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Remote Customer Service Manager Jobs in Hackensack, NJ

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

... service. That's where you come in. We are looking for a Remote Customer Support Specialist who ... and Project Management teams to ensure client needs are met and exceeded. - Track client ...

Luminary

Client Service Manager (Remote)

New York, NY · Remote

Remote, within the United States Responsibilities: * Direct relationship management with clients ... Minimum 3 years of Customer Service/Sales experience with high-touch clientele in a Luxury Industry ...

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Remote Customer Service Manager information

See Hackensack, NJ salary details

$26.7K

$63.3K

$110.2K

How much do remote customer service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote customer service manager in Hackensack, NJ is $63,256.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer service manager?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What is a remote customer service manager?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are typical daily responsibilities for a remote customer service manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.

What are the most commonly searched types of Remote Customer Service jobs in Hackensack, NJ?

The most popular types of Remote Customer Service jobs in Hackensack, NJ are:

What are popular job titles related to Remote Customer Service Manager jobs in Hackensack, NJ?

For Remote Customer Service Manager jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Manager jobs in Hackensack, NJ look for?

The top searched job categories for Remote Customer Service Manager jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Remote Customer Service Manager jobs?

Cities near Hackensack, NJ with the most Remote Customer Service Manager job openings:

Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $63,256 per year, or $30.4 per hour.

Remote Customer Service/Sales Representative

Agent Alliance Inc.

Staten Island, NY • Remote

$65K - $70K/yr

Full-time

Medical, Dental, Vision

Re-posted 9 days ago

Job description

Our representatives meet remotely with individuals who have signed up to receive supplemental benefits that help protect their families beyond what their employer covers. Their role is to consult with the family, explain the available options, and help them select the plan that best fits their needs. Successful reps are great communicators who are ambitious, motivated, and organized. They think like entrepreneurs and are committed team players.

Job Requirements:

  • Reach out to individuals who have requested more information on the benefits we offer
  • Schedule Zoom meetings with these members
  • Customize new benefit plans and adjust existing plans to fit the current needs of each client
  • Establish and maintain relationships with existing and new clients
  • Perform benefit reviews for existing clients, as well as help with any necessary claims or adjustments
  • Provide attentive customer service and any necessary administrative support in response to members' needs
  • Respond to and resolve client questions and concerns regarding their benefits
  • Ensure that all documentation is accurate and complete, and perform any necessary updates on schedule

Benefits:

  • Medical (BlueCross BlueShield)
  • Dental, Vision, and Hearing insurance
  • Company stock options offered
  • Comprehensive paid training program
  • Weekly performance-based pay and bonuses, on average, $65,000 to $70,000 in the first year
  • Flexible work schedule with the ability to work from home (Our offices are open if you work more efficiently in an office setting)