ZipRecruiter

Log In

2

Remote Customer Service Associate Jobs in Cleveland, OH

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Medina, OH · Remote

$13.75 - $18.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Cleveland, OH · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Akron, OH · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Lorain, OH · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Elyria, OH · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Representative

Lorain, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Medina, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Elyria, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Akron, OH · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Ver-A-Fast

Remote Customer Service Agent

Rocky River, OH · Remote

$14.50 - $19.25/hr

Dependable, energetic people with excellent communication skills and a passion for customer service needed. We offer a variety of opportunities, but currently we are contracting for inbound customer ...

Ver-A-Fast

Remote Customer Service Agent

Rocky River, OH · On-site +1

$14.50 - $19.25/hr

Dependable, energetic people with excellent communication skills and a passion for customer service needed. We offer a variety of opportunities, but currently we are contracting for inbound customer ...

HMG Careers

Remote Customer Service and Sales

Lorain, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Elyria, OH · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

next page

Showing results 1-20

All JobsCustomer Service Associate JobsRemote Customer Service Associate JobsRemote Customer Service Associate Jobs in Cleveland, OH

Remote Customer Service Associate information

See Cleveland, OH salary details

$8

$16

$26

How much do remote customer service associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote customer service associate in Cleveland, OH is $16.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.65 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Cleveland, OH?

The most popular types of Remote Customer Service jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Customer Service Associate jobs?

Cities near Cleveland, OH with the most Remote Customer Service Associate job openings:

Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $34,571 per year, or $16.6 per hour.

Remote Customer Service

Cleveland, OH • Remote

Staffing Solutions Enterprises
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Staffing Solutions Enterprisesexternal

$18/hr

Contractor

Posted 2 days ago

New

Job description

Remote Customer Service Representative

Location: Cleveland, OH (Must be local)
Work Environment: Remote (Onsite first day only)
Pay: $18.00/hour
Assignment: Temporary/Seasonal through April 2027
Schedule: 7.5-hour shifts between 8:00 AM and 6:00 PM, Monday-Friday. Hours assigned based on business needs.

About the Role

We're seeking compassionate and customer-focused professionals to support a community resource contact center. In this role, you'll be the first point of contact for individuals seeking assistance and services, providing support through phone, email, text, and chat.

Responsibilities
  • Answer inbound inquiries via phone, email, text, and chat
  • Conduct intake assessments and eligibility screenings
  • Connect individuals with available programs and community resources
  • Enter and maintain accurate case documentation
  • Navigate multiple databases and software systems
  • Submit referrals and service requests
  • Handle sensitive situations with professionalism and empathy
  • Utilize de-escalation techniques when needed
  • Participate in training and team meetings
Qualifications

Required:

  • High School Diploma or GED
  • At least 1 year of customer service, call center, healthcare, social services, intake, or community service experience
  • Strong communication and multitasking skills
  • Comfortable working in multiple computer systems simultaneously

Preferred:

  • Contact center experience
  • Health and human services background
  • Intake, case management, or community resource experience
What We're Looking For
  • Excellent customer service skills
  • Professional and empathetic communication style
  • Strong attention to detail
  • Problem-solving abilities
  • Ability to work effectively with diverse populations

If you're passionate about helping others and thrive in a fast-paced customer service environment, we'd love to hear from you!

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/

Staffing Solutions Enterprises logo

About Staffing Solutions Enterprises

Sourced by ZipRecruiter

Since 1974, SSE has delivered recruitment solutions to Northeast Ohio employers, matching local job seekers with local jobs. Today, Staffing Solutions Enterprises services job locations throughout the mid-west region and nationally. So, whether it be entry-level, professional, or managerial roles, we are here to help!

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Independence, OH, US

Year founded

1974

Social media

Facebook

View All Staffing Solutions Enterprises Jobs

Apply