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Remote Customer Service Associate Jobs in Butler, PA

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Remote Customer Service Associate information

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$8

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How much do remote customer service associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote customer service associate in Butler, PA is $15.45, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $17.36 per hour, depending on experience, location, and employer.

What is a remote customer service associate?

Remote Customer Service Associates are professionals who handle customer inquiries, complaints, and support requests from a location outside of a traditional office, usually from home. They use phone, email, chat, or other online communication tools to assist customers with issues related to products, services, orders, or accounts. This role requires strong communication skills, problem-solving abilities, and proficiency with digital platforms. Working remotely allows for flexible schedules but also requires self-discipline and a reliable internet connection. Companies hire remote customer service associates to provide support across various time zones and improve customer satisfaction.

How to get hired for remote customer service associate?

To get hired as a remote customer service associate, candidates should have strong communication skills, basic computer proficiency, and experience with customer support tools like live chat or CRM software. A high school diploma or equivalent is typically required, and some employers prefer prior customer service experience or relevant certifications. Preparing a professional resume and demonstrating reliability and problem-solving abilities can improve chances of being hired.

How do remote customer service associates typically stay connected with their teams and supervisors while working from home?

Remote Customer Service Associates usually stay in regular contact with their teams and supervisors through video meetings, chat platforms, and email. Many companies use collaboration tools like Slack, Microsoft Teams, or Zoom to ensure seamless communication and support. Team leads may hold daily or weekly check-ins to share updates, address challenges, and maintain a sense of community. This structure helps remote associates feel supported, share best practices, and receive timely feedback, even outside a traditional office environment.

What are the key skills and qualifications needed to thrive as a remote customer service associate?

To thrive as a Remote Customer Service Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing tools is often required. Strong soft skills like patience, empathy, and self-motivation are essential for managing customer concerns and working independently. These skills are vital to deliver high-quality support, build customer trust, and maintain productivity in a remote work environment.

What is the difference between Remote Customer Service Associate vs Remote Call Center Agent?

AspectRemote Customer Service AssociateRemote Call Center Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHome office or remote setup, often with flexible hoursHome or remote, typically in a call center setting or remote call center
Industry UsageCustomer service, retail, tech supportTelecommunications, tech support, sales
Job FocusHandling customer inquiries, resolving issues, providing supportAnswering calls, troubleshooting, upselling or sales

Both roles involve remote customer interaction, but Customer Service Associates focus on support and issue resolution, while Call Center Agents often handle high-volume calls, including sales and troubleshooting. The roles overlap in skills and environment, but their primary functions differ slightly.

What are the most commonly searched types of Remote Customer Service jobs in Butler, PA? The most popular types of Remote Customer Service jobs in Butler, PA are:
What cities near Butler, PA are hiring for Remote Customer Service Associate jobs? Cities near Butler, PA with the most Remote Customer Service Associate job openings:
Remote Customer Service Associate jobs near you
Infographic showing various Remote Customer Service Associate job openings in Butler, PA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,136 per year, or $15.4 per hour.

Healthcare Software Sales/Business Development (Enterprise Healthcare Software)

Management Science Associates

Tarentum, PA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description


Overview: For more than 60 years, MSA has helped organizations solve complex business challenges through the power of analytics, informatics, and innovative technology. As a diverse, dynamic, and growing company, MSA empowers customers to optimize workflows, improve decision-making, and drive better outcomes.
MSA's Life Sciences division developed EDITLife®-an industry-leading data and workflow management platform that is transforming healthcare by supporting Solid Organ Transplant programs, Cell Therapy clinics, Cell Processing Laboratories, and Blood Centers.
Position Summary: We're seeking a motivated, result-driven sales professional to expand our market presence. The ideal candidate will enjoy hands-on work to generate qualified leads, cultivate prospect relationships, and guide opportunities through the sales cycle to success. This individual will effectively communicate the value of our innovative solutions while applying strong consultative selling, prospecting, and opportunity management skills to help healthcare organizations modernize and streamline their operations.
This is a full-time, remote position based in the United States, working from a home office. The position reports directly to the SVP, Life Sciences.
Key Responsibilities:
  • Generate new business opportunities through strategic prospecting and lead generation, consultative selling, and relationship building within all relevant markets.
  • Develop, manage and grow an active, robust sales pipeline by nurturing existing opportunities while identifying, qualifying, and developing and advancing new leads and prospects.
  • Deliver compelling virtual and trade show product demonstrations that highlight MSA's clinical workflow and IT expertise and the value of the EDITLife platform.
  • Manage complex, consultative sales cycles by engaging multiple stakeholders, maintaining persistent follow-up, overcoming objections, and driving opportunities to success.
  • Collaborate with marketing, product management, and technical teams to create responses to RFPs and RFIs, ensuring customer requirements are addressed.
  • Maintain demonstration environments, scripts, and supporting data to ensure accurate, consistent, high-quality product presentations.
  • Consistently maintain accurate opportunity, account, and forecasting information within the company's CRM to support pipeline visibility and revenue forecasting and regular reporting to the SVP, Life Sciences.

Required Skills:
  • Bachelor's degree in Sales, Life Sciences, Business, Healthcare, Health Informatics, or related discipline.
  • Minimum of five years of recent hands-on enterprise healthcare software sales experience, preferably with transplant, cell therapy, cell processing laboratory, blood center, or other clinical workflow environments.
    • Demonstrated success in generating new business, developing and managing a sales pipeline, and advancing complex opportunities to success.
    • Proven experience delivering consultative sales presentations and product demonstrations to clinical, operational, executive, and IT stakeholders.
    • Excellent verbal, written, and presentation skills, with the ability to communicate complex clinical and technical concepts to both technical and non-technical audiences.
    • Experience preparing quotations, and responses to RFPs and RFIs in collaboration with cross-functional teams.
    • Strong relationship-building and organizational skills, with the ability to manage multiple long-term sales opportunities simultaneously.
    • Self-motivated with the ability to work independently in a remote environment while collaborating effectively with internal teams.

About Us
Management Science Associates, Inc. (MSA) is a diversified, dynamic and growing information management company that for over sixty years has partnered with institutional and commercial customers to identify areas in which innovative analytics, data and technology deliver incremental growth and drive efficiency. We have a rich legacy of being first to market, consultative partners, and serial innovators at heart. We're proud to say that we even won an Emmy!
Our products and solutions are utilized across dozens of industries including Consumer Packaged Goods, Media, Healthcare, Pharmaceuticals, Metals and Advanced Manufacturing, Casino Gaming, Medical Cannabis, Internet Applications and Data Center/Co-location Services. Our client partners range in size with many being some of the largest, well-known corporations in the world.
MSA has distinguished itself as an employer of choice in the high technology software and information management industry. We actively recruit talented graduates and experienced professionals looking for a rewarding career at a company that recognizes employees as their best asset. MSA continuously seeks talent within our business practices: Business Analysis, Information Management Solutions, Media, Life Sciences, Metals & Advanced Manufacturing, Information Technology Systems and Services, and Corporate Information Systems.
MSA employs more than 500 people, working across the United States and world-wide. We have three offices in the Pittsburgh area along with offices in United Kingdom and Malaysia.
All full-time employees are eligible to participate in our comprehensive benefits package which includes Health, Dental & Vision Plans, 401(k) Savings Plan, Flexible Benefits Plan, Life & Accidental Death & Dismemberment Insurance, Disability Income Plan, Paid Time Off (PTO) including Vacation, Sick and Holiday, and more.
We hope you will consider joining our team and become part of our continued growth and success.

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