ZipRecruiter

Log In

2

Remote Customer Service Insurance Jobs in Wisconsin

HMG Careers

Remote Life Insurance Agent

Green Bay, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Life Insurance Agent

Madison, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Life Insurance Agent

Milwaukee, WI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Staples, Inc.

Customer Service Representative

Bloomington, WI · On-site +1

$15 - $20.50/hr

Acting as the first point of contact for prospective and existing customers, you'll identify opportunities, present customized solutions, and help organizations--from education institutions to ...

Staples, Inc.

Customer Service Representative

Burlington, WI · On-site +1

$17 - $23/hr

Acting as the first point of contact for prospective and existing customers, you'll identify opportunities, present customized solutions, and help organizations--from education institutions to ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · On-site +1

NV5 is a global technology solutions and consulting services company with a workforce of over 4,500 ... customers solve the world's toughest problems. The NV5 family brings together talent across a wide ...

next page

Showing results 1-20

All JobsCustomer Service Insurance JobsRemote Customer Service Insurance JobsRemote Customer Service Insurance Jobs in Wisconsin

Remote Customer Service Insurance information

See Wisconsin salary details

$26.2K

$48.9K

$73.7K

How much do remote customer service insurance jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote customer service insurance in Wisconsin is $48,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $55,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Insurance representative, and why are they important?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service representatives in the insurance industry, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is a Remote Customer Service Insurance Representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Wisconsin? For Remote Customer Service Insurance jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Insurance jobs in Wisconsin look for? The top searched job categories for Remote Customer Service Insurance jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Customer Service Insurance jobs? Cities in Wisconsin with the most Remote Customer Service Insurance job openings:
Remote Customer Service Insurance jobs near you
Customer Service Specialist Healthcare & Pharmacy Support (Remote)

Customer Service Specialist Healthcare & Pharmacy Support (Remote)

Celerity Staffing Solutions

Madison, WI • Remote

$20/hr

Full-time

Medical, PTO

Posted 5 days ago

Job description

Seeking Customer Service Specialists within the Pharmaceutical/Healthcare Industry for a premier company dedicated to improving lives!

We have multiple call center-based roles opening in August/September with interviews occurring now!

$20.00 per hour

Paid Training Program: Monday–Friday between 8:00 AM and 5 PM CST
Schedule: After training, shifts could start anywhere between 9am and 2pm with no shift ending later than 10:00 PM CST

This TEMP-TO-HIRE opportunity allows you to provide high-quality customer support (inbound/outbound calls) within the pharmaceutical and healthcare industry, assisting callers such as pharmacies, healthcare providers, and health plan members—all from the comfort of your home!

*Some states may not be eligible for remote work*


Position Overview

You will play a vital role in supporting patients and healthcare professionals by handling inbound inquiries related to pharmacy benefits, medication access, and health plan services and programs.

You will:

  • Deliver accurate, compassionate, and efficient service on every call

  • Troubleshoot issues and provide solutions with a focus on first-call resolution

  • Navigate multiple systems to access and document patient and prescription information

  • Meet performance metrics while maintaining high-quality service standards

  • Clearly and thoroughly document all interactions

Skills & Qualifications

  • Proficiency in Microsoft Office

  • Typing speed of at least 40 WPM

  • 2+ years of customer service experience preferred (healthcare or call center experience a plus)

  • Ability to quickly learn and retain large amounts of detailed information

  • Strong communication skills and a patient-focused mindset

Requirements

  • High School Diploma or equivalent required

  • Ability to pass a pre-employment background check and drug screen

  • Must pass internet speed test via Ethernet connection

What We Offer

  • Great benefits from Day 1, including PTO

  • Weekly pay

  • Opportunity to grow within the healthcare/pharmaceutical services field

About Us: Celerity Staffing is a 100% locally owned staffing agency with seven locations throughout Wisconsin. We are committed to respect, collaboration, quality, and professionalism, with a strong focus on making a positive impact in our communities. We value the unique strengths each individual brings to our team.

IND2

Celerity Staffing Solutions logo

About Celerity Staffing Solutions

Sourced by ZipRecruiter

Celerity Staffing is a 100% locally owned staffing agency with eight locations throughout Wisconsin. With over 25 years of experience, the Celerity group employs a team of professional recruiters and has offices in Middleton, Sun Prairie, Watertown, Oshkosh, West Bend, Shawano, Janesville and Beaver Dam. If you are looking for your next career move, a quality contract assignment, or temporary work, start right here at the Celerity Staffing website. Supporting Your Success Everything we do focuses on respect, collaboration, quality, utmost professionalism, and a real commitment to work that benefits our communities. We celebrate the unique qualities that every person brings to the job and our business. Community Connections that Work Our knowledge of the local market, combined with years of experience in the community, makes us the ‘go-to’ agency for area employers. The Celerity recruitment professionals are some of the industry’s most experienced and connected, providing networks that are difficult to match. This means we have a constant supply of career opportunities available to you.

Company size

11 - 50 Employees

Headquarters location

WI, US

Year founded

1994

Social media

FacebookTwitter

View All Celerity Staffing Solutions Jobs