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Remote Customer Service Associate Jobs in Cleveland, OH

Revenue Group

Customer Service Representative

Cleveland, OH · Remote

$17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Who is Revenue Group? Established in 1994, Revenue Group is a leading business process ... The Customer Service Representative will be responsible for: * Assisting patients to resolve ...

Liveops

Remote Spanish Bilingual Customer Service

Elyria, OH · Remote

$14.25 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Akron, OH · Remote

$14.75 - $18.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Lorain, OH · Remote

$14 - $17.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Medina, OH · Remote

$13.75 - $17.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Nordstrom

Customer Care Specialist 1 - Ohio (Remote)

Lyndhurst, OH · Remote

$15.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is a fully remote, work from home position. Candidate location restrictions apply ... Provide Customers with critical service and product information, ensuring customer satisfaction via ...

Nordstrom

Customer Care Specialist 1 - Ohio (Remote)

Westlake, OH · Remote

$15.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is a fully remote, work from home position. Candidate location restrictions apply ... Provide Customers with critical service and product information, ensuring customer satisfaction via ...

Nordstrom

Customer Care Specialist 1 - Ohio (Remote)

Beachwood, OH · Remote

$15.75 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is a fully remote, work from home position. Candidate location restrictions apply ... Provide Customers with critical service and product information, ensuring customer satisfaction via ...

KURV

Client Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

Provide remote assistance to Kurv merchants in the use of their equipment or gateway service. * Provide customer assistance related to billing, statement or other transaction related questions.

K & M Insurance Group LLC

Be Seen First

Customer Service Sales Representative - Flexible

Twinsburg, OH · Remote

$500 - $3.7K/wk

Service minded individuals Licensing: * Must have at least a life insurance license (or combined life & health producer license) * If you do not currently hold a license, but are interested - we can ...

F5 Facility Services

Remote Commercial Service Plumber

Cleveland, OH · On-site +1

$24.50 - $31.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote position that requires exceptional autonomy and the ability to work effectively ... exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing ...

F5 Facility Services

Remote Commercial Service Plumber

Akron, OH · On-site +1

$24.25 - $31/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a remote position that requires exceptional autonomy and the ability to work effectively ... exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing ...

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All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Cleveland, OH

Remote Customer Service Associate information

See Cleveland, OH salary details

$8

$16

$26

How much do remote customer service associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote customer service associate in Cleveland, OH is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.65 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Cleveland, OH?

The most popular types of Remote Customer Service jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Customer Service Associate jobs?

Cities near Cleveland, OH with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,571 per year, or $16.6 per hour.

Customer Service Representative

Revenue Group

Cleveland, OH • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Description

Start Date: August 31st

Pay Rate: $17/hour

Hours:  Monday-Friday between the hours of 9:00am - 6:00pm (some may start at 9:00am and others at 9:30am) 

Training Hours: 8:30am-5:00pm EST

Location: Remote


Who is Revenue Group?
Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation.


Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate.


Why you'll love this role?

Join a Top Workplace-recognized team helping patients understand and resolve healthcare billing concerns. If you enjoy solving problems, communicating clearly, and supporting people through stressful moments, you'll fit right in.


The Customer Service Representative will be responsible for:

  • Assisting patients to resolve billing issues, handling complaints, and setting up payment plans.
  • Inbound calls from patients regarding bills.
  • Documenting customer complaints, issues, and interactions in appropriate system(s)
  • Meet performance metrics provided by management team.
  • Performing other duties as needed and assigned by the supervisor.

Requirements

Work Requirements:

  • High school diploma or GED
  • Customer service/call center experience preferred
  • Strong communication and de-escalation skills
  • Comfortable navigating multiple systems at once
  • Reliable attendance
  • Must pass a 7-year Background Check and Drug Screen
  • High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps.

Our Benefits:

  • 100% Paid Training
  • 401(k) matching
  • Paid Time off (PTO) - Up to 10 days your first year!
  • 8 Paid Holidays - Including your birthday!
  • Referral Program
  • Employee Assistance Program (EAP)
  • Growth & Continued Training - We promote from within, many of our team leads started as CSRs.
  • Dental & Vision insurance
  • Health insurance (including Long & Short-Term Disability)
  • Life insurance (Company Paid)

EEO Statement:
We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.


Ready to make a difference for patients while growing your career? Apply today, we'd love to meet you.

Apply