ZipRecruiter

Log In

2

Remote Customer Service Rep Jobs in Austin, TX (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Austin, TX · Remote

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Austin, TX · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Leander, TX · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

San Marcos, TX · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cedar Park, TX · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Austin, TX · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

previous pagenext page

Showing results 21-40

All JobsCustomer Service Rep JobsRemote Customer Service Rep JobsRemote Customer Service Rep Jobs in Austin, TX

Remote Customer Service Rep information

See Austin, TX salary details

$9

$18

$26

How much do remote customer service rep jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote customer service rep in Austin, TX is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a remote customer service rep?

Remote Customer Service Representatives are professionals who assist customers with inquiries, concerns, and support needs, all while working from a location outside of a traditional office, usually from home. They typically handle tasks such as answering calls, responding to emails or chats, and resolving issues related to products or services. Remote reps use digital tools and communication platforms to interact with customers and their teams. This role requires strong communication skills, problem-solving abilities, and reliable internet access. Many companies hire remote customer service reps to provide flexible and accessible support for their clients.

What are the key skills and qualifications needed to thrive as a remote customer service rep?

To thrive as a Remote Customer Service Rep, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is often required. Strong organizational skills, patience, and the ability to work independently make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, maintaining client satisfaction, and successfully working in a remote environment.

How do remote customer service reps typically collaborate with their teams while working from home?

Remote Customer Service Reps usually stay connected with their teams through digital communication tools such as chat platforms, video conferencing, and shared dashboards. Regular virtual meetings help keep everyone aligned on updates, best practices, and any challenges that arise. Many companies also use ticketing systems or customer relationship management (CRM) software, allowing team members to track progress, share notes, and support each other in resolving complex customer issues. This structure fosters a sense of teamwork even when the team is geographically dispersed.

What is the difference between Remote Customer Service Rep vs Remote Call Center Agent?

AspectRemote Customer Service RepRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or sales experience often preferred
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center environment with scheduled shifts
Industry UsageCustomer support across various industries including retail, tech, healthcareTelecommunications, tech support, sales in call centers
Common Search IntentCustomer service roles, remote customer support jobsCall center jobs, remote telephony roles

Remote Customer Service Reps and Remote Call Center Agents both handle customer interactions remotely, but Reps often provide general support across industries with flexible hours, while Call Center Agents typically work in structured call centers focusing on sales or technical support. The roles overlap in skills and environment, but differ in specific job functions and industry focus.

What are the most commonly searched types of Customer Service Rep jobs in Austin, TX?

The most popular types of Customer Service Rep jobs in Austin, TX are:

What are popular job titles related to Remote Customer Service Rep jobs in Austin, TX?

For Remote Customer Service Rep jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Rep jobs in Austin, TX look for?

The top searched job categories for Remote Customer Service Rep jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Customer Service Rep jobs?

Cities near Austin, TX with the most Remote Customer Service Rep job openings:

Remote Customer Service Rep jobs near you
Infographic showing various Remote Customer Service Rep job openings in Austin, TX as of August 2026, with employment types broken down into 77% Full Time, 5% Part Time, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,754 per year, or $18.6 per hour.

Remote - Customer Service Representative (Automotive)

VXI Global Solutions

Austin, TX • Remote

$15.75 - $21.50/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 16 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 72 rated call and contact centers

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Location: Remote Call Center
Customer Relations Representative - Customer & Dealership Support
About the Role
As a Customer Relations Representative, you will play an important role in creating positive experiences for automotive customers and dealership teams. Our team partners closely with dealerships while serving as a resource for customers who need assistance with questions, concerns, and issues related to their vehicle ownership experience.
You will listen to customer concerns, research available solutions, provide knowledgeable guidance, and work with dealership personnel when additional support or coordination is needed.
This is a great opportunity for someone who enjoys helping people, solving problems, learning about automotive technology, and making complicated situations easier for customers. Every interaction is an opportunity to build trust and help create a positive experience.
What You'll Do
  • Customer Interaction: Engage with customers by answering incoming calls, listening carefully to their questions or concerns, and providing professional, empathetic, and timely assistance.

  • Customer Advocacy: Take ownership of customer concerns and work to understand the situation from the customer's perspective while helping identify the best available path toward resolution.

  • Dealership Partnership: Work collaboratively with dealerships to help address customer concerns, provide guidance, and coordinate information when dealership involvement is needed.

  • Problem Resolution: Research customer concerns, determine appropriate solutions, and follow through to help ensure issues are addressed effectively and efficiently.

  • Recall & Customer Support Program Assistance: Provide customers and dealership personnel with guidance related to vehicle recalls and Customer Support Programs, including helping explain available resources and next steps.

