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Remote Customer Service Manufacturing Jobs in Elgin, IL

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Fully Remote Customer Service Rep

Chicago, IL · Remote

$16.50 - $22.50/hr

Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients who request our benefits, or who they referred Advising, presenting and explaining products ...

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All JobsCustomer Service Manufacturing JobsRemote Customer Service Manufacturing JobsRemote Customer Service Manufacturing Jobs in Elgin, IL

Remote Customer Service Manufacturing information

See Elgin, IL salary details

$9

$18

$26

How much do remote customer service manufacturing jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote customer service manufacturing in Elgin, IL is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What is a remote customer service manufacturing?

A Remote Customer Service Manufacturing job involves assisting customers with inquiries, issues, or orders related to manufacturing products, all while working from a remote location. Employees in this role may handle phone calls, emails, and chat support to resolve problems, provide product information, and coordinate with other departments such as production or shipping. They play a key role in ensuring customer satisfaction by providing timely and accurate support. Strong communication skills, familiarity with manufacturing processes, and proficiency with customer service software are usually required.

What are the key skills and qualifications needed to thrive as a remote customer service manufacturing?

To thrive as a Remote Customer Service Representative in Manufacturing, you need strong product knowledge, problem-solving abilities, and experience with customer support, often supported by a high school diploma or higher. Familiarity with CRM software, order management systems, and communication platforms is typically required. Exceptional communication, patience, and attention to detail enable you to resolve issues efficiently and maintain customer satisfaction. These skills ensure smooth customer interactions, accurate order processing, and a positive brand reputation in a competitive industry.

How does a remote customer service role in manufacturing differ from traditional customer service positions?

In a Remote Customer Service role within the manufacturing industry, you'll often handle inquiries related to product specifications, order tracking, and technical troubleshooting for industrial clients. Unlike traditional customer service, this position requires a deeper understanding of manufacturing processes and supply chain logistics. You’ll frequently collaborate with engineering, production, and logistics teams to resolve issues efficiently. Effective communication and problem-solving skills are critical, as you'll be the bridge between customers and internal departments, ensuring timely and accurate solutions.

What is the difference between Remote Customer Service Manufacturing vs Remote Technical Support Manufacturing?

AspectRemote Customer Service ManufacturingRemote Technical Support Manufacturing
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge of manufacturing equipment
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, diagnostics, and technical assistance
Employer & Industry UsageManufacturing companies, customer service centersManufacturing firms, technical support departments
Common Search & Comparison IntentCustomer service roles in manufacturingTechnical support roles in manufacturing

Remote Customer Service Manufacturing focuses on assisting customers with inquiries, orders, and general support, while Remote Technical Support Manufacturing involves troubleshooting technical issues related to manufacturing equipment or processes. Both roles require communication skills, but technical support demands more specialized technical knowledge. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Remote Customer Service Manufacturing jobs in Elgin, IL?

For Remote Customer Service Manufacturing jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manufacturing jobs in Elgin, IL look for?

The top searched job categories for Remote Customer Service Manufacturing jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Remote Customer Service Manufacturing jobs?

Cities near Elgin, IL with the most Remote Customer Service Manufacturing job openings:

Remote Customer Service Manufacturing jobs near you

Remote Customer Service Representative

Annuity Health

Westmont, IL • Remote

$16 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

346th of 494 rated business services

Job description

Description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.


To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.


Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management


Required Skills/Knowledge

  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary


Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

What Annuity Health employees say

Pay

Hours and flexibility

Workplace

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