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Remote Customer Service Manufacturing Jobs in Rio Rancho, NM

Stratasys

Field Service Representative

Albuquerque, NM · Remote

Stratasys is looking for an experienced Field Service Representative to join our team! If you love ... Additive Manufacturing, 3D printing, and/or CAD/CAM * Remote work experience * Strong customer ...

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All JobsCustomer Service Manufacturing JobsRemote Customer Service Manufacturing JobsRemote Customer Service Manufacturing Jobs in Rio Rancho, NM

Remote Customer Service Manufacturing information

See Rio Rancho, NM salary details

$9

$17

$25

How much do remote customer service manufacturing jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote customer service manufacturing in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

How does a Remote Customer Service role in manufacturing differ from traditional customer service positions?

In a Remote Customer Service role within the manufacturing industry, you'll often handle inquiries related to product specifications, order tracking, and technical troubleshooting for industrial clients. Unlike traditional customer service, this position requires a deeper understanding of manufacturing processes and supply chain logistics. You’ll frequently collaborate with engineering, production, and logistics teams to resolve issues efficiently. Effective communication and problem-solving skills are critical, as you'll be the bridge between customers and internal departments, ensuring timely and accurate solutions.

What is the difference between Remote Customer Service Manufacturing vs Remote Technical Support Manufacturing?

AspectRemote Customer Service ManufacturingRemote Technical Support Manufacturing
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of manufacturing equipment
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, diagnostics, and technical assistance
Employer & Industry UsageManufacturing companies, customer service centersManufacturing firms, technical support departments
Common Search & Comparison IntentCustomer service roles in manufacturingTechnical support roles in manufacturing

Remote Customer Service Manufacturing focuses on assisting customers with inquiries, orders, and general support, while Remote Technical Support Manufacturing involves troubleshooting technical issues related to manufacturing equipment or processes. Both roles require communication skills, but technical support demands more specialized technical knowledge. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is a Remote Customer Service Manufacturing job?

A Remote Customer Service Manufacturing job involves assisting customers with inquiries, issues, or orders related to manufacturing products, all while working from a remote location. Employees in this role may handle phone calls, emails, and chat support to resolve problems, provide product information, and coordinate with other departments such as production or shipping. They play a key role in ensuring customer satisfaction by providing timely and accurate support. Strong communication skills, familiarity with manufacturing processes, and proficiency with customer service software are usually required.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative in Manufacturing, and why are they important?

To thrive as a Remote Customer Service Representative in Manufacturing, you need strong product knowledge, problem-solving abilities, and experience with customer support, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and communication platforms is typically required. Exceptional communication, patience, and attention to detail enable you to resolve issues efficiently and maintain customer satisfaction. These skills ensure smooth customer interactions, accurate order processing, and a positive brand reputation in a competitive industry.
What are popular job titles related to Remote Customer Service Manufacturing jobs in Rio Rancho, NM? For Remote Customer Service Manufacturing jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manufacturing jobs in Rio Rancho, NM look for? The top searched job categories for Remote Customer Service Manufacturing jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Customer Service Manufacturing jobs? Cities near Rio Rancho, NM with the most Remote Customer Service Manufacturing job openings:
Remote Customer Service Manufacturing jobs near you
Infographic showing various Remote Customer Service Manufacturing job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.
Field Service Representative

Field Service Representative

Stratasys

Albuquerque, NM • Remote

Other

Re-posted 16 days ago

Stratasys rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

265th of 430 rated machine equipment manufacturers

Job description

Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

Stratasys is looking for an experienced Field Service Representative to join our team! If you love engaging with customers and excel at fixing and maintaining additive manufacturing equipment (3D printing), this is the perfect role for you.

Candidates must live within 50 miles of a major airport (Albuquerque, NM) for travel to customer sites and our regional HQ in Minneapolis, MN. Be part of a dynamic team and make a difference!

Location: Albuquerque, NM

What you will be doing:

  • In this role, you will be responsible for assisting our customers and their Stratasys printers
  • Installations, general maintenance, upgrades, preventative maintenance and customer training
  • In this dynamic role, you will be the face of Stratasys, which will allow you the opportunity to build ongoing customer relationships
  • Traveling regularly to customer sites and working remotely
  • This is an essential role at Stratasys

Must Have Qualifications:

  • High School Diploma or GED
  • 1+ year in a field service/representative role
  • 1+ year of hands-on mechanical or electrical experience
  • Reliable personal vehicle (no motorcycles/bicycles) with space for tools and equipment

Nice to Have Qualifications:

  • 2-year Technical Degree
  • Additional year of mechanical/electrical experience
  • Experience with Additive Manufacturing, 3D printing, and/or CAD/CAM
  • Remote work experience
  • Strong customer-facing skills
  • Proficient in computer technology
  • Self-starter and self-reliant attitude 

Travel: This position is 100% remote, requiring up to 70-80% daily travel to customer locations

What you will be part of:

  • Company Overview - https://www.stratasys.com/en/about-us/history/
  • Our Culture and Values -https://www.stratasys.com/en/about-us/culture/
  • Our Sustainability "3D Printing a Better Tomorrow" -https://www.stratasys.com/en/about-us/sustainability/
  • Our Locations -https://www.stratasys.com/en/contact-us/office-locations/
  • Check out our Video -https://www.youtube.com/watch?v=6wmDfmt2bNI

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.   Please view Equal Employment Opportunity Posters provided by OFCCP here

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