  • Warranty Support: Assist with questions related to warranty parameters and dealership processes, helping customers better understand their options while partnering with dealerships when necessary.

  • Connected Services Support: Assist customers with connected services enrollment, connectivity questions, and troubleshooting. Help customers navigate technology-related concerns and provide clear instructions for available solutions.

  • Technical Assistance: Provide support for in-vehicle technology, including phone pairing, multimedia systems, navigation, and other connected vehicle features.

  • Research & Investigation: Utilize internal systems, online resources, reference materials, and available tools to research unique or complex customer concerns and identify accurate, appropriate solutions.

  • Multi-Tasking Excellence: Navigate multiple software applications and systems while actively listening to customers, documenting information, researching concerns, and communicating solutions.

  • Dealership Coordination: When a customer concern requires dealership involvement, work with the appropriate dealership contacts to help facilitate communication and support a successful customer outcome.

  • Escalation Assistance: Recognize concerns that require additional review or support and follow established escalation procedures while maintaining ownership of the customer experience.

  • Clear Communication: Explain processes, technical information, and next steps in a clear and easy-to-understand manner, adapting your communication style to meet each customer's needs.

  • Emotional Intelligence: Use empathy, patience, and professionalism when interacting with customers who may be frustrated, confused, or experiencing a challenging situation.

  • Customer Experience: Look for opportunities to make each interaction easier and more positive. Your goal is not simply to answer a question, but to ensure the customer feels heard, supported, and confident about their next steps.

  • Accuracy & Attention to Detail: Accurately document customer interactions, follow established procedures, and ensure information is handled consistently and appropriately.

  • Attendance & Punctuality: Maintain excellent attendance and punctuality to provide reliable and consistent support to our customers and dealership partners.

What We're Looking For
Customer Service & Communication
  • A strong communicator who can build rapport and trust with customers and dealership personnel.

  • A compassionate and patient problem solver who can listen to a customer's concern and identify the best way to help.

  • Comfortable working with technology and learning new software applications and systems.

  • Able to research information independently and use available resources to find solutions.

  • Detail-oriented and organized, with the ability to manage multiple systems and priorities at the same time.

  • Comfortable working in a fast-paced customer service environment where every interaction may bring a different question or challenge.

  • Able to remain calm, professional, and solution-focused when working with frustrated or emotional customers.

  • Confident working independently while also knowing when to collaborate with teammates or escalate a concern.

  • Dependable, accountable, and committed to providing consistent support.

  • Motivated by the opportunity to make a difference in someone's experience.

  • Extremely detailed oriented to ensure accurate information is being relayed to the customer.

Resilience & Coachability
  • Ability to remain composed and productive during high-volume periods and challenging customer interactions.

  • Open to frequent feedback, coaching, and performance discussions.

  • Demonstrates accountability for individual results.

  • Willing and able to adjust behaviors based on coaching and performance feedback.

  • Maintains a positive, professional approach when priorities or expectations change.

Remote Work Discipline
  • Ability to work independently in a structured remote contact center environment.

  • Strong time-management and organizational skills.

  • Ability to consistently meet attendance, schedule, quality, and performance expectations.

  • Ability to maintain a professional, distraction-free workspace while working.

  • Dependable and prepared to begin work and return from scheduled breaks at assigned times.

What You'll Receive
  • Competitive Pay: $15 per hour, with opportunities for performance-based incentives.

  • Comprehensive Benefits: Medical, dental, and vision insurance options.

  • Paid Training: Comprehensive training designed to prepare you for success in the role.

  • Referral for Life Program: Opportunities to earn ongoing referral bonuses for eligible employee referrals.

  • Career Growth: Opportunities for advancement, professional development, and leadership career pathways.

  • Supportive Remote Environment: A collaborative virtual team focused on continuous learning, development, and success.

  • Inclusive Culture: VXI is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Why You'll Love Working Here
At VXI, we recognize that great customer experiences start with great people. You'll be part of a team that values customer connection, empathy, accountability, continuous learning, and personal growth.
This is an opportunity to strengthen your customer service, communication, critical-thinking, problem-solving, and relationship-building skills while developing a career in a fast-paced customer experience environment.
Every customer interaction is an opportunity to make a difference. Whether you're answering a question, resolving a concern, helping with an order, or supporting a frustrated customer, your goal is to ensure the customer feels heard, valued, and confident in the path forward.
If you enjoy connecting with people, solving problems, taking ownership, and creating exceptional experiences, we'd love to hear from you.
Apply today to join VXI as a Customer Service Advisor and help us create extraordinary customer experiences.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

What VXI Global Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply