Remote Customer Service Associate Jobs in British Columbia

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances (as applicable).
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.

Join Our Team as a Verification and Validations Associate at Epiroc!

Work Type (Onsite/Hybrid/Remote):

Onsite

Responsibilities:

• Develop system- and component-level V&V plans, procedures, and acceptance criteria aligned with product requirements.
• Maintain requirements traceability from specification through verification evidence.
• Support functional safety validation of safety functions to ISO 13849 PL targets, including fault-injection and diagnostic coverage verification.
• Contribute to DFMEA, PFMEA, and reliability growth planning.
• Use ALM tools (e.g., Polarion, Jama, DOORS) to maintain traceability from requirements to validation.
• Facilitate validation testing using facility infrastructure including:
  
  • Vibration and shock analysis.
  • EMC/EMI chambers for emissions and immunity.
  • High-voltage test systems (insulation resistance, hipot, HV interlock loop, contactor behavior, fault response).
  • Environmental chambers for temperature, humidity, ingress, and thermal cycling.
  • Instrument vehicles and subsystems using DAQ systems, thermocouples, strain/vibration sensors, and HV measurement equipment.
  • Perform failure investigation, root-cause analysis, and corrective action validation.

Knowledge/Education:

• Bachelor's or Master's degree in Electrical, Mechatronics, Mechanical, or Systems Engineering.
• Experience in verification & validation, test engineering, or reliability testing for electrified, industrial, or heavy-duty equipment.
• Practical familiarity with:
  
  • High-voltage DC systems and electrical safety practices.
  • Vibration, environmental, and EMC testing methodologies.
  • Instrumentation, data acquisition, and troubleshooting of complex systems.
• Understanding of functional safety principles for machinery, particularly ISO 13849 Performance Levels.
• Ability to generate clear technical documentation and structured validation evidence.

Skills and Abilities:

• Experience with battery-electric vehicles, mining equipment, or off-road machinery.
• Knowledge of functional safety standards and supporting frameworks (e.g., ISO 13849, ISO 26262).
• Familiarity with BMS, traction inverters, charging systems, HV interlock architecture, and insulation monitoring.
• Experience with test automation, scripting (Python/MATLAB), HIL systems, or model-based validation.
• Background in field testing within harsh or remote industrial environments.
• Progress toward or attainment of professional engineering registration is an asset.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Wage/salary for position: $95,912 - 120,000

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more atwww.epiroc.com