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Remote Customer Service Insurance Jobs in Minnesota

WEX

Customer Service Specialist

Minneapolis, MN · Remote

$17.75 - $23.50/hr

Remote Work Requirements : This is a work from home position requiring a professional, private, and ... Benefits include health, dental and vision insurances, retirement savings plan, paid time off ...

Kim Luxe Travel

Travel Customer Service

Minneapolis, MN · Remote

$16.75 - $22.75/hr

About the job Travel Customer Service We are looking for a Travel Customer Service professional to ... Fully remote position with flexible hours * Training and ongoing support to help you succeed

Big I Minnesota

Customer Service Representative

Coon Rapids, MN · On-site +1

$16.50 - $22.50/hr

The Customer Service Representative at Pinnacle Insurance of MN is responsible for maintaining solid customer relationships by handling customer inquiries and concerns during the renewal process with ...

The Misch Group

Personal Lines CSR

Alexandria, MN · Remote

Description This is a remote role in Minnesota but the right candidate will need to travel to ... We are an independent insurance agency specializing in a broad range of insurance products in ...

Liveops

Remote Spanish Bilingual Customer Service

Mankato, MN · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Connexus Energy

Customer Service Specialist

Anoka, MN · On-site +1

$20.78 - $23.37/hr

Customer Service Specialist Connexus Energy is looking for a Customer Service Specialist to serve ... Company paid life insurance, short-term disability, and long-term disability is also provided.

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Remote Customer Service Insurance information

What are the key skills and qualifications needed to thrive as a Remote Customer Service Insurance representative, and why are they important?

To thrive as a Remote Customer Service Insurance representative, you need strong knowledge of insurance products, policy management, and problem-solving abilities, often supported by a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, call center platforms, and policy administration systems is typically required. Exceptional communication, patience, and the ability to work independently are crucial soft skills for this remote role. These skills and qualities ensure efficient customer support, accurate policy handling, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by remote customer service representatives in the insurance industry, and how can they be overcome?

Remote customer service representatives in the insurance sector often face challenges such as managing complex policy inquiries without face-to-face interaction, staying updated on evolving products and regulations, and maintaining effective communication with both customers and internal teams. These challenges can be addressed by leveraging robust digital tools, participating in regular training sessions, and maintaining close contact with supervisors and peers through virtual meetings. Proactively seeking clarification on policy changes and prioritizing clear, empathetic communication are also key to delivering excellent service from a remote setting.

What is a Remote Customer Service Insurance Representative?

A Remote Customer Service Insurance Representative is a professional who assists insurance customers by answering questions, resolving issues, and providing policy information, all while working from a remote location such as their home. Their responsibilities typically include handling inquiries about insurance policies, processing claims, and guiding customers through procedures via phone, email, or chat. This role requires strong communication skills, attention to detail, and a good understanding of insurance products and regulations. Working remotely allows these representatives to serve clients from various locations, offering flexibility for both the employee and the company.

What is the difference between Remote Customer Service Insurance vs Remote Claims Specialist?

AspectRemote Customer Service InsuranceRemote Claims Specialist
Required CredentialsHigh school diploma or equivalent; sometimes insurance-specific certificationsHigh school diploma; often requires claims processing certifications
Work EnvironmentHome office or call center; customer interaction focusHome office; handling claims and detailed documentation
Employer & Industry UsageInsurance companies, brokers, agenciesInsurance carriers, third-party administrators
Common Search & ComparisonCustomer support roles in insuranceClaims processing roles in insurance

Remote Customer Service Insurance and Remote Claims Specialist roles both serve the insurance industry but focus on different functions. Customer service roles primarily handle client inquiries and policy support, while claims specialists process and evaluate insurance claims. Both roles often require similar certifications and work environments, making them common points of comparison for job seekers in the insurance sector.

What are popular job titles related to Remote Customer Service Insurance jobs in Minnesota? For Remote Customer Service Insurance jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Insurance jobs in Minnesota look for? The top searched job categories for Remote Customer Service Insurance jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Customer Service Insurance jobs? Cities in Minnesota with the most Remote Customer Service Insurance job openings:
Remote Customer Service Insurance jobs near you

Insurance Sales and Customer Service Representative

Nabozny & Associates, Inc.

Maple Grove, MN • On-site, Remote

$60K - $80K/yr

Other

Retirement, PTO

Posted 3 days ago

Job description

Benefits:

Licensing paid by agency

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Insurance Sales & Customer Service Representative Nabozny & Associates, Inc. – American Family Insurance Maple Grove, MN

Salary: $60,000 – $80,000 per year (based on experience, licensing, and performance)

About the Agency: Nabozny & Associates, Inc., an American Family Insurance agency based in Maple Grove, Minnesota, has been earning trust for more than 90 years the right way—by showing up, doing what’s right, and building lasting relationships.

We’re proud to serve Maple Grove and the surrounding communities, working closely with LGBTQ+ and Hispanic customers. Our focus is on helping individuals and families protect what matters most through genuine care, clear guidance, and service that makes every client feel like part of the family. For us, integrity isn’t just a word—it’s how we operate every single day, and we’re committed to inclusive, people-first service in everything we do.

If you’re passionate about helping people, enjoy building meaningful connections, and are comfortable, respectful, and confident building relationships across diverse communities, you’ll feel right at home here—and have the opportunity to grow with a team that values trust, service, and community.

Position Overview: We are looking for a motivated Insurance Sales & Customer Service Representative who enjoys working with customers and identifying the right coverage solutions for their needs. This role includes a combination of new business development and ongoing service for existing customers.

Licensed candidates are preferred, but we are open to training the right person and will cover licensing costs if needed.

Responsibilities:

Build relationships with new and existing customers to understand their insurance needs

Provide guidance on coverage options including auto, home, life, and other protection products

Assist customers with policy updates, questions, and service requests

Follow up on leads, referrals, and opportunities to grow the agency’s customer base

Conduct coverage reviews and identify opportunities to better protect customers

Maintain accurate documentation and follow agency processes

Work closely with the team to deliver a positive customer experience

Qualifications:

Insurance license preferred (Property/Casualty and/or Life)

Candidates without a license are welcome to apply; licensing costs will be covered for the right hire

Sales, customer service, or relationship-focused experience is helpful

Strong communication and problem-solving skills

Organized and comfortable managing multiple tasks

Positive attitude and a genuine desire to help customers

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