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Remote Customer Service Manager Apac Jobs (NOW HIRING)

Oracle Lighting

Customer Service Manager

Metairie, LA · Remote

You'll lead a team of remote Customer Service Agents, champion our brand in every interaction, and ... Own daily operations, balancing workloads and managing ticket distribution through platforms like ...

Adventures Await

Remote Customer Service Agent

Atlanta, GA · Remote

$15 - $20/hr

About the job Remote Customer Service Agent Your Gateway to a Rewarding Career!! Are you passionate ... Prepare and manage client accounts and needs. Maintain meticulous records in line with government ...

Annuity Health, LLC

$14.75 - $20.25/hr

divh2Remote Customer Service Representative/h2pThe Remote Customer Service Representative is ... assigned by management/li/ulh3Required Skills/Knowledge/h3ulliCustomer/Client Focus ...

Traveling with Tasha

$14.75 - $20.25/hr

Remote Customer Service Representative Orlando, Florida, United States $ 30,000.00 - 75,000.00 (US Dollar) About the Job Remote Customer Service Representative Destination Planning Consultants assist ...

Easy Recruiter

$14.75 - $20.25/hr

Remote Customer Service Representative The Remote Customer Service Representative (CSR) is a remote ... Reliable with excellent time management ability, must meet deadlines and quotas. High school ...

Easy Recruiter

$14.75 - $20.25/hr

Remote Customer Service Representative Aurora, Illinois, United States About the Job The Remote ... Reliable with excellent time management ability, must meet deadlines and quotas. High school ...

Cselitegetaways

Remote Customer Service

Phoenix, AZ · Remote

$16 - $21.50/hr

In this role, you will provide exceptional customer service, address inquiries, resolve issues, and ... Strong organizational and time management abilities to handle multiple tasks * Tech-savvy with the ...

ForgeFit

Remote Customer Service Specialist

Lafayette, LA · Remote

$16.25 - $21.50/hr

Job Title Remote Customer Service Specialist Company ForgeFit Location Remote (U.S.) Employment ... Keep accurate records of customer interactions using CRM. Proactively follow up on customer needs ...

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How much do remote customer service manager apac jobs pay per year?

As of Jun 5, 2026, the average yearly pay for remote customer service manager apac in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Manager APAC, and why are they important?

To thrive as a Remote Customer Service Manager APAC, you need strong leadership abilities, experience in customer service management, and knowledge of the APAC region’s markets and cultures, usually supported by a bachelor’s degree. Familiarity with CRM platforms (like Salesforce or Zendesk), remote communication tools (such as Slack or Zoom), and workforce management systems is typically required. Exceptional problem-solving, cross-cultural communication, and team motivation skills are vital soft skills that set top performers apart. These competencies ensure effective team leadership, high customer satisfaction, and seamless operations across diverse and distributed APAC teams.

What does a Remote Customer Service Manager APAC do?

A Remote Customer Service Manager APAC oversees customer service operations for the Asia-Pacific region while working remotely. They manage a team of customer service representatives, ensure high-quality support, and implement strategies to improve customer satisfaction. Their responsibilities also include monitoring team performance, addressing escalated issues, and collaborating with other departments to align on business goals. This role requires strong communication skills, cultural awareness, and the ability to adapt to different time zones.

How does a Remote Customer Service Manager APAC effectively coordinate with teams across different time zones?

As a Remote Customer Service Manager for the APAC region, you'll often oversee teams and clients spread across various countries and time zones. Effective coordination involves setting clear communication protocols, leveraging collaboration tools, and establishing overlapping hours for team meetings. Proactive scheduling and regular check-ins are essential to ensure alignment on customer issues, project updates, and performance metrics. Flexibility and cultural awareness also help foster a supportive environment, enabling you to address challenges and maintain strong team cohesion despite the geographical distance.
Infographic showing various Remote Customer Service Manager Apac job openings in the United States as of May 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Customer Service Manager

Customer Service Manager

Oracle Lighting

Metairie, LA • Remote

Full-time

Posted 26 days ago

Job description

JOIN THE TEAM THAT'S REDEFINING AUTOMOTIVE LIGHTING


ABOUT ORACLE LIGHTING

ORACLE Lighting is an industry-leading innovator in automotive and off-road lighting solutions, known for pushing the boundaries of technology and style. We're a passionate team on a mission to illuminate the road ahead and we're growing fast. If you're ready to lead from the front, inspire a team, and make a real impact, this is your moment.


THE OPPORTUNITY

We're looking for a dynamic, customer-obsessed Customer Service Manager to own and elevate our entire customer experience operation. You'll lead a team of remote Customer Service Agents, champion our brand in every interaction, and build the systems and culture that turn customers into lifelong ORACLE fans. This is a high-impact leadership role where your ideas matter, your results are visible, and your career can accelerate.


WHAT YOU'LL DO

  • Lead, coach, and energize a team of remote Customer Service Agents delivering fast, accurate, and empathetic service across phone, email, and live chat.
  • Own daily operations, balancing workloads and managing ticket distribution through platforms like eDesk to keep everything running like a well-tuned engine.
  • Be the go-to escalation expert, turning complex, high-stakes customer situations into positive, trust-building resolutions.
  • Track call volumes and service levels in real time, fine-tuning workflows to keep response times sharp and team productivity high.
  • Champion our 5-star review program by proposing incentives and sharing bi-weekly wins that celebrate the team's excellence.
  • Craft, review, and continuously improve customer service macros and scripts to ensure every interaction reflects our quality standards.
  • Dig into customer feedback from our 'Help Us Do Better' form and other touchpoints and turn insights into action plans.
  • Maintain and update internal tools to ensure customer insights flow seamlessly to the right teams.
  • Collaborate cross-functionally with other departments to keep communication tight and customer needs front-and-center.
  • Analyze and report on KPIs, including CSAT scores, response times, resolution rates, and agent performance to drive continuous improvement.
  • Identify process gaps and help develop SOPs and training programs that set the whole team up for success.


WHAT YOU BRING


Required:

  • Proven leadership experience in customer service or senior-level customer support.
  • Outstanding verbal and written communication skills to connect with people naturally and professionally.
  • A calm, solutions-focused approach when resolving escalated issues with empathy and tact.
  • Stellar time management and organizational chops. You thrive in fast-paced, multi-priority environments.
  • Hands-on experience with support platforms.
  • Analytical mindset with the ability to turn data into meaningful, performance-boosting decisions.
  • A leadership style that inspires accountability, personal growth, and a positive team culture.

Preferred (Bonus Points!):

  • Experience managing remote or outsourced customer service teams.
  • Background in the automotive or aftermarket parts industry.
  • Familiarity with Shopify, Slack, and integrated customer service ecosystems.
  • Passion for continuous improvement and a love of well-documented processes.


HOW WE MEASURE YOUR SUCCESS

  • High customer satisfaction and resolution rates that reflect genuine care.
  • Consistent positive feedback from customers and internal stakeholders.
  • A highly engaged, high-performing customer service team.
  • Efficient, optimized ticket and call volume management.
  • Ongoing service process improvements that elevate the entire customer experience.


WHY ORACLE LIGHTING?

  • Work for a recognized leader in automotive lighting innovation.
  • Be part of a culture that values bold ideas, team wins, and customer obsession.
  • Lead a motivated team and have a direct impact on how customers experience our brand.
  • A collaborative, energetic environment based out of Metairie, LA - at the heart of a vibrant community.


Ready to Light the Way Forward?

Apply now and join a team that's passionate about innovation, service, and making every customer

Apply