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Remote Customer Service Manager Jobs in Oak Ridge, NC

HMG Careers

Sales and Service Agent Remote

Stoneville, NC · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Archdale, NC · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Trinity, NC · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Randleman, NC · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Walkertown, NC · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

East Bend, NC · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Showing results 21-40

All JobsCustomer Service JobsRemote Customer Service Manager JobsRemote Customer Service Manager Jobs in Oak Ridge, NC

Remote Customer Service Manager information

See Oak Ridge, NC salary details

$22.4K

$53K

$92.3K

How much do remote customer service manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer service manager in Oak Ridge, NC is $53,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $64,000.00 per year, depending on experience, location, and employer.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What job categories do people searching Remote Customer Service Manager jobs in Oak Ridge, NC look for?

The top searched job categories for Remote Customer Service Manager jobs in Oak Ridge, NC are:

What cities near Oak Ridge, NC are hiring for Remote Customer Service Manager jobs?

Cities near Oak Ridge, NC with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Oak Ridge, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $53,010 per year, or $25.5 per hour.

Customer Service Representative Online Benefits - Entry Level

Globe Life American Income Division

Winston Salem, NC • On-site, Remote

$14.75 - $20/hr

Full-time

Medical, Life

Posted 28 days ago

Job description

Remote Client Service Representative
Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Flexible Remote Career with AO
100% Remote | Flexible Schedule | Training Provided
Are you looking for a remote career that offers flexibility, professional growth, and the opportunity to make a meaningful impact?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. This opportunity is ideal for professionals who enjoy helping others, building strong client relationships, and developing valuable communication and leadership skills while working from home.
Whether you're beginning your career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, leadership development, and performance-based advancement.
What You'll Do
As a Remote Client Service Representative, you'll work with clients who have requested information regarding their benefits and coverage options.
Client Responsibilities
  • Meet with clients virtually through Zoom and phone appointments
  • Answer questions regarding available benefits and coverage options
  • Explain products and services clearly and professionally
  • Assist clients with applications, enrollment, and policy updates
  • Provide ongoing customer service and follow-up communication
  • Build strong, long-term client relationships
  • Maintain accurate client records and documentation
Professional Development
  • Participate in structured virtual training and coaching
  • Develop communication, customer service, and leadership skills
  • Learn industry products, systems, and best practices
  • Collaborate with a supportive remote team
  • Continue growing through mentorship and professional development
What We Offer
100% Remote Work
  • Work remotely from your home within the United States
  • Flexible scheduling after training
  • No daily commute
  • Modern virtual work environment
Professional Growth
  • Comprehensive onboarding and training
  • Leadership mentoring
  • Weekly coaching and professional development
  • Performance-based career advancement
  • Promotion from within
Weekly Pay & Performance Incentives
  • Weekly performance-based compensation
  • Performance bonuses
  • Leadership recognition programs
  • Career advancement opportunities
Incentive Travel & Recognition
Top-performing representatives may qualify for company-sponsored leadership conferences, recognition events, and incentive trips to destinations such as:
  • Mexico
  • Las Vegas
  • Iceland
  • Additional qualifying destinations throughout the year
Benefits
  • Medical reimbursement program for qualifying representatives
  • Company-supported life insurance
  • Residual income opportunities
  • Union-supported work environment
  • Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
  • Excellent communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Strong organizational and time-management skills
  • Ability to work independently in a remote environment
  • Professionalism and integrity
  • Commitment to delivering outstanding client service
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
  • Customer Service
  • Client Relations
  • Sales
  • Healthcare
  • Retail
  • Hospitality
  • Education
  • Administrative Support
  • Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.
Why Join AO?
At AO, you'll have the opportunity to build a career that supports both your professional ambitions and your lifestyle.
Our culture is built around:
  • Flexible remote work
  • Professional mentorship
  • Continuous learning
  • Leadership development
  • Performance-based advancement
  • Recognition for outstanding service
  • Helping working families protect their financial future

Your success is supported through ongoing coaching, collaboration, and opportunities to grow into leadership roles based on your performance and commitment.
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Must be physically located within the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're looking for a flexible remote career where you can grow professionally, help working families, and build long-term success, we'd love to hear from you.
Apply today and begin building a rewarding future with AO.
Work From Home. Help Families. Grow with AO. 🚀

Apply