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Remote Customer Service Email Response Jobs in Rochester, NH

Gallagher

Client Service Manager II

Portsmouth, NH · Remote

While this role is not currently open, it is open to being fully remote, and we welcome the ... responses and strong customer service, ensuring trust and satisfaction. * Help your team address ...

HMG Careers

Sales and Service Agent Remote

Pembroke, NH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Union, NH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Portsmouth, NH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Eliot, ME · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Agent

Concord, NH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Union, NH · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales and Service Advisor

Sanford, ME · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Service Email Response JobsRemote Customer Service Email Response JobsRemote Customer Service Email Response Jobs in Rochester, NH

Remote Customer Service Email Response information

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How much do remote customer service email response jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote customer service email response in Rochester, NH is $18.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What is a remote customer service email response?

Remote customer service email response jobs involve assisting customers by responding to their inquiries, complaints, or requests via email, all while working from a location outside of a traditional office. Employees in these roles are expected to provide timely, professional, and helpful responses to ensure customer satisfaction. Tasks may include resolving issues, providing information about products or services, and documenting customer interactions. These positions require strong written communication skills, attention to detail, and the ability to work independently. Remote customer service email representatives often use specialized software to track and manage customer emails efficiently.

What are the key skills and qualifications needed to thrive as a remote customer service email response representative?

To thrive as a Remote Customer Service Email Response Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, email platforms, and ticketing software is typically required. Patience, problem-solving ability, and professionalism are valuable soft skills that help you manage challenging customer interactions. These competencies ensure customer issues are resolved efficiently, maintaining customer satisfaction and the company’s reputation.

What are some common challenges faced in a remote customer service email response role, and how can they be managed effectively?

One common challenge in a Remote Customer Service Email Response role is maintaining clear and empathetic communication without the benefit of verbal or visual cues. Additionally, managing a high volume of inquiries and adhering to response time expectations can be demanding. To be effective, it's important to develop strong written communication skills, use templates where appropriate for efficiency, and prioritize tasks based on urgency. Staying organized and regularly checking in with your team can also help maintain consistency and support collaboration, even when working remotely.

What is the difference between Remote Customer Service Email Response vs Remote Technical Support Specialist?

AspectRemote Customer Service Email ResponseRemote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentHome office, computer, email platformsHome office, specialized software, technical tools
Employer & IndustryRetail, e-commerce, service industriesIT, software, hardware companies
Search & Comparison IntentCustomer service roles, email support jobsTechnical support, troubleshooting roles

Remote Customer Service Email Response roles focus on handling customer inquiries via email, emphasizing communication skills and customer satisfaction. Remote Technical Support Specialists require technical expertise to troubleshoot and resolve technical issues. While both roles often work remotely and involve email communication, technical support positions demand specialized knowledge and certifications, making them distinct in skills and industry focus.

What are popular job titles related to Remote Customer Service Email Response jobs in Rochester, NH?

For Remote Customer Service Email Response jobs in Rochester, NH, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Email Response jobs in Rochester, NH look for?

The top searched job categories for Remote Customer Service Email Response jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Remote Customer Service Email Response jobs?

Cities near Rochester, NH with the most Remote Customer Service Email Response job openings:

Remote Customer Service Email Response jobs near you
Infographic showing various Remote Customer Service Email Response job openings in Rochester, NH as of July 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,265 per year, or $18.4 per hour.

Inquiry Response Representative I

Manchester, NH • On-site, Remote

Southern New Hampshire University
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about Southern New Hampshire Universityexternal

$18.77/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Southern New Hampshire University rating

8.8

Company rating: 8.8 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact - from near or far
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity
Inquiry Response Representative I is responsible for prospecting, qualifying, and transferring new students to Admission Counselors. You will communicate with new student prospects by phone through multiple sources including inbound and outbound marketing leads, prospect lists, discovery, and individual research. An agile communicator with a desire to problem solve is important. You will report to an Inquiry Response Team Lead, and this is a fully remote role. "#LI-Remote"
What you'll do:
  • Be the first point of contact and provide top tier customer service.
  • Embrace the university core values by positively impacting and providing world-class support to internal and external customers
  • Maintain university key performance indicators measured daily, weekly, monthly and year over year
  • Upholds all SNHU policies, procedures, with integrity and ethics
  • Manage and protect sensitive and critical client information.
  • Maintain good product knowledge and provide accurate information.
  • Other duties and responsibilities as assigned.
  • Job duties and responsibilities can change at any time, with or without notice.

What we're looking for:
  • High school diploma or GED
  • 1+ year of relevant experience in customer service, sales, contact center, or a comparable customer-facing environment that includes regular phone-based customer interactions and managing multiple priorities in a high volume, fast-paced setting
  • 1+ year of experience using Microsoft Windows and web-based applications or computer systems to access, enter, or maintain customer information while navigating multiple systems simultaneously
  • Strong interpersonal and communication skills that foster genuine, professional, and customer-focused interactions
  • Sound judgment and problem-solving skills to identify customer needs and determine appropriate next steps within established guidelines
  • Aptitude for learning and retaining product, program, or service information and communicating it accurately to customers
  • Training Schedule: Monday - Friday, 8:30am-5:00pm Eastern for the first 3 weeks of employment
  • Permanent Work Schedule beginning week 4 of employment and forward: Tuesday-Saturday, 11:30am-8:00pm Eastern
  • This position pays a fixed hourly rate - $18.77 per hour.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $14.43 - $23.10. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $15.95 - $21.58.
Exceptional benefits (because you're exceptional)
You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:
  • High-quality, low-deductible medical insurance
  • Low to no-cost dental and vision plans
  • 5 weeks of paid time off (plus almost a dozen paid holidays)
  • Employer-funded retirement
  • Free tuition program
  • Parental leave
  • Mental health and wellbeing resources

What Southern New Hampshire University employees say

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