California City, CA · Remote
$70K/yr
... customer advocacy and loyalty via storytelling, testimonials and referral programs. -Continually ... this remote role at the time of posting, in compliance with applicable state and local laws ...
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California City, CA · Remote
$70K/yr
... customer advocacy and loyalty via storytelling, testimonials and referral programs. -Continually ... this remote role at the time of posting, in compliance with applicable state and local laws ...
California City, CA · On-site +1
$70K - $120K/yr
... customer advocacy and loyalty via storytelling, testimonials and referral programs. -Continually ... this remote role at the time of posting, in compliance with applicable state and local laws ...
California City, CA · On-site +1
$70K - $120K/yr
... customer advocacy and loyalty via storytelling, testimonials and referral programs. -Continually ... this remote role at the time of posting, in compliance with applicable state and local laws ...
$16.01 is the 25th percentile. Wages below this are outliers.
$14.09 - $17.06
39% of jobs
The median wage is $18.42 / hr.
$17.06 - $20.03
25% of jobs
$22.37 is the 75th percentile. Wages above this are outliers.
$20.03 - $23
15% of jobs
$23 - $25.98
14% of jobs
$25.98 - $28.95
6% of jobs
$28.95 - $31.92
1% of jobs
$31.92 - $34.90
0% of jobs
$34.90 - $37.87
0% of jobs
$37.87 - $40.84
0% of jobs
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1% of jobs
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0% of jobs
$14
$21
$46
A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.
As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.
To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.
For Remote Customer Advocate jobs in Ridgecrest, CA, the most frequently searched job titles are:
The top searched job categories for Remote Customer Advocate jobs in Ridgecrest, CA are:
Cities near Ridgecrest, CA with the most Remote Customer Advocate job openings:
California City, CA • Remote
$70K/yr
Full-time
Posted 23 days ago
This role of Lifecycle Marketing Manager is to manage global industry marketing campaigns and manage customer engagement and communication in the Company for Startups Program, The role partners with outside agencies and internal stakeholders to develop campaigns that include but are not limited to: paid media, email marketing, event marketing and/or sales enablement (inbound & outbound).
MAJOR DUTIES AND RESPONSIBILITIES
Build programs for customer engagement and communication in the Company for Startups Cloud Program, such as in-person/virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns and unlock new tactics
-Build successful customer advocacy and loyalty via storytelling, testimonials and referral programs.
-Continually monitor and measure success, regularly report data driven insights and use these insights to enhance the strategy.
Ideal Qualifications for Lifecycle Marketing Manager:
-Bachelor's degree or equivalent practical experience.
-At least 5+ years of event management experience.
-Excellent written and presentation skills.
-Customer Marketing via Marketo or similar tools.
-Experience working for a startup, or experience in startup marketing or supporting VC and incubator partnerships, startups and/or cloud technologies
-Ability to engage with cross-functional stakeholders and convey crisp business outcomes and narratives using insights and data
-Experience with CRM systems (SFDC, Dynamics, etc.), marketing automation, and email marketing
-Proven project management skills with ability to prioritize and manage multiple projects simultaneously to completion
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Has B2B SaaS experience from previous companies, preferably in a Lifecycle Marketing Manager role.
Is passionate about Cloud SaaS platforms, data analytics solutions and / or industries such as retail, manufacturing and finance.
Project management - ability to manage priorities, set and meet deadlines, and manage budgets for multiple simultaneous projects while maintaining accuracy and quality in deliverables.
Written and verbal communication skills - ability to clearly convey ideas, project status, and insights and learnings.
Problem solving and creative thinking - ability to manage through project roadblocks with limited oversight.
Interpersonal skills - ability to to build and maintain relationships with colleagues.
Work independently - ability to make recommendations and decisions autonomously.
Formal presentation skills - ability to present to all levels of management.
Strong attention to detail - ability to execute at a granular level while thinking strategically.
Related Work Experience
At least 6+ years of work experience
4+ years of industry experience in Lifecycle Customer, B2B marketing, technology or related industries.
2 years of experience in managing integrated marketing and Salesforce and reporting analytics experience.
Education
Bachelor's Degree or higher in Marketing, Business, Communications or related field or equivalent experience
Must Haves:
Must be able to work in a fast-paced environment matrix organization
Must have worked in Startup
Must have program and project management skills
Must be self-motivated, passionate about Marketing and Demand Generation
Must be a team player who enjoys learning and growing
Experience in Marketo and Salesforce.com is preferred.
Compensation Range: $70,000 – $120,000 annually
This posted range represents our good-faith estimate for this remote role at the time of posting, in compliance with applicable state and local laws including California, Colorado, New York, and Washington.
Final compensation will depend on various factors such as the candidate’s location, experience, qualifications, and alignment with internal compensation equity. Offers typically fall within the lower to mid-point of the posted range for most candidates.
This role may also be eligible for performance bonuses, and a comprehensive benefits package.
Sourced by ZipRecruiter
Marketing
11 - 50 Employees
Santa Clara, CA, US
2013