Remote Customer Service Rep Jobs in Chelsea, MA (NOW HIRING)

General information
Job Posting Title
Assessment Coordinator - (Remote Massachusetts)
Date
Friday, July 31, 2026
City
Quincy
State
MA
Country
United States
Working time
Full-time
Description & Requirements
The Assessment Coordinator serves as a key member of the MassHealth Public Assessor Option (PAO) team, providing comprehensive support to individuals seeking Long-Term Services and Supports (LTSS) through programs such as Adult Day Health (ADH), Adult Foster Care (AFC), Group Adult Foster Care (GAFC), and Personal Care Attendant (PCA).
The Assessment Coordinator is responsible for managing the intake and assessment preparation process, conducting telephonic screenings, coordinating required documentation, educating members on available program options, and facilitating timely scheduling of assessments. This role serves as the primary point of contact for members once an assessment request has been initiated and plays a critical role in ensuring a smooth, person-centered experience. The Assessment Coordinators are cross-trained to perform Customer Service Representative (CSR) functions and may provide front-line member support as operational needs require.
This is a primarily remote position; however, occasional field-based work may be required within the assigned geographic service area. Candidates must have a valid driver's license and reliable transportation. Eligible business travel is reimbursed at the current IRS mileage rate, currently $0.76 per mile.
About the Program
The Commonwealth of Massachusetts Executive Office of Health and Human Services (EOHHS), through the MassHealth Office of Long-Term Services and Supports (LTSS), provides a robust system of care for individuals of all ages with disabilities and chronic conditions. The program is designed to help Massachusetts residents live with independence and dignity, participate in their communities, and improve their overall quality of life.
As the Public Assessors Option (PAO), Maximus provides education to providers, conducts comprehensive in-person assessments, and offers call center support for the following LTSS programs:

• Adult Day Health (ADH)
• Adult Foster Care (AFC)
• Group Adult Foster Care (GAFC)
• Personal Care Attendant (PCA)

As the PAO, Maximus serves as a point of entry for LTSS inquiries and initial contacts while conducting timely, high-quality, consistent, and accurate assessments to determine clinical eligibility for these programs.
Why Maximus?
Work/Life Balance Support - Flexibility tailored to your needs!
Competitive Compensation - Bonuses based on performance included!
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities-Participate in training programs, workshops, and conferences.
Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.
Essential Duties and Responsibilities:
- Review and validate data and reports.
- Work assigned reports on a regular basis to identify necessary fixes or work-arounds.
- Make recommendations to improve processes.
- Ensure assignments are current and include proper documentation.
- Use various tracking tools to record assignments, processes and defects.
- Review, research and audit system results.
Minimum Requirements
- High School diploma, GED, or equivalent required.
- 2-4 years of relevant experience required.
- Minimum 3 - 5 years of experience in healthcare, human services, care coordination, customer service, case management, or related field
- Residency in the state of Massachusetts
- Proficiency in Microsoft Office applications
- Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
- Strong ability to multitask and manage competing priorities effectively
- Strong verbal and written communication skills
- Excellent organizational and follow-up skills
- Strong attention to detail and documentation accuracy
- Valid driver's license and or reliable transportation for minimal field travel
Preferred Requirements
- Associate or Bachelor's degree business, social work, healthcare or relevant field
- Experience supporting LTSS, Medicaid waiver programs, managed care, or healthcare assessments
- Knowledge of MassHealth programs and eligibility requirements
- Experience coordinating documentation between members, providers, and healthcare organizations
- Fluency in both Spanish and English, including the ability to speak, read, and translate effectively.
Home Office Requirements
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace
#ClinicalServices
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
22.00
Maximum Salary
$
25.00