ZipRecruiter

Log In

2

Remote Customer Service Associate Jobs in McKees Rocks, PA

Kelly Services

Customer Experience Advocate

Pittsburgh, PA · On-site +1

$23.50/hr

Hybrid (3 days on site, 2 days remote) Open to candidates based in: Pittsburgh, PA About the role ... As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday ...

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home) Jumpstart Your Career with Ibex! Ibex is ...

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home) Jumpstart Your Career with Ibex! Ibex is ...

ibex

Healthcare Benefits Representative

Pittsburgh, PA · Remote

$16.50 - $19.75/hr

Customer Service Agent - Health Benefits Support (Remote) Start Date: August 31 Employment Type: Full-Time (40 hours/week) Location: Remote (Work from Home) Jumpstart Your Career with Ibex! Ibex is ...

Camesiagency

Remote Sales Manager

Pittsburgh, PA · Remote

$80K - $130K/yr

Sales, leadership, or customer service experience is helpful but not required * Willingness to obtain a Life & Health insurance license (we help with the process) What We Offer * 100% Remote Work

Camesiagency

Remote Insurance Agent

Pittsburgh, PA · Remote

$80K - $150K/yr

Sales, leadership, or customer service experience is helpful but not required. * Willingness to obtain a Life & Health insurance license; licensing support is provided. What We Offer * 100% remote ...

Highmark Health

Manager Client Service - NY

Pittsburgh, PA · On-site +1

$108K/yr

... Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or ... customer information that must be protected at all times. In connection with this, all employees ...

Gallagher

Personal Lines Client Service Manager

Pittsburgh, PA · Remote

$37K - $51K/yr

This role is fully remote. We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested ...

next page

Showing results 1-20

All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in McKees Rocks, PA

Remote Customer Service Associate information

See McKees Rocks, PA salary details

$8

$16

$25

How much do remote customer service associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote customer service associate in McKees Rocks, PA is $16.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $18.08 per hour, depending on experience, location, and employer.

What are Remote Customer Service Associates?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How do Remote Customer Service Associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Associate, and why are they important?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are popular job titles related to Remote Customer Service Associate jobs in McKees Rocks, PA? For Remote Customer Service Associate jobs in McKees Rocks, PA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Associate jobs in McKees Rocks, PA look for? The top searched job categories for Remote Customer Service Associate jobs in McKees Rocks, PA are:
What cities near McKees Rocks, PA are hiring for Remote Customer Service Associate jobs? Cities near McKees Rocks, PA with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in McKees Rocks, PA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,512 per year, or $16.1 per hour.
Customer Experience Advocate

Customer Experience Advocate

Kelly Services

Pittsburgh, PA • On-site, Remote

$23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Patient Shipping Specialist
Location: Hybrid (3 days on site, 2 days remote)
Open to candidates based in: Pittsburgh, PA
About the role:
The Shipment Setup Specialist is a professional client facing role responsible for various functions, including accurate and timely response to client inquiries regarding patient-specific programs, performing shipment set up, enrollment of patients into a safe return program, and completing detailed documentation in various computer systems to ensure patients get their therapy in a quick and efficient manner from the Non-Commercial Pharmacy.
Responsibilities:
• Conduct initial and refill calls to patients informing them of available services as well as future targeted outreach to provide ongoing support.
• Complete shipment setup in the non-commercial pharmacy dispensing system.
• Ensure all calls are documented in various computer systems following business standards.
• Maintain frequent touchpoints through the outreach process to communicate progress to patients throughout their journey.
• Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment setups.
• Demonstrate the ability to prioritize and balance the needs of patients and HCP offices while meeting business needs.
• Provide concierge-level service to internal and external customers.
• Resolve any customer and client requests in a timely and accurate manner and escalate appropriately.
• Maintain frequent phone/email contact with internal operational staff. Utilize outbound faxes, internal systems, email alerts, and mailings per program guidelines.
• Strong compliance mindset, demonstrating clear understanding of patient privacy laws, regulatory standards and adverse event reporting.
• Coordinate shipments to HCP offices through utilization of an online shipment portal. 
• Active participation in building and maintaining respectful, collaborative team relationships, exercising, and encouraging positivity.
• Other duties as assigned.
Required Qualifications:
• High school diploma
• Experience in a pharmacy or healthcare setting
• Experience as a case manager or call center representative
• Ability to communicate effectively both orally and in writing with a focus on customer satisfaction
• Empathy, drive and commitment to exceptional service
• Ability to build productive internal/external working relationships
• Ability to proficiently use Microsoft Excel, Outlook and Word
Payrate: $23.50 per hour???????
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®-and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Apply