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Remote Customer Advocate Jobs in Hamilton, ON (NOW HIRING)

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VP, Customer Experience

Kitchener, ON · Remote

We're a remote-first company with a collaboration hub in downtown Kitchener, and we're growing ... advisor Drive customer advocacy: reference customers, case studies, reviews and community ...

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How much do remote customer advocate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer advocate in Hamilton, ON is $20.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.49 and $22.20 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Hamilton, ON?

For Remote Customer Advocate jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Hamilton, ON look for?

The top searched job categories for Remote Customer Advocate jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Remote Customer Advocate jobs?

Cities near Hamilton, ON with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Hamilton, ON as of June 2026, with employment types broken down into 74% Full Time, 17% Part Time, and 9% Contract. Highlights an 51% Physical, 4% Hybrid, and 45% Remote job distribution, with an average salary of $42,806 per year, or $20.6 per hour.

Remote-Customer Service Representative

International SOS

Niagara On The Lake, ON • Remote

CA$20 - CA$22/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

Remote-Customer Service Representative

Location: Remote - Ontario, Canada
Start Date: July 2026
Position Type: Permanent, Full-Time 
Pay Range: $20.00 - $22.00 CAD per hour


This is a newly created permanent position


Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world's most recognized brands.


Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail.


We are seeking highly skilled Customer Service Representatives to support global client programs and deliver world-class service to high-value customers.


In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits.
You will help create seamless, unforgettable experiences while representing some of the world's most recognized brands.


Why you will love working with us:

Competitive hourly rate + performance-based incentives


Full-time (40 hours/week), Fixed Schedules


Paid training


RRSP Match


Medical, Dental & Vision benefits


Paid time off


Remote Work from home opportunity


No sales required

What you will do:


Manage inbound customer requests through phone, email, and chat


Provide accurate and timely support for customer inquiries and service requests


Assist customers with travel-related or lifestyle loyalty program needs


Document interactions and manage cases using company systems


Maintain quality standards while meeting service and performance metrics


The goal of this role is to provide professional, seamless customer experience with every interaction.


What we are looking for in a successful candidate:


A passion for helping customers and solving problems


Strong communication and interpersonal skills


The ability to multitask across multiple systems and requests


Attention to detail and strong time management


Comfort working in a fast-paced, performance-driven environment


Experience:


Minimum 2 years of interactive customer service experience


Call center or high-volume service experience preferred


Hospitality, travel, or loyalty program experience is highly valued


Personal global travel experience is an asset


Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued


Investigative mindset with a passion for creating extraordinary experiences

Language Opportunities:


We are currently recruiting individuals who are fluent (verbal and written) in English. Professional-level proficiency in any of the following additional languages is considered a strong asset:


Spanish


French


Mandarin


Cantonese


Portuguese


Please note: Language placement may vary depending on the client program supported.


Work Requirements:


Must located in Ontario, Canada


Ability to work a flexible schedule including evenings, weekends, and holidays


Have a private work-from-home environment with reliable hardwired internet


Ability to pass required background screening


High school diploma or equivalent is required.


Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

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