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Remote Customer Service Associate Jobs in Vaughan, ON

Propel Holdings

Customer Service Representative

Toronto, ON · On-site +1

CA$18 - CA$18.50/hr

Build customer confidence in the services offered by Propel as a subject matter expert * Work as a team to obtain individual and team goals Requirements * High School Diploma or equivalent * Minimum ...

Globe Life

Be Seen First

Customer Sales Representative - Fully Remote

Toronto, ON · Remote

CA$60K - CA$80K/yr

Experience in customer service, hospitality, retail, healthcare, banking, administration, sales, or ... If you're looking for a remote position where you can build professional skills, meet great people ...

New

Vosyn

ESG & CSR - Master-Level Internship

Etobicoke, ON · On-site +1

$32/hr

ESG & CSR - Master-Level Internship Level: Master's Level Internship Department: ESG & CSR ... Remote (with hybrid options in Toronto) Compensation: Hourly ($32) About Us: At Vosyn, we embrace ...

Habitat Learn Inc

Customer Support Associate

Toronto, ON · Remote

CA$23 - CA$26/hr

While a lot of companies are racing to automate their customer service away, we're doing the ... About the Role We're looking for Customer Support Associates who can take a patient approach to ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Vaughan, ON

Remote Customer Service Associate information

See Vaughan, ON salary details

$12

$17

$30

How much do remote customer service associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote customer service associate in Vaughan, ON is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.10 and $18.88 per hour, depending on experience, location, and employer.

What are Remote Customer Service Associates?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How do Remote Customer Service Associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Associate, and why are they important?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Vaughan, ON? The most popular types of Remote Customer Service jobs in Vaughan, ON are:
What are popular job titles related to Remote Customer Service Associate jobs in Vaughan, ON? For Remote Customer Service Associate jobs in Vaughan, ON, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Associate jobs in Vaughan, ON look for? The top searched job categories for Remote Customer Service Associate jobs in Vaughan, ON are:
What cities near Vaughan, ON are hiring for Remote Customer Service Associate jobs? Cities near Vaughan, ON with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Vaughan, ON as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,331 per year, or $17.9 per hour.

Surety Customer Service Representative (CSR)

Ai Insurance Organization Inc.

Oakville, ON • Remote

CA$50K - CA$70K/yr

Full-time

Medical, Dental, Life

Re-posted 21 days ago

Job description

Job description

Ai Insurance Organization
Ai Insurance Organization is an award-winning insurance brokerage located in Oakville, Ontario. Our purpose is to meet the evolving needs of all our stakeholders (clients, teammates, insurance partners, suppliers, communities, and society as a whole) and create superior value by disrupting and creating new market segments for both industry and consumer. We are seeking a creative and driven Surety Customer Service Representative (CSR) to join our growing Service team. This is a full time, hybrid-office position with full benefits.

Job Purpose
Reporting to the Chief Operating Officer, the successful candidate will communicate effectively and regularly with producers, clients, and underwriters to process, amend and maintain Surety policies. The Surety CSR works with internal teams, insurance markets, and vendors to manage the policy lifecycle of new and existing clients; entering data and helping 'raise the bar' on service.

Successful Behaviours

  • A positive attitude.

  • A proven track record of exceptional interpersonal interactions and customer service.

  • Strong work ethic and attention to detail.

  • A professional and pleasant telephone manner.

  • An Independent / self-starter.

  • Strong written and oral communication skills.

  • Ability to organize and prioritize work effectively.

  • Work collaboratively as part of a team.

  • Dependable.

  • Deadline driven.

Technical skills

  • Ability to build strong relationships with clients, underwriters and internal teammates.

  • Comprehensive knowledge of Surety products, applications, coverages, and limits; relative to insurance carrier appetite.

  • Ability to identify gaps in coverages.

  • Proficiency with customer relationship management systems (CRM).

  • Experience with broker management systems (BMS).

  • Proficiency with insurance vendor and carrier portals is also an asset.

  • Financial and accounting literacy.

  • Knowledge of MS Word, Excel.

Key Result Areas /Essential Functions Responsibilities

  • Managing policy life cycles for new and existing clients, including new business submissions, renewals, re-marketing and endorsements.

  • Processing insurance-related reports and contracts such as property valuations and premium financing agreements.

  • Being the first point of contact for customers in servicing their insurance needs.

  • Assisting producers in the completion of comprehensive submissions for quoting.

  • Reviewing quotations, subjectivities, and policies for accuracy.

  • Administering internal standard operating procedures (SOPs) and underwriting guidelines.

  • Timely processing of endorsements and certificate of insurance (COI) requests.

  • Working effectively with team members and colleagues to accomplish team and organizational goals.

  • Taking actions that respect the needs and contributions of others.

Qualifications / Experience

  • RIBO licensed, in good standing with required continuing education (CE) hours.

  • Minimum 2 years of surety experience.

  • CIP, CAIB and CRM designations and/or relative courses are considered an asset.

  • Personal lines experience is considered an asset.

  • Post-secondary education is considered an asset.

Remuneration

  • Salaried position, dependent on experience.

  • Comprehensive employee health benefits and insurance plan.

  • Continuing education support and the opportunity to learn from industry leaders.

The Ai Insurance Organization Inc. is committed to providing accommodations and achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs.

Job Type: Full-time

Salary: $50,000.00-$60,000.00 per year

Benefits:

  • Dental care

  • Disability insurance

  • Employee assistance program

  • Extended health care

  • Life insurance

  • Professional development program

  • Hybrid working environment

Flexible Language Requirement:

  • French not required

Schedule:

  • 7 hour shift

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

  • Commission pay

Experience:

  • Surety Insurance : 1 year (required)

License/Certification:

  • RIBO Licence (required)