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Remote Customer Service Rep Jobs in Pittsfield, MA

HMG Careers

Remote Customer Service and Sales

Troy, NY · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ... Minimum of 2+ years of customer service experience. * Strong Microsoft Office skills (Word, Excel ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ... Minimum of 2+ years of customer service experience. * Strong Microsoft Office skills (Word, Excel ...

System One

Customer Support Reps

Albany, NY · Remote

$18/hr

Hybrid - onsite and remote Hours: 40.0 If interested reach out directly to kimberly.spicer@sytemone ... Minimum of 2+ years of customer service experience. * Strong Microsoft Office skills (Word, Excel ...

HMG Careers

Sales Representative Remote

Albany, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Watervliet, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

micro1 AI

Biostatistician

Albany, NY · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

micro1 AI

Director of Biostatistics

Albany, NY · Remote

$60 - $65/hr

Remote micro1 is engaging Biostatisticians to contribute their clinical statistics expertise to a ... study reports (CSR), including subtle errors in population definitions, censoring rules, or ...

HMG Careers

Remote Sales Representative

Whitingham, VT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Stottville, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Wynantskill, NY · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Pittsfield, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service Rep information

See Pittsfield, MA salary details

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How much do remote customer service rep jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer service rep in Pittsfield, MA is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.37 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are popular job titles related to Remote Customer Service Rep jobs in Pittsfield, MA?

For Remote Customer Service Rep jobs in Pittsfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Rep jobs in Pittsfield, MA look for?

The top searched job categories for Remote Customer Service Rep jobs in Pittsfield, MA are:

What cities near Pittsfield, MA are hiring for Remote Customer Service Rep jobs?

Cities near Pittsfield, MA with the most Remote Customer Service Rep job openings:

Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Pittsfield, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $43,645 per year, or $21 per hour.

Customer Service Representative I

versanthealth

Albany, NY • Remote

$16 - $21.50/hr

Full-time

Re-posted 28 days ago

Job description

Customer Service Representative I

This is a remote position.

Training: Monday-Friday, 9:00am-5:30pm EST

Regular shift: Monday-Friday, 10:30am-7:00pm EST

Apply