Remote Customer Feedback Jobs in Griffith, IN (NOW HIRING)

Axon Product Specialists partner with Account Executives on Major & Top 1200 accounts, engaging the largest and most complex public safety agencies in the U.S. You'll be the strategic technical voice in the room-leading deep discovery, shaping solution design, and guiding agencies through Axon's RMS (Records Management System) ecosystem.
This role requires you to operate confidently in high-stakes environments, translate agency pain into actionable solutions, and influence both customer strategy and Axon's product roadmap. You'll own project scoping, SOW development, and help steer long-term product growth by surfacing insights from the field.
This is a quota-carrying role where creativity, grit, and clarity win. The RMS team feels like a startup-fast, scrappy, innovative-but with the muscle and support of a global public company.

Location: Remote but must be located in the Central US Region
Travel: 80%
Reports to: Manager, Product Advocates
Customer Discovery, Solution Design & Technical Leadership

• Lead customer needs discovery with senior and end-user stakeholders; identify explicit and latent pain points and translate them into actionable requirements.
• Deliver customized and technically complex presentations across agency sizes and segments.
• Develop and present sophisticated RMS and Dispatch workflows that solve multi-system, multi-stakeholder challenges.
• Own project scoping and SOW development for RMS opportunities, ensuring alignment between customer requirements and Axon solutions.
• Participate in product roadmap conversations by providing structured customer feedback and identifying emerging needs across markets.
• Partner with demo engineers to design high-impact, scenario-based demos that resonate with the unique operational realities of each agency.

Sales Partnership & Execution

• Build pre-sales strategy with Account Executives to increase win probability, including target-agency mapping, competitive differentiation, and technical win strategy.
• Lead internal coordination for procurement cycles including RFPs, technical documentation, and best-and-final demonstrations.
• Track and manage account activity in internal systems to support strategic execution and visibility into next-step opportunities.
• Develop and maintain long-term relationships across leadership, mid-level management, and frontline agency stakeholders.

Industry & Ecosystem Influence

• Represent Axon as a thought leader at national organizations such as NENA, APCO, IACP, and MCSA through presentations, roundtables, and relationship-building.
• Identify cross-functional industry trends and inform Axon leadership on market direction, agency priorities, and competitive opportunities.

Team Contribution & Development

• Mentor junior advocates through structured knowledge-sharing and demonstration coaching.
• Participate in hiring by evaluating technical ability, customer-facing skillsets, and cultural alignment of candidates.

• 5+ years of customer-facing SaaS or technical sales/engineering experience with a track record of high performance.
• Ability to lead complex discovery, translate ambiguous pain points into clear technical requirements, and build sophisticated RMS solutions.
• Experience independently scoping projects and developing SOWs for multi-stakeholder public sector deals.
• Deep understanding of public safety workflows, including PSAP and law enforcement operations, backed by 5+ years working directly with agencies.
• Strong presentation and demo skills, with the ability to tailor highly technical content to both command staff and frontline users.
• Advanced technical fluency across cloud-based systems, integrations, backend concepts, and use of APIs/SDKs.
• Proven ability to influence customers, collaborate cross-functionally, and operate with autonomy in high-complexity sales cycles.
• Willingness to travel up to 80% as needed.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work
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