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Remote Customer Experience Representative Jobs in Naperville, IL

Travel by Tilly

Remote Customer Service

Franklin Park, IL · Remote

$16 - $21.75/hr

Remote Customer Service Rep Were looking for a creative and detail-oriented remote customer service ... Prior experience in travel planning, hospitality, or customer service is helpful but not required.

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Joliet, IL · Remote

$60K - $80K/yr

Entry Level Customer Sales Representative - Remote Work From Home | Flexible Hours | Weekly Pay ... No previous sales or insurance experience is required. Whether you are starting fresh, changing ...

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Aurora, IL · Remote

$60K - $80K/yr

Entry Level Customer Sales Representative - Remote Work From Home | Flexible Hours | Weekly Pay ... No previous sales or insurance experience is required. Whether you are starting fresh, changing ...

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Joliet, IL · Remote

$60K - $80K/yr

Entry Level Customer Sales Representative - Remote Work From Home | Flexible Hours | Weekly Pay ... No previous sales or insurance experience is required. Whether you are starting fresh, changing ...

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Aurora, IL · Remote

$60K - $80K/yr

Entry Level Customer Sales Representative - Remote Work From Home | Flexible Hours | Weekly Pay ... No previous sales or insurance experience is required. Whether you are starting fresh, changing ...

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Aurora, IL · Remote

$60K - $80K/yr

Entry Level Customer Sales Representative - Remote Work From Home | Flexible Hours | Weekly Pay ... No previous sales or insurance experience is required. Whether you are starting fresh, changing ...

Globe Life Insurance

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Entry Level Customer Sales Representative - Remote

Joliet, IL · Remote

$60K - $80K/yr

Entry Level Customer Sales Representative - Remote Work From Home | Flexible Hours | Weekly Pay ... No previous sales or insurance experience is required. Whether you are starting fresh, changing ...

Globe Life

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Remote Customer Support

Chicago, IL · Remote

$60K - $80K/yr

Job Overview We are seeking a dedicated and enthusiastic Remote Customer Support to join our team ... Prior sales or any client-facing experience preferred * Great communication skills and a genuine ...

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Remote Customer Experience Representative information

See Naperville, IL salary details

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$26

How much do remote customer experience representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer experience representative in Naperville, IL is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Experience Representative, and why are they important?

To thrive as a Remote Customer Experience Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is typically required. Outstanding active listening, empathy, and self-motivation help individuals excel in remote roles. These skills are vital to ensure customer satisfaction, efficient issue resolution, and consistent service quality in a virtual environment.

How does a Remote Customer Experience Representative effectively collaborate with team members while working from home?

Remote Customer Experience Representatives typically use digital communication tools, such as instant messaging platforms, video calls, and shared ticketing systems, to stay connected with their teams. Regular virtual meetings and scheduled check-ins help ensure alignment on company policies and customer service standards. Collaboration is also fostered through shared knowledge bases and peer support channels, where representatives can seek advice or escalate complex issues. This structure allows remote team members to maintain a strong sense of teamwork and provide consistent service to customers despite not being in a physical office.

What is a Remote Customer Experience Representative?

A Remote Customer Experience Representative is a professional who works from a remote location, such as their home, to assist customers with inquiries, issues, and feedback related to a company's products or services. Their primary role is to ensure customers have a positive experience by resolving problems, answering questions, and providing guidance via phone, email, chat, or social media. These representatives use various digital tools and communication platforms to interact with customers and often collaborate with other departments to address complex issues. Working remotely allows them flexibility while still delivering high-quality customer support.

What is the difference between Remote Customer Experience Representative vs Remote Customer Support Specialist?

AspectRemote Customer Experience RepresentativeRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical troubleshooting skills
Work EnvironmentHome office, customer interaction via phone, chat, emailHome office, technical support via phone, chat, email
Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware support
Common Search IntentCustomer experience, satisfaction, engagementTechnical issues, troubleshooting, product support

The Remote Customer Experience Representative focuses on enhancing customer satisfaction and engagement through communication and problem-solving, often in retail or service sectors. In contrast, the Remote Customer Support Specialist handles technical issues and troubleshooting, typically in tech-related industries. While both roles require strong communication skills and remote work setup, their primary focus and skill sets differ slightly based on industry and job responsibilities.

What are popular job titles related to Remote Customer Experience Representative jobs in Naperville, IL? For Remote Customer Experience Representative jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Representative jobs in Naperville, IL look for? The top searched job categories for Remote Customer Experience Representative jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Remote Customer Experience Representative jobs? Cities near Naperville, IL with the most Remote Customer Experience Representative job openings:
Remote Customer Experience Representative jobs near you
Remote Customer Service Representative

Remote Customer Service Representative

Annuity Health

Westmont, IL • On-site, Remote

$16 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

290th of 424 rated business services

Job description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.
To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable
with technology and can easily understand and learn the technical requirements of the position.
Duties/Responsibilities
  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management

Required Skills/Knowledge
  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary

Education/Experience
  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Salary Description
Pay Scale - $16.00 to $23.00

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