

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. Their branded portfolio, BoldTrail, includes BoldTrail (Front Office), BoldTrail BackOffice and BoldTrail Recruit, solutions that create a complete tech ecosystem for clients, and deliver seamless end-to-end operations to scale success at any level. With an accomplished leadership team and its talented staff, Inside Real Estate brings the resources, scale, and vision to deliver ongoing innovation and success to their growing customer base.
We are seeking a full-time Customer Service Representative for our Referral Network Team. This position is fully remote. In this role, you will engage with inbound leads from a variety of digital sources, including website forms, inbound calls, and text message responses. You will help connect consumers with the real estate agent best suited to their buying or selling needs, while considering factors such as agent performance and ranking, paid membership status, service area coverage, price range, and overall fit.
This is a fast-paced, high-volume customer service role that requires consistent communication and follow-up. You will manage inbound and outbound interactions through phone, text, and email to maintain consumer engagement, support our real estate partners, and proactively obtain status updates throughout the referral process.
Success in this role requires excellent written and verbal communication skills, strong attention to detail, and the ability to confidently navigate technology and multiple software platforms. An interest in real estate and comfort communicating with consumers, peers, and real estate professionals are essential.
As a Customer Service Representative, you will also:
  • Respond to and qualify inbound consumer leads through phone, text, email, and digital channels.
  • Match consumers with the best-fit real estate agent based on ranking, service area, membership tier, price range, and other assignment criteria.
  • Manage high-volume inbound and outbound follow-up with consumers and real estate partners to maintain engagement and obtain status updates.
  • Analyze CRM and third-party data to validate lead information, determine qualification, and capture relevant details.
  • Accurately document referral activity, updates, and consumer information within the CRM.
  • Navigate agent, opportunity, and account profiles to respond to referral-specific questions and provide ongoing support.

A fit for this role will include:
  • Must be able to work 8:00 am -5:00 pm PST
  • High school diploma required.
  • Coachable, eager to learn, and able to effectively apply call scripts, processes, and customer service best practices.
  • Strong active listening and communication skills with the ability to build rapport and engage customers.
  • Excellent attention to detail, organization, and time management skills.
  • Results-oriented, self-motivated, and accountable for meeting individual and team goals.
  • Strong computer skills, including software navigation, multitasking, typing, and accurate data entry.
  • Confident and professional phone presence

Preferred experience includes:
  • Associate's or Bachelor's Degree
  • Familiarity with Salesforce Sales Cloud.
  • At least 1 year of experience in a contact center, customer service, inside sales, or real estate ISA role.

Compensation: $15/ hr
We offer a competitive total rewards package including:
  • Competitive salary
  • 3 Medical plans to choose from - 1 PPO and 2 HDHPs
  • 2 Dental plans to choose from
  • Vision
  • HSA - company-funded
  • FSAs - healthcare, limited purpose, dependent care
  • Short-Term Disability - company-paid
  • Long-Term Disability - company-paid
  • Basic Employee Life Insurance - company-paid
  • Voluntary Dependent Life Insurance
  • Voluntary Accident Insurance
  • Voluntary Critical Illness
  • Voluntary Hospital Indemnity
  • ID Protection
  • Pet Insurance
  • 401(k) Retirement Savings with company match
  • Paid PTO/Vacation/Sick Time
  • 11 company-recognized holidays
  • Company-paid Parental/Disability Leave

In addition, at IRE, we focus on driving top results providing:
  • Opportunities to grow within our company;
  • Potential to work in a remote setting;
  • Exciting/energetic work environment and fun, creative culture.

IRE EEO Statement - We believe that the unique contributions of all Insiders are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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