Remote Customer Service Freight Forwarding Jobs in Boston, MA

JOB TITLE: Logistics Operations - Software Consultant

FLSA CLASSIFICATION: Exempt

DEPARTMENT: Professional Services

REPORTS TO: Senior Director Professional Services

REVISION DATE: 6/25/2026

SUMMARY: Software Consultants are responsible for the implementation of Magaya products and solutions in addition to mentoring and growing the team. They oversee and support multiple customers with their implementation/consulting projects. The Software Consultant reviews external client product demands, develops project plans and solutions. The software consultant ensures that implementations are completed on time, within budget, and meet client expectations.

DUTIES AND RESPONSIBILITIES:

• Implement Magaya products and solutions for new customers. Applying past operational expertise to improve customer experience and value.
• Manage, train, and mentor the greater Professional Services team.
• Coach and evaluate implementation work.
• Project Management: Oversees and supports project plans and ensures that implementations are completed on time, within budget, and meets client expectations.
• Collaborate with solutions developer team and ensure compliance with all client requirements and provide appropriate training to clients and ensure efficient implementation of all solutions and modules.
• Report to management status of all ongoing projects and issues.
• Guarantee department processes execution.
• Performs other related duties assigned by management.

QUALIFICATIONS:

At 2-5 years of experience in the related area as an individual contributor or leader:

• International Freight Forwarding and Consolidations
• Warehousing, Supply Chain, 3PL Provider
• NVO Consolidations (Ocean and Air)
• Experience operating or implementing Customs Compliance ,Supply Chain Management,3PL and International Freight Forwarding software a huge plus (examples Magaya,CargoWise,GoFreight,Descartes, Flex Cargo)
• Accounting Functions related to managing a logistics operation (P&L, AR/AP, Ops Bonus and Shipment margin, International Tax, Foreign Exchange)
• Organizational change/Change Management
• Well Rounded in Operational Processes: (Inventory Management, Purchase Order Management, Work Order/Project, Quote to Booking, Pricing, Warehousing, Storage Rules, Billing/Rating/Costing, Compliance, Foreign Agent/Agent Operations)
• Ability to propose creative technical and/or operations solutions to challenging problems and communicate technical and operational concepts and specifications clearly and efficiently.
• Ability to work with a variety of customers from different departments in large and small groups.
• Adaptable to various work settings and able to serve in an advisory leadership role.
• Strong personal initiative and ability to execute with minimal oversight.
• Computer skills required: Microsoft Office, Project Management Software, Salesforce, JavaScript preferred.
• Proficiency in English (additionallanguageproficiencya plus–Spanish, French, etc.…)

TRAVEL REQUIREMENTS:

• Requires a willingness to travel domestically and internationally to visit customers and attend conferences and events as needed.

COMPETENCIES:

• Customer Service -Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation -Delegate’s work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Innovation -Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Leadership -Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People -Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth. Solicits and applies customer feedback (internal and external); Fosters quality focus on others; Improves processes, products and services; Continually works to improve supervisory skills.
• Organizational Support -Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing -Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism -Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management -Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Teamwork -Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

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  • Frequently required to sit
  • Frequently required to utilize hand and finger dexterity
  • Occasionally/Frequently/Continually required to talk or hear
  • While performing the duties of this job, the noise level in the work environment is usually quiet.
  • Specific vision abilities required by this job include Close vision

• Benefits Summary:
  • (Remote) Work from Home Structure
  • Paid Time Off Programs
    • 2 Wellness Days
    • Flexible Vacation Program as needed with Manager approval
  • Sick Leave
    Minimum of 5 sick days per year, with additional days determined by state-specific regulations.
  • Paid Holidays
    • 11 major holidays paid
    • 2 floating holidays per year
  • Medical, Vision, and Dental Plans through United Healthcare
    Coverage begins on the first day of the month following 30 days of employment

    3 plan levels to choose from

    APL (Gap Plan)
    Supplemental coverage presented with regular insurance coverage to assist with Deductibles on larger or hospitalized procedures
  • UHC STD, LTD, and Life Insurance
    Coverage is effective on the first day of employment.
  • 401(k) Retirement Plan
    • Eligibility begins the first day of the month following 90 days of employment
    • Immediate vesting
    • Company match up to 4%
  • Magaya does offer Work Visa Sponsership