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Remote Csr Jobs in Romeoville, IL (NOW HIRING)

Destinytravel

Travel Customer Representative

Chicago, IL · Remote

$16.50 - $22.50/hr

About the job Travel Customer Representative Job Overview: As a Travel Customer Representative, you ... Strong attention to detail and ability to multitask in a remote environment. A passion for travel ...

Next Stop Travels

Travel Customer Representative

Chicago, IL · On-site +1

$16.50 - $22.50/hr

About the job Travel Customer Representative Position: Travel Customer Representative Company ... service and helping our clients discover the world in new and exciting ways. As a remote company ...

Archer Travel Service, Inc

Travel Representative

Chicago, IL · Remote

$16.50 - $22.50/hr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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Remote Csr information

See Romeoville, IL salary details

$10

$19

$27

How much do remote csr jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote csr in Romeoville, IL is $19.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.35 per hour, depending on experience, location, and employer.

What is a Remote CSR job?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Csr position, and why are they important?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are some common challenges faced by Remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.
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What job categories do people searching Remote Csr jobs in Romeoville, IL look for? The top searched job categories for Remote Csr jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Csr jobs? Cities near Romeoville, IL with the most Remote Csr job openings:
Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Romeoville, IL as of May 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 45% Physical, and 55% Hybrid job distribution, with an average salary of $39,864 per year, or $19.2 per hour.
Customer Service Senior Representative

Customer Service Senior Representative

Tailored Management

Aurora, IL • Remote

$21 - $26/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Customer Service Senior Representative
Pay: $21.00$26.00/hour
Location: Fully Remote (any state except, NY, CA, HI or AK)
Schedule: Must be available between 8:00 AM8:00 PM, based on the candidates local time zone. Evening, weekend, holiday, rotating shifts, and overtime may be required based on business needs.
Start Date: July 2026
Job Summary
We are seeking a Licensed Medicare Customer Service Senior Representative to support existing Healthspring Medicare customers who are interested in changing from one Healthspring Medicare plan to another. This role will primarily handle inbound calls, with occasional outbound calls, to help customers understand their current benefits, review available plan options, and connect them with the right support when needed.
This is a great opportunity for someone who has strong customer service, sales, and call center experience and is comfortable explaining Medicare products in a clear, professional, and compliant way.
Key Responsibilities
  • Handle inbound calls from current Healthspring Medicare customers who are interested in changing plans.
  • Explain existing benefits and help customers understand available Medicare product options.
  • Make outbound calls to current customers to provide education on plan options when needed.
  • Direct customers to the appropriate department when additional support is required.
  • Complete needs assessments to better understand customer questions, concerns, and goals.
  • Maintain strong knowledge of Medicare products, internal processes, and procedures.
  • Navigate multiple systems while accurately documenting customer interactions.
  • Use scripts, tools, and technology to provide accurate and compliant information.
  • Maintain a positive, professional, and customer-focused approach on every call.
  • Participate in required trainings, meetings, and team updates.
  • Maintain active license and appointment in all required Healthspring Medicare markets.
  • Follow all CMS, compliance, and company requirements.
  • Support overtime, weekend, holiday, and rotating shift needs based on business demand.
Required Qualifications
  • High School Diploma or GED required.
  • Active Health Insurance License required.
  • Must hold a current license in state of residence.
  • 12 years of sales or service experience.
  • At least 2 years of telephonic customer service, sales, or call center experience.
  • Experience working in a high-volume call center environment.
  • Strong verbal communication and active listening skills.
  • Ability to complete a needs analysis and provide accurate customer support.
  • Strong attention to detail and accurate data entry skills.
  • Ability to navigate multiple computer systems while speaking with customers.
  • Proficiency with Microsoft Outlook, Excel, Word, and Teams.
  • Strong time management, organization, and prioritization skills.
  • Ability to work independently in a remote environment.
  • Adaptable, flexible, and able to manage through change.
  • Must be goal-oriented, accountable, resourceful, and self-directed.
  • Must be available to work assigned shifts, including evenings, weekends, holidays, rotating schedules, and overtime as needed.
Remote Work Requirements
  • Reliable cable broadband or fiber optic internet.
  • Minimum internet speed of 10 Mbps download and 5 Mbps upload.
  • Ability to use required technology, including laptop, camera, and desk phone.
Preferred Qualifications
  • Bachelors degree preferred.
  • Call center experience preferred during AEP (Annual Enrollment Program)
  • Experience with Medicare Advantage, Medicare Supplement, Part D, ancillary products, or the healthcare insurance industry preferred.
What Were Looking For:
The ideal candidate is professional, patient, and customer focused. This person should be able to listen closely, ask the right questions, explain plan information clearly, and provide excellent service while following all compliance requirements. Strong multitasking skills and the ability to stay organized in a fast-paced remote call center environment will be key to success in this role.
**Upon acceptance of the offer, urinalysis will be required to submit to a background check, including employment and education verifications and urinalysis drug screening**
#TMCS
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About Tailored Management

Sourced by ZipRecruiter

Tailored Management is a premier staffing firm headquartered in Columbus, Ohio, United States. The company, functioning from its official website tailoredmanagement.com, operates within the Staffing and Recruiting industry. With a business model predicated on connecting the world's most prestigious companies with top talent for each specific hiring need, Tailored Management is a recognized titan within the industry. Since its establishment, the company has consistently focused on custom-fit, business-centric solutions which make it a trusted partner for clients ranging from Fortune 500 to small, tech start-ups. The core mission of Tailored Management is to 'transform staffing into a proactive, strategic partnership that fuels growth and success.'

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbus, OH, US

Year founded

1968

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