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Remote Customer Service Manager Jobs in Woonsocket, RI

Liveops

Remote Spanish Bilingual Customer Service

Warwick, RI · Remote

$15.50 - $19.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

MongoDB

Customer Experience Manager

Boston, MA · Remote

... and service recovery workflows * Monitor closed-loop performance and identify systemic issues ... Experience managing closed-loop feedback programs and customer recovery processes * Proven ability ...

Adapt Health

Customer Service Specialist

Boston, MA · Remote

$65K - $75K/yr

The Customer Service Specialist is responsible for providing exceptional support and service to ... Document customer interactions and transactions accurately in the CRM system. Follow up with ...

Danaher

Field Service Engineer- Boston

Boston, MA · Remote

$68K - $71K/yr

Responds to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team, fully Remote (based in Massachusetts) to ...

HMG Careers

Remote Sales Manager

Central Falls, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Woonsocket, RI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 21-40

All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Woonsocket, RI

Remote Customer Service Manager information

See Woonsocket, RI salary details

$23.5K

$55.6K

$96.8K

How much do remote customer service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote customer service manager in Woonsocket, RI is $55,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Woonsocket, RI? The most popular types of Remote Customer Service jobs in Woonsocket, RI are:
What are popular job titles related to Remote Customer Service Manager jobs in Woonsocket, RI? For Remote Customer Service Manager jobs in Woonsocket, RI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Woonsocket, RI look for? The top searched job categories for Remote Customer Service Manager jobs in Woonsocket, RI are:
What cities near Woonsocket, RI are hiring for Remote Customer Service Manager jobs? Cities near Woonsocket, RI with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Woonsocket, RI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $55,575 per year, or $26.7 per hour.

Customer Service Representative as 100% Remote

Amicis Global

Woonsocket, RI • Remote

$20/hr

Contractor

Re-posted yesterday

Job description

Title: Customer Service Representative
Location: Remote
Duration: 06 Months
Shift Timing: 09:00 AM – 06:00 PM EST (Training - Monday – Friday)
10:00 AM – 07:00 PM EST (Post‐Training - Monday – Friday)
 
Pay Rate: $20.00/- on W2
 
 
Kindly share your most updated resume.
 
 
Roles and Responsibilities:
This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs.
There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.
This Customer Service Representative role is a call‐center position supporting members with Social Determinants of Health (SDoH) by helping them identify and access local community resources.
Representatives handle both inbound and outbound calls and work closely with members who may be experiencing urgent needs related to food, housing, utilities, or finances.
Make outbound phone calls to members.
Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.
Provide timely follow-up as needed.
Display a high level of empathy, understanding, and patience, while helping to address the member's needs.
Utilize several systems, in addition to the regular usage of more than one monitor.
Required Qualifications
1+ year of customer service experience, with proven customer service skills.
Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)
Ability to regularly access a designated workspace free from noise and other distractions.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
Preferred Qualifications
Bilingual preferred and able to pass language certification, if bilingual.
1+ year of experience in a call center setting, specifically related to inbound/outbound calls.
Knowledge of Medicaid, specifically related to communicate source navigation.
Strong communication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills.
Ability to display empathy towards customers' needs and concerns
Desire to contribute to building a positive team spirit.
Remote position: preferred that candidates reside in one of the following states: Tx, FL, Ok, VA, WV, KY, IL,MI
Education:
High school diploma or GED.
 
 
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