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Remote Customer Service Manufacturing Jobs in Santa Rosa, CA

GCX Healthcare Solutions

Software Engineer

Petaluma, CA · Remote

$125K - $150K/hr

... self-service technologies that are adaptable, future-proof, and built to enhance customer ... Product GCX/Lilitab designs and manufactures medical carts and mounting solutions used in health ...

IDEX

Data Analyst, Finance

Rohnert Park, CA · On-site +1

Remote Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long ... IH&S is a manufacturing and R&D focused team that sits at the leading edge of high-end fluidic and ...

ONRAD, inc.

Radiology Physician

Novato, CA · On-site +1

$375K - $469K/yr

ONRAD, Inc. is a Teleradiology and Full-Service Radiology Provider, Joint Commission accredited for ... Blue Chip Hospital Customers with superb imaging quality * Terrific work/life balance * 100% Med ...

ABB

Protection and Control Engineer

CA · Remote

While this is a full remote position, there is preference for candidates located in the Northern ... ABB's Service Division partners with our customers to improve the availability, reliability ...

Endsight

Client Strategy Associate

Napa, CA · Remote

Remote, Must be local to the Napa, CA Area You're the kind of person who brings clarity to ... Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help ...

Agility Robotics

Senior Director, AI

Bodega Bay, CA · On-site +1

$257K - $402K/yr

Agility's commercially deployed humanoids operate alongside teams in warehouses, manufacturing ... This is a fully remote role with the option to work hybrid if a commutable distance from our Salem ...

Block

Manager, SMB Sales

Bodega Bay, CA · Remote

Across it all, we've embedded financial services tools at the point of sale, so merchants can ... We expect this individual to work with a team of remote AEs to co-sell and generate revenue for ...

Endsight

Client Strategy Associate

Napa, CA · Remote

$65K - $80K/yr

Remote, Must be local to the Napa, CA Area You're the kind of person who brings clarity to ... Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help ...

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All JobsCustomer Service Manufacturing JobsRemote Customer Service Manufacturing JobsRemote Customer Service Manufacturing Jobs in Santa Rosa, CA

Remote Customer Service Manufacturing information

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How much do remote customer service manufacturing jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote customer service manufacturing in Santa Rosa, CA is $20.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.88 per hour, depending on experience, location, and employer.

How does a remote customer service role in manufacturing differ from traditional customer service positions?

In a Remote Customer Service role within the manufacturing industry, you'll often handle inquiries related to product specifications, order tracking, and technical troubleshooting for industrial clients. Unlike traditional customer service, this position requires a deeper understanding of manufacturing processes and supply chain logistics. You’ll frequently collaborate with engineering, production, and logistics teams to resolve issues efficiently. Effective communication and problem-solving skills are critical, as you'll be the bridge between customers and internal departments, ensuring timely and accurate solutions.

What is the difference between Remote Customer Service Manufacturing vs Remote Technical Support Manufacturing?

AspectRemote Customer Service ManufacturingRemote Technical Support Manufacturing
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of manufacturing equipment
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, diagnostics, and technical assistance
Employer & Industry UsageManufacturing companies, customer service centersManufacturing firms, technical support departments
Common Search & Comparison IntentCustomer service roles in manufacturingTechnical support roles in manufacturing

Remote Customer Service Manufacturing focuses on assisting customers with inquiries, orders, and general support, while Remote Technical Support Manufacturing involves troubleshooting technical issues related to manufacturing equipment or processes. Both roles require communication skills, but technical support demands more specialized technical knowledge. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is a remote customer service manufacturing?

A Remote Customer Service Manufacturing job involves assisting customers with inquiries, issues, or orders related to manufacturing products, all while working from a remote location. Employees in this role may handle phone calls, emails, and chat support to resolve problems, provide product information, and coordinate with other departments such as production or shipping. They play a key role in ensuring customer satisfaction by providing timely and accurate support. Strong communication skills, familiarity with manufacturing processes, and proficiency with customer service software are usually required.

What are the key skills and qualifications needed to thrive as a remote customer service manufacturing?

To thrive as a Remote Customer Service Representative in Manufacturing, you need strong product knowledge, problem-solving abilities, and experience with customer support, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and communication platforms is typically required. Exceptional communication, patience, and attention to detail enable you to resolve issues efficiently and maintain customer satisfaction. These skills ensure smooth customer interactions, accurate order processing, and a positive brand reputation in a competitive industry.
What are popular job titles related to Remote Customer Service Manufacturing jobs in Santa Rosa, CA? For Remote Customer Service Manufacturing jobs in Santa Rosa, CA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manufacturing jobs in Santa Rosa, CA look for? The top searched job categories for Remote Customer Service Manufacturing jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Customer Service Manufacturing jobs? Cities near Santa Rosa, CA with the most Remote Customer Service Manufacturing job openings:
Remote Customer Service Manufacturing jobs near you
Infographic showing various Remote Customer Service Manufacturing job openings in Santa Rosa, CA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $42,747 per year, or $20.6 per hour.

Claims Advocate Specialist

First American Financial Corporation

Santa Rosa, CA • On-site, Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Who We Are
Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Because our employees enable our future, we invest in theirs by supporting their careers and promoting their overall wellbeing. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® 2018 list for the sixth consecutive year
The Claims Advocate is responsible for finding resolution to highly complex or highly escalated claims that cannot be handled through normal claims channels.
The primary functions of the role include:
  • Investigating, analyzing and responding to highly complex claims from escalated to management, Corporate or other lines of business
  • Managing support on inbound rotary to review high priority claims, while resolving multiple customer inquiries simultaneously
  • Answering incoming calls, chats, emails and voicemails from customers and contractors providing assistance with call volume and back office work as needed
  • Offering and effectively explaining terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests
  • Piloting innovative company initiatives

Requirements:
  • Bachelors Degree or commensurate work experience
  • 1-2 years of previous customer service experience
  • Excellent communication skills (Oral and written)
  • Basic mechanical, technical and contract knowledge and understanding
  • Exceptional customer service skills
  • Possess analytical and investigative skills
  • Proficient in Microsoft Word, Outlook and ability to navigate through Access
  • Fundamental understanding of the home warranty industry
  • Ability to keep composure in hostile conversations

Preferred
  • Previous leadership experience desired but not required (experience could be work related, school or extracurricular activities related)

Pay Range: $20.34 - $27.12 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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