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Remote Customer Service Associate Jobs in Oak Ridge, TN

Amentum

Electrical Designer - Remote/Hybrid

Oak Ridge, TN · On-site +1

$30 - $50/hr

... our customers and communities. We are currently seeking an Electrical Designer to support our Oak ... Associate's degree in engineering from a certified institution * Four (4) or more years of ...

Pae

Electrical Designer - Remote/Hybrid

Oak Ridge, TN · On-site +1

$30 - $50/hr

... our customers and communities. We are currently seeking an Electrical Designer to support our Oak ... Associate's degree in engineering from a certified institution * Four (4) or more years of ...

Amentum

Electrical Designer - Remote/Hybrid

Oak Ridge, TN · On-site +1

$50/hr

... our customers and communities. We are currently seeking an Electrical Designer to support our Oak ... Associate's degree in engineering from a certified institution * Four (4) or more years of ...

InsuraTec

Sales Representative (Remote)

Alcoa, TN · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Powell, TN · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Farragut, TN · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

PNC Bank

Insurance Associate - Midland

Midtown, TN · On-site +1

We are all united in delivering the best experience for our customers. We work together each day to ... This position may be eligible for remote work in select geographic locations, subject to approval ...

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How much do remote customer service associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote customer service associate in Oak Ridge, TN is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $18.37 per hour, depending on experience, location, and employer.

What are Remote Customer Service Associates?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How do Remote Customer Service Associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Associate, and why are they important?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Oak Ridge, TN? The most popular types of Remote Customer Service jobs in Oak Ridge, TN are:
What are popular job titles related to Remote Customer Service Associate jobs in Oak Ridge, TN? For Remote Customer Service Associate jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Associate jobs in Oak Ridge, TN look for? The top searched job categories for Remote Customer Service Associate jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Remote Customer Service Associate jobs? Cities near Oak Ridge, TN with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Oak Ridge, TN as of July 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,080 per year, or $16.4 per hour.
Procedure Writer (Chemical Process) - Hybrid/Remote

Procedure Writer (Chemical Process) - Hybrid/Remote

Edgewater Technical Associates

Oak Ridge, TN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Edgewater Technical Associates is seeking qualified candidates for a Procedure Writer (Chemical Process) opportunity for a hybrid/remote work arrangement.
Position Summary:
We are seeking an experienced Procedure Writer with a strong background in chemical processes to develop, revise, and maintain technical operating and maintenance procedures. This role is responsible for translating complex technical requirements into clear, accurate, and compliant procedures that support safe and efficient operations in highly regulated environments.
Key Responsibilities:
  • Develop, revise, and maintain operating and maintenance procedures for chemical processes and nuclear facilities.
  • Convert technical requirements, engineering documents, P&IDs, system descriptions, and regulatory standards into user-friendly, actionable procedures.
  • Ensure procedures align with regulatory requirements (e.g., DOE, NRC, OSHA, EPA, ISO, or other applicable governing bodies).
  • Conduct document reviews and validations with subject matter experts (SMEs), engineering, operations, and safety personnel.
  • Participate in procedure walkthroughs, tabletop reviews, and field validations to verify technical accuracy and usability.
  • Maintain configuration control and document management within established quality assurance programs.
  • Support audits, assessments, and regulatory inspections as needed.
  • Identify opportunities for procedural improvements to enhance safety, reliability, and operational efficiency.

Qualifications:
  • Bachelor's degree in Engineering, Chemistry, Nuclear Technology, Technical Writing, or related field (or equivalent combination of education and experience).
  • 5+ years of procedure writing and development experience in chemical processing industrial environment.
  • Direct experience in nuclear facility operations, radiological controls, or chemical plant operations.
  • Demonstrated experience writing or revising technical procedures in a controlled documentation environment.
  • Strong understanding of process safety principles and operational risk mitigation.
  • Experience interpreting P&IDs, system flow diagrams, engineering drawings, and technical specifications.
  • Familiarity with regulatory frameworks such as DOE, NRC, OSHA, EPA, or comparable governing bodies.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and ability to manage multiple document revisions simultaneously.

Preferred Qualifications:
  • PPA Certification.
  • Experience developing procedures from a nuclear chemical process line.
  • Knowledge of configuration management and quality assurance standards (e.g., NQA-1, ISO 9001).
  • Experience with electronic document management systems (EDMS).
  • Experience supporting readiness reviews or operational startups.

Other Job Requirements:
  • United States Citizenship

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers
Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!
WORKING WITH EDGEWATER TECHNICAL ASSOCIATES
Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support their growing presence at project sites. Edgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), Department of Defense (DOD), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Edgewater's experience and guidance ensure that its customers perform hazardous operations, comply with regulatory requirements, and maintain the highest quality and safety standards.
Originally founded to support the Los Alamos National Laboratory, Edgewater now supports customers across the U.S. and Canada. Edgewater has five offices, with corporate headquarters in Los Alamos, NM and regional offices in Carlsbad, NM; Oak Ridge, TN; Aiken, SC; and Richland, WA.
Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.
EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173.
View all Edgewater opportunities at www.edgewatertech.net/careers

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