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Remote Customer Service Insurance Jobs in Charlottesville, VA

... Customer Service experience required. * 1 yearexperience with Health Insurance Plans, Medical ... For positions that are available as remote work, Sentara Health employs associates in the following ...

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Remote Customer Service Insurance information

See Charlottesville, VA salary details

$25.8K

$48K

$72.4K

How much do remote customer service insurance jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer service insurance in Charlottesville, VA is $48,025.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $54,600.00 per year, depending on experience, location, and employer.

What is a remote customer service insurance representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What are the key skills and qualifications needed to thrive as a remote customer service insurance representative?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service insurance representatives, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Charlottesville, VA?

For Remote Customer Service Insurance jobs in Charlottesville, VA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Insurance jobs in Charlottesville, VA look for?

The top searched job categories for Remote Customer Service Insurance jobs in Charlottesville, VA are:

What cities near Charlottesville, VA are hiring for Remote Customer Service Insurance jobs?

Cities near Charlottesville, VA with the most Remote Customer Service Insurance job openings:

Infographic showing various Remote Customer Service Insurance job openings in Charlottesville, VA as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, and 4% Contract. Highlights an 4% In-person, 4% Hybrid, and 92% Remote job distribution, with an average salary of $48,025 per year, or $23.1 per hour.

Full-Time Licensed Professional Counselor - Remote Opportunity in Virginia

All Health Counselling Ltd

Charlottesville, VA โ€ข Remote

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago


Job description

Position Overview

All Health Counselling Ltd is excited to announce an opening for a Licensed Professional Counselor (LPC) to join our dedicated team. This position is fully remote, enabling you to serve our clients effectively while maintaining a flexible work environment. The ideal candidate will demonstrate a strong commitment to enhancing community mental health access and fitting seamlessly within our collaborative culture, which is grounded in authenticity, compassion, humor, creativity, acceptance, and determination.

About the Organization

At All Health Counselling Ltd, we strive to bridge the gaps in mental health services within our community in Charlottesville, Virginia. As a leading provider of mental health support, we focus on offering comprehensive care tailored to each individualโ€™s needs. Our diverse team collaborates to tackle the pervasive challenges faced by our clients, with an unwavering commitment to quality and inclusivity in our approach.

Work Environment

This role operates in a fully remote setting, blending the serenity of a home office with the dynamic environment of community interaction. Our advanced telehealth system allows you to connect seamlessly with clients while utilizing secure platforms to document and manage patient care effectively. You will participate in virtual team meetings and training sessions, ensuring continuous professional development from the comfort of your own space.

Key Responsibilities

As a Licensed Professional Counselor, your daily responsibilities will include but are not limited to:

  • Conducting thorough mental health assessments to diagnose conditions and develop personalized treatment plans tailored to each clientโ€™s unique needs.
  • Updating and maintaining accurate documentation in accordance with company policies and state regulations, including session notes, treatment plan reviews, and progress updates.
  • Delivering exceptional customer service, building strong therapeutic alliances with clients while collaborating effectively with a multi-disciplinary team to further enhance support systems within the community.
  • Employing evidence-based therapeutic techniques, incorporating creativity and individualized strategies that resonate with clients, helping them achieve and exceed their therapeutic goals.
  • Coordinating care with case managers, medical teams, families, and schools to ensure a comprehensive approach to a clientโ€™s mental health journey.
  • Actively participating in weekly clinical staff meetings to share insights, discuss progress, and engage in ongoing training and professional development opportunities.
  • Completing other essential tasks that may arise ensuring that all aspects of your role contribute significantly to our clientsโ€™ well-being and recovery.
Patient Population / Client Focus

You will work with a diverse range of clients, including individuals facing anxiety, depression, trauma-related issues, and other mental health conditions. Your experience and understanding in treating various demographics will play a crucial role in addressing the unique challenges they face, thus fostering a more accepting and supportive community.

Qualifications

To be considered for this LPC position, you must hold a masterโ€™s degree in a behavioral science field or a related area from an accredited institution, alongside an active clinical licensure (LCPC) in Virginia. Your ability to effectively communicate both verbally and in writing is essential, as is your capacity to establish and maintain appropriate boundaries with clients.

Preferred Experience

We are looking for candidates with at least two years of professional experience in a mental health counseling role. Familiarity with electronic health record (EHR) systems and telehealth services will enhance your ability to provide care, and a history of working within a community health framework will be advantageous.

Compensation and Benefits

This full-time position offers a competitive salary between $90,000 and $110,000 annually, based on experience and qualifications. Benefits include:

  • Comprehensive medical, dental, and vision insurance to support your health needs.
  • A 401(k) plan with company matching to fortify your financial future.
  • Generous paid time off and sick leave policies allowing you to maintain work-life balance.
  • Flexible scheduling options designed to accommodate your personal life and work commitments.
  • Opportunities for continuous professional development and potential for career advancement within the organization.
Career Growth Opportunities

All Health Counselling Ltd believes in empowering our employees through ongoing education and training. As you grow in your role, you will have opportunities to take on leadership responsibilities, participate in special projects, or focus on specialized areas that align with your professional interests.

Why Join Our Team

Becoming part of our team means more than just taking on a jobโ€”it is about making a lasting difference in the lives of individuals within our community. You will work alongside a passionate group of professionals who are devoted to mental wellness and fostering acceptance and healing. Your contributions will directly impact client outcomes, shaping the future of mental health care in Charlottesville.

Application Information

If you are a driven and compassionate individual eager to contribute to a mission-driven organization, we encourage you to apply now! Join All Health Counselling Ltd and help us extend the reach of mental health support while cultivating a healthy work environment where you can thrive.