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Remote Customer Service Representative Target Jobs in Kent, OH

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

... service model. Through consistent engagement and operational support, the role contributes to customer retention, customer satisfaction, and overall account health. Location: Remote Ideal candidate ...

theITSC

Be Seen First

Sales Representative (Remote)

Cleveland, OH · Remote

$40K - $60K/yr (+ commission)

Research prospective client companies and build your own target list * Reach senior IT executives ... Negotiate service agreements and manage ongoing client relationships Why Apply? * Salary, bonus and ...

The Vincent Agency

Remote Insurance Sales Rep

Hudson, OH · Remote

$65K - $85K/yr

The Vincent Family Agency is now hiring for a Remote Sales Rep! We pride ourselves on being an ... Customer Service: Provide exceptional customer service throughout the sales process, addressing any ...

The Vincent Agency

Remote Insurance Sales Rep

Hudson, OH · Remote

$65K - $85K/yr

The Vincent Family Agency is now hiring for a Remote Sales Rep! We pride ourselves on being an ... Customer Service: Provide exceptional customer service throughout the sales process, addressing any ...

Lone Star Careers

Remote Sales Rep

Akron, OH · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Remote Sales Rep

Cleveland, OH · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

micro1 AI

Biostatistician

Cleveland, OH · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

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Service Operations Representative(100% Remote)

Three Point Solutions, Inc.

North Canton, OH • On-site, Remote

Contractor

Re-posted 6 days ago

Job description

Job Title: Service Ops Representative (100% Remote)
Client: ATM Machine Manufacturing Industry
Duration: 09 months contract role
Location: North Canton, OH 44720 (100% remote)
Shift: Mon-Fri/ 8:00am - 5:00pm
Pay Rate : USD 17.00 /hr
Job Description:
Responsibilities:
As the single point of contact (SPOC), this position focuses on providing outstanding customer and technical service in support of managed services bank customers' ATM network. Reporting to the Team Manager, the Service Operations Representative is responsible for interacting with the client and third-party vendors to resolve issues using hardware and software systems through defined processes and techniques. Working in a 24/7/365 environment, the Service Operations Representative will ensure that all problems and questions are documented, researched, escalated as necessary, and monitored until resolved.
Essential Functions:
  • Monitor and administer Managed Services bank customers' ATM fleets to ensure SLAs related to processing and uptime availability are achieved.
  • Administer corrective actions to ensure expedient resolution.
  • Perform support desk functions such as taking customer calls and responding to email communications to resolve issues.
  • Document and provide timely updates on incidents as they occur.
  • Provide technical support to Managed Services Bank Customers, including troubleshooting and resolving technical problems related to hardware, software, and network systems, internal and external vendors, and third-party service providers.
  • Act as the primary escalation point for internal and external customers regarding issues on various Bank ATM terminals.
  • Perform related duties as required or requested by the Team Manager.

Qualifications:
Education:
  • HS diploma or equivalent required.
  • Some industry-specific (ATM, Financial, and/or IT) post-secondary, computer/technical education preferred.

Experience:
  • Minimum of 3 years in a similar role within technical customer service/support with a demonstrated customer focus and action-oriented approach.
  • Experience working in a contact center environment, with an understanding of equivalent operational experience.

Skills:
  • Strong technical, analytical, communication, and problem-solving skills.
  • Excellent interpersonal skills.
  • Autonomy, initiative, and a strong sense of accountability.
  • Strong computer skills with a working knowledge of MS Office applications (Word, Excel, and Outlook).
  • Ability to troubleshoot and solve problems over the phone or via email with a large degree of independence.
  • Commitment to providing excellent customer service in a fast-paced, multi-tasking environment.
  • Strong problem-solving and teamwork skills.
  • Capacity to meet deadlines and work under pressure with a strong sense of accountability.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Bilingual skills (e.g., English/French) are an asset but not required.

Additional Requirements:
  • Performs other related responsibilities, as assigned, to support specific department/business needs.

This role is essential for maintaining the performance and reliability of the ATM network for managed services bank customers, ensuring high standards of customer service and technical support.
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