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Remote Customer Service Rep Jobs in Decatur, TX (NOW HIRING)

Bryan Sparks Insurance Agency Inc

Be Seen First

Service / Sales Representative

Fort Worth, TX · On-site

$50K/yr

Licensed Insurance Service Representative -- Bryan Sparks Insurance Agency (Allstate) Fort Worth ... Previous insurance, banking, financial services, or customer-facing experience a plus * Active ...

Bryan Sparks Insurance Agency Inc

Be Seen First

Service / Sales Representative

Fort Worth, TX · On-site

$50K/yr

Licensed Insurance Service Representative -- Bryan Sparks Insurance Agency (Allstate) Fort Worth ... Previous insurance, banking, financial services, or customer-facing experience a plus * Active ...

HMG Careers

Remote Sales Representative

Haltom City, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Northlake, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Leon, OK · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Paradise, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Bartonville, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Bellevue, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Krum, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Denton, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Representative

Lake Worth, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Decatur, TX

Remote Customer Service Rep information

See Decatur, TX salary details

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$24

How much do remote customer service rep jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote customer service rep in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are popular job titles related to Remote Customer Service Rep jobs in Decatur, TX?

For Remote Customer Service Rep jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Rep jobs in Decatur, TX look for?

The top searched job categories for Remote Customer Service Rep jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Remote Customer Service Rep jobs?

Cities near Decatur, TX with the most Remote Customer Service Rep job openings:

Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Decatur, TX as of August 2026, with employment types broken down into 74% Full Time, 12% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $34,950 per year, or $16.8 per hour.

Appeals Representative (Remote)

Addison Group

Fort Worth, TX • Remote

$17/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Job Title: Appeals Representative

Location (City, State): Remote

Industry: Healthcare | Revenue Cycle Management | Insurance

Pay: $17.00 / hour + Monthly Performance Bonus (up to $200)

Benefits: This role is eligible for medical, dental, vision and 401k.

About Our Client:

Addison Group is partnering with a growing healthcare organization that specializes in revenue cycle support. Our client is seeking detail-oriented Appeals Representatives to join their remote team and assist with reviewing, processing, and resolving healthcare appeals while ensuring compliance with industry and regulatory standards.

Job Description:

Our client is looking for motivated professionals with healthcare or insurance experience to support the appeals process from intake through setup. This position is ideal for individuals who enjoy investigative work, have strong attention to detail, and are comfortable working independently in a fast-paced remote environment.

Key Responsibilities:

  • Review and evaluate provider appeals and supporting documentation received through multiple communication channels.
  • Accurately initiate and document appeals within internal systems while meeting established turnaround times.
  • Analyze claim information and determine appropriate next steps based on client guidelines and regulatory requirements.
  • Research healthcare claims and supporting documentation to ensure accurate appeal processing.
  • Maintain compliance with HIPAA, CMS regulations, and client policies.
  • Utilize multiple systems and software applications to manage workloads efficiently.
  • Communicate professionally with providers and internal teams regarding appeal status and required documentation.
  • Ensure all records are complete, accurate, and properly documented throughout the appeals process.

Qualifications:

  • At least 1 year of experience in healthcare, medical claims, insurance, revenue cycle, or a related customer service environment.
  • Previous experience handling medical appeals is strongly preferred.
  • Familiarity with medical insurance, explanation of benefits (EOBs), and healthcare claims processing.
  • Knowledge of Medicare, Medicaid, and commercial insurance guidelines is preferred.
  • Understanding of medical terminology, CPT codes, and ICD coding.
  • Strong data entry, organizational, and time management skills with exceptional attention to detail.
  • Proficiency with Microsoft Office and the ability to navigate multiple software applications simultaneously.
  • Excellent written and verbal communication skills.
  • Ability to work independently in a remote environment while consistently meeting productivity and quality goals.

Additional Details:

  • Number of Openings: 2
  • Employment Type: Direct Hire
  • Work Setting: 100% Remote
  • Schedule: Monday-Friday, 8:00 AM-5:00 PM
  • Internet Stipend: $40/month reimbursement
  • Performance Incentive: Eligible for a monthly bonus of up to $200 based on performance metrics.
  • Interview Process: One virtual interview with the hiring manager.
  • Start Date: ASAP

Perks:

  • Fully remote opportunity
  • Monthly performance bonus opportunity
  • Internet reimbursement provided
  • Direct Hire position with long-term career growth potential
  • Collaborative and supportive team environment
  • Opportunity to build experience within healthcare revenue cycle operations 
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#HC1