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Remote Customer Service Associate Jobs in Graham, WA

HMG Careers

Remote Account Executive

Kent, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Account Executive

Tacoma, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Executive - Remote

Kent, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Agent

Kent, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Executive

Tacoma, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Auburn, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Agent

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Rep

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Olympia, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Executive - Remote

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Executive

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Specialist

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Account Executive

Renton, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Service Associate information

See Graham, WA salary details

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How much do remote customer service associate jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote customer service associate in Graham, WA is $16.78, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $18.85 per hour, depending on experience, location, and employer.

What are Remote Customer Service Associates?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How do Remote Customer Service Associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Associate, and why are they important?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Graham, WA? The most popular types of Remote Customer Service jobs in Graham, WA are:
What are popular job titles related to Remote Customer Service Associate jobs in Graham, WA? For Remote Customer Service Associate jobs in Graham, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Associate jobs in Graham, WA look for? The top searched job categories for Remote Customer Service Associate jobs in Graham, WA are:
What cities near Graham, WA are hiring for Remote Customer Service Associate jobs? Cities near Graham, WA with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Graham, WA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,903 per year, or $16.8 per hour.
Remote Services Representative

Remote Services Representative

Sunbelt Controls

Renton, WA • On-site, Remote

Full-time

Posted 13 days ago

Job description


JOB SUMMARY:
This position requires the individual to apply their technical experience to the support of internal and external customers, including but not limited to: field service technicians, project managers, contractor clients, and end- user clients. This includes phone support, remote BMS support, system and energy savings analysis, and alarm monitoring. At times, this role may assist field construction technicians in the commissioning of systems for ongoing projects. The position requires a high level of experience in computer skills and the understanding of computer-operated systems, including network types. The ability to convey information clearly and effectively to others in a fast-paced environment is a must.
ESSENTIAL FUNCTIONS:
  • Utilizes the tools created for Remote Services to perform daily activities on client systems.
  • Maintains regular communication with both internal and external contacts and clients regarding ongoing issues and activities.
  • Identifies recommendations to repair or modify client systems for operational or energy efficiency improvement and provides necessary information to the Sunbelt Service Salesperson. This includes recommendations to update systems to the latest standards or into quality compliance.
  • Monitors and responds to alarms and events generated by the client's remote building management systems.
  • Makes adjustments to client system parameters, programs, or graphics as requested and directed by the client where contractually appropriate.
  • Monitors Building Management System uptime and notifies clients when a downtime event occurs.
  • The goal is to help the client achieve a high level of uptime.
  • Creates reports from templates and ensures they are delivered at scheduled intervals to contract clients.
  • Assists with user management and support for the Remote Services tools to help ensure total system security.
  • Supports sales in client presentations and demonstrations, and support proposal development as necessary.
  • Manages weekly time allocations to multiple assigned projects for on-time weekly submission of the individual's time sheet.
  • Responsible for practicing safe work habits and participates in office safety program requirements and that of any specific safety requirements of all assigned projects.
  • Attends and successfully completes the OSHA 10 safety training classes.
  • Takes personal responsibility for the successful completion of any assigned formal training and development plans.
  • Participates in the ongoing development program with other entry level engineers.

EDUCATION AND EXPERIENCE:
  • Three years of experience in HVAC service or another customer service position is preferred.
  • Mechanical aptitude and any technical school training is a plus.
  • Working knowledge of MS Office Suite, Windows, and File Structure. Basic TCP/IP network structure and web navigation are required.
  • Must be highly organized and possess the ability to work in a high paced environment with the ability to prioritize tasks to meet the schedules given by Sunbelt leadership.
  • Has the ability to operate independently and autonomously and take ownership of all assigned tasks.
  • Must possess and maintain a valid driver's license.
  • Ability to execute their work to ensure high customer satisfaction and the highest quality deliverable.
  • Excellent oral, written and interpersonal skills are a requirement of this position.

ACCO COMPETENCIES:
  • Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one's level/position and with minimal supervision.
  • Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
  • Insight: The ability to gather and make sense of information that suggests new possibilities.
  • Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
  • Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
  • Big Picture: Understands and contributes to organizations' short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
  • Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility and shows personal humility.
  • Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
  • Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.

PHYSICAL REQUIREMENTS:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • While performing the duties of this job, the employee is regularly required to sit and stand, use hands to operate computer keyboard and telephone and talk and hear.
  • Lift and/or move up to 50 lbs. occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
  • Regular and routine attendance is required.

COMPETITIVE WAGES:
$88,480 to $111,000 Annual Salary. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.
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About Us
Sunbelt Controls is a premier provider of building automation system solutions and services for a wide portfolio of clients across the Western United States. We provide BAS solutions that are comprehensive, ranging from new construction installation and system retrofits to preventative service, data analytics and fault detection diagnostics. We lead the industry with building control products and solutions that reduce energy and operational cost across several vertical markets, including office buildings, data centers, healthcare, education, and biotech/pharmaceutical.We deliver value to our clients by utilizing emerging technologies to create smarter buildings through our professional solutions, services, experiences, and ingenuity. Our employees are comprised of intelligent, dedicated, and entrepreneurial team members who put customers first and enjoy what they do. We believe there is a better way... to grow professionally, to partner and deliver a project. If you are ready for new challenges and new opportunities, come join our team!
What's great about working at Sunbelt Controls is that we're a big enough company to be a leader in Automated Controls contracting in California, the Pacific Northwest, and the Southwest U.S., but as a 100% employee-owned ESOP, we're a private company with a family-oriented feel. Together, the employees of Sunbelt Controls are comprised of intelligent, dedicated, and entrepreneurial team members who put customers first and enjoy what they do.
SUNBELT CONTROLS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.
We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.
Equal Employment Opportunity is The Law.|Pay Transparency Nondiscrimination Provision
Sunbelt Controls will consider qualified applicants with criminal histories for employment.
At this time, Sunbelt Controls is unable to provide visa sponsorship.

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