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Remote Customer Service Auditor Jobs (NOW HIRING)

Arias Agencies

Remote Customer Service Rep

Johns Creek, GA · Remote

$14.75 - $20/hr

Remote Customer Service Representative (100% Work From Home) Are you ready to ditch the commute and grow your career from the comfort of your own home? We are looking for a high-energy, empathetic ...

Arias Agencies

Remote Customer Service Rep

Johns Creek, GA · Remote

$14.75 - $20/hr

Remote Customer Service Representative (100% Work From Home) Are you ready to ditch the commute and grow your career from the comfort of your own home? We are looking for a high-energy, empathetic ...

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Remote Customer Service Auditor information

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$30.5K

$72.6K

$117.5K

How much do remote customer service auditor jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote customer service auditor in the United States is $72,633.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Customer Service Auditor vs Remote Quality Assurance Specialist?

AspectRemote Customer Service AuditorRemote Quality Assurance Specialist
CredentialsCustomer service experience, auditing or compliance trainingQuality assurance certifications, industry-specific knowledge
Work EnvironmentRemote, primarily reviewing customer interactionsRemote, evaluating overall service quality and processes
Employer & Industry UsageCustomer service departments, call centersQuality departments across various industries
Search & Comparison IntentUnderstanding auditing roles in customer serviceComparing quality assurance roles in customer service

Remote Customer Service Auditors focus on reviewing customer interactions to ensure compliance and quality, often requiring customer service experience. Remote Quality Assurance Specialists evaluate overall service quality and processes, with certifications in QA. Both roles are remote and used across industries, but they differ in scope and focus. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are Remote Customer Service Auditors?

Remote Customer Service Auditors are professionals who evaluate and assess the quality of customer service provided by a company, typically while working from a remote location. Their job involves reviewing customer interactions, such as phone calls, emails, or chat sessions, to ensure compliance with company policies and industry standards. They provide feedback and recommendations to help improve customer service processes and overall customer satisfaction. This role requires strong analytical skills, attention to detail, and often experience in customer service or quality assurance.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Auditor, and why are they important?

To thrive as a Remote Customer Service Auditor, you need strong analytical skills, attention to detail, and experience in customer service quality assurance, often supported by a relevant degree or background. Familiarity with call monitoring systems, CRM platforms, and auditing software is typically essential. Excellent communication, impartiality, and problem-solving abilities help you provide actionable feedback and foster improvement. These skills ensure that customer interactions meet company standards, enhance service quality, and drive continuous improvement in remote environments.

How does a Remote Customer Service Auditor typically interact with customer service teams, and what collaboration tools are commonly used?

As a Remote Customer Service Auditor, you will regularly collaborate with customer service representatives, team leads, and quality assurance managers to review and provide feedback on customer interactions. Most teams use digital communication tools such as Slack, Microsoft Teams, or Zoom for meetings and discussions. Auditors also access call recordings, chat logs, and CRM systems to perform evaluations. Open communication and timely feedback are essential for aligning quality standards and supporting continuous improvement within the customer service team.
More about Remote Customer Service Auditor jobs
What cities are hiring for Remote Customer Service Auditor jobs? Cities with the most Remote Customer Service Auditor job openings:
What are the most commonly searched types of Customer Service Auditor jobs? The most popular types of Customer Service Auditor jobs are:
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What job categories do people searching Remote Customer Service Auditor jobs look for? The top searched job categories for Remote Customer Service Auditor jobs are:
Remote Customer Service Auditor jobs near you

Remote Customer Service Representative

A&L Plumbing, Heating and Cooling Inc

Marlborough, MA • Remote

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Remote Customer Service Representative

A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1976, we're recognized for our integrity and excellence in service.

We are currently looking for a Remote Customer Service Representative to join our growing team. This position gives you the opportunity to gain valuable office experience providing customer service over the phone. Apply today to learn more and see if this could be the right fit for you!

Summary/Objective: This full-time Customer Service Representative is responsible for delivering exceptional customer service by handling incoming inquiries, addressing customer concerns, resolving issues, and scheduling service and maintenance appointments. This role requires strong communication skills, patience, attention to detail, and the ability to multitask in a fast-paced environment. Additional responsibilities include making outbound calls, supporting customer follow-up efforts, and assisting with maintaining efficient technician schedules to ensure a positive customer experience and smooth daily operations.

Pay: $22-27/hr Depending On Experience

Benefits:

  • Medical, Dental, and Vision are paid at 50% for Employee
  • LTD paid by the company
  • Life Insurance $50K paid by the company
  • Aflac Accident Insurance Available
  • 401k 5% match after 6 months
  • Birthday Bonus (equivalent to 8 hrs. pay)
  • Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5+)
  • Sick time (40 hrs. for FT employees)
  • Bereavement (3 days)
  • Tuition Reimbursement ($500/year)

Hours: Monday through Friday 7am-3:30pm. On call rotation is 1 week every 4 weeks

Job Duties/Responsibilities:

  • Interact with customers via telephone, email, or in person to provide support and information on products or services.
  • Maintain technicians' daily schedules.
  • Maintain customer accounts and record detailed customer interactions.
  • Keep customers apprised of the tech's schedule/lead times.
  • Resolve customers' concerns and answer customers' questions to your best ability.
  • Follow communication procedures, guidelines, and policies.
  • Perform other related duties as assigned.

Required Qualifications/Attributes:

  • 3+ years of Service Titan
  • Trade experience - Prefer HVAC, Electrical, Plumbing
  • High school diploma or GED
  • Ability to multi-task, prioritize, and manage time effectively.
  • Great communication skills and ability for active listening.