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Remote Customer Feedback Jobs in Utah (NOW HIRING)

Kadince

Customer Success Manager

Ogden, UT · Remote

About Kadince Kadince (pronounced cadence) is a fully remote software company founded in 2013. In a ... You're not afraid of feedback or accountability, and you love to learn from your team members. You ...

ACD Direct

Jr. Account Executive

Farmington, UT · Remote

Jr. Account Executive - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company ... Solicits customer feedback to improve service; Responds to requests for service and assistance;

ACD Direct

Account Executive

Farmington, UT · Remote

Account Executive - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company that ... Solicits customer feedback to improve service; Responds to requests for service and assistance;

Angel

Sr Software Engineer, Streaming Services

Provo, UT · Remote

$135K - $180K/yr

Leverage ai, testing, data, customer feedback, and intuition to make confidence changes that impact ... What To Know Work environment Remote team members must have a private and quiet area for working ...

Angel

Sr Backend Engineer, Core Services

Provo, UT · Remote

$140K - $180K/yr

Leverage ai, testing, data, customer feedback, and intuition to make confidence changes that impact ... What To Know Work environment Remote team members must have a private and quiet area for working ...

RainFocus

Project Manager (Remote)

Lehi, UT · On-site +1

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... Solicit feedback from clients and team members to drive prioritization * Coordinate post-event ...

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All JobsCustomer Feedback JobsRemote Customer Feedback JobsRemote Customer Feedback Jobs in Utah

Remote Customer Feedback information

What is the difference between Remote Customer Feedback vs Remote Customer Service Representative?

AspectRemote Customer FeedbackRemote Customer Service Representative
Primary RoleCollects and analyzes customer feedback to improve products/servicesHandles customer inquiries, resolves issues, and provides support
Required SkillsCommunication, data analysis, feedback collection toolsCommunication, problem-solving, product knowledge
Work EnvironmentRemote, often flexible hours, focused on feedback platformsRemote, customer interaction via chat, email, or phone
Common CertificationsCustomer experience, survey tools, data analysisCustomer service, communication skills

While both roles are remote and involve customer interaction, Remote Customer Feedback focuses on gathering and analyzing customer opinions to inform business decisions. In contrast, Remote Customer Service Representatives directly assist customers with issues, providing support and solutions. Both roles require strong communication skills, but their core responsibilities differ significantly.

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For Remote Customer Feedback jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Customer Feedback jobs in Utah look for?

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Remote Customer Feedback jobs near you

Customer Service Agent - WFH

American Income Life Insurance Company

Salt Lake City, UT • On-site, Remote

$15 - $20/hr

Full-time

Posted 17 days ago

Key responsibilities

  • Communicate with members through phone and virtual meetings to assist them with understanding and accessing programs.

  • Help members understand available programs, options, and guide them through applications, enrollment, and documentation.

  • Follow up with members throughout the process and keep client information accurate and organized.

Job description

We're expanding our remote team and looking for motivated individuals who enjoy working with people, providing solutions, and creating positive experiences. This role offers the opportunity to develop valuable professional skills while working in a flexible, virtual environment.
You don't need previous industry experience to get started. New team members receive step-by-step training, ongoing guidance, and continued support to help them learn the role, build confidence, and progress over time.
Your Role
You'll work directly with members who need assistance understanding and accessing the programs available to them. Your goal is to make the process simple, informative, and professional from the initial conversation through follow-up.
  • Communicate with members through phone and virtual meetings.
  • Identify individual needs by asking questions and listening carefully.
  • Help members understand available programs and available options.
  • Walk members through applications, enrollment, and required documentation.
  • Answer questions and provide additional assistance when needed.
  • Follow up with members throughout the process.
  • Keep client information and digital records accurate and organized.
  • Learn current program information, procedures, and best practices.
  • Deliver dependable and professional service in every interaction.
Who We're Looking For
We're interested in individuals who bring a positive attitude, strong work ethic, and willingness to learn. Previous experience can be helpful, but your ability to communicate effectively, stay organized, and take ownership of your responsibilities is more important.
Successful candidates are typically:
  • Personable and comfortable communicating with different types of people.
  • Strong listeners who can explain information in an easy-to-understand way.
  • Reliable, organized, and attentive to detail.
  • Able to manage their time and responsibilities independently.
  • Comfortable using computers and virtual communication tools.
  • Willing to learn new systems and processes.
  • Receptive to training, feedback, and coaching.
  • Motivated by personal goals and career development.
  • Comfortable working independently while contributing to a team.

Backgrounds in customer service, retail, hospitality, administration, sales, or other client-facing positions can be helpful, but no industry-specific experience is required.
What We Provide
Our goal is to give team members the resources and support they need to succeed while creating opportunities for continued professional growth.
  • Fully remote work environment.
  • Flexible scheduling options.
  • Complete training provided.
  • Ongoing coaching and mentorship.
  • Weekly compensation.
  • Performance-based incentives and earning opportunities.
  • Opportunity to develop long-term residual income.
  • Company-sponsored travel opportunities based on performance.
  • Professional and leadership development.
  • Opportunities to advance into additional responsibilities and management roles.
Grow With the Team
This position can be the starting point for a longer-term career path. As you gain experience and demonstrate strong performance, you can take on greater responsibilities, develop leadership skills, and pursue advancement opportunities as the team continues to expand.

Apply