Remote Customer Representative Jobs in Secaucus, NJ

Role: Customer Service Rep 2 – Client Support Role: Customer Service Rep – Client Support, Bilingual (English/Spanish) Pay: • $18.00/hour – Monolingual • $19.00/hour – Bilingual (English/Spanish) Assignment: Ongoing assignment (TEMP) Location: Remote / Work From Home (Must reside in New Jersey- FOR NEW JERSEY APPLICANT ONLY) Schedule: Training Schedule: • Monday – Friday, 8:00 AM – 4:30 PM Eastern • 3-week training period • Candidates must remain on camera throughout training and nesting Hours of Operation: • Monday – Friday, 8:00 AM – 5:00 PM EST
Equipment: Bring Your Own Device (BYOD) per specs in attached BYOD Technical Requirements document. In addition, a second monitor is required. • Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider. • Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app.
What you'll do: • Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives. • Provide general information regarding health insurance coverage through the Marketplace. • Assist individuals and families with completing health insurance applications. • Build and verify tax households, household income, and eligibility information. • Explain Marketplace eligibility determinations and enrollment options. • Enroll consumers into qualified health plans. • Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests. • Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements. • Track and document all customer interactions using applicable systems. • Fulfill requests for materials through mail, email, or electronic download. • Coordinate translation services for non-English-speaking callers as needed. • Escalate complex issues to the appropriate support teams for resolution. • Attend required meetings, trainings, and ongoing educational sessions. • Maintain current knowledge of Marketplace programs, policies, and systems. • Perform additional duties as assigned by management.
Requirements: • High School Diploma, GED, or equivalent required. • Associate degree or higher preferred. • Minimum of 6 months of customer service experience. • Strong telephone and data entry skills. • Excellent written and verbal communication skills. • Strong organizational and interpersonal skills. • Ability to work efficiently in a fast-paced environment. • Ability to manage multiple complex tasks simultaneously. • Ability to work independently and as part of a team. • Experience using computers, phone systems, and headsets preferred. • Previous customer service or call center experience preferred. • Bilingual Spanish/English is a plus. • Must be able to maintain full attendance during training and nesting periods. • Must be comfortable being on camera throughout all training sessions. • Must have a reliable home office setup that meets equipment requirements.

This company offers growth and a great group of people to work with.