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Remote Csr Jobs in Rockingham, NC (NOW HIRING)

Instant Teams

Leave Case Manager

Southern Pines, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Raeford, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Laurel Hill, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Southern Pines, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Pinehurst, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Ellerbe, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Hoffman, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

Instant Teams

Leave Case Manager

Jackson Springs, NC · Remote

$21/hr

Excellent customer service skills and the proven ability to manage difficult and stressful ... This position is 100% remote and provides equipment. Due to specific position requirements, we ...

ABB

Commercial Proposal Engineer

Bennettsville, SC · Remote

... customer needs. A deep understanding of the various products and markets served by the ABB ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

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Remote Csr information

See Rockingham, NC salary details

$8

$15

$22

How much do remote csr jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for remote csr in Rockingham, NC is $15.82, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.60 per hour, depending on experience, location, and employer.

What is a Remote CSR job?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Csr position, and why are they important?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are some common challenges faced by Remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.
More about Remote Csr jobs
What job categories do people searching Remote Csr jobs in Rockingham, NC look for? The top searched job categories for Remote Csr jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Remote Csr jobs? Cities near Rockingham, NC with the most Remote Csr job openings:
Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Rockingham, NC as of May 2026, with employment types broken down into 5% Locum Tenens, 2% As Needed, 68% Full Time, 18% Part Time, 5% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,915 per year, or $15.8 per hour.

Leave Case Manager

Instant Teams

Southern Pines, NC • Remote

$21/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview

Instant Teams is seeking a detail-oriented and experienced Leave Case Manager to join our remote team! Reporting to the team manager, this remote role is primarily responsible for the accurate and compliant administration of various clients' Family Medical Leave Act (FMLA) policies. A successful candidate will provide essential guidance to associates, management, and perform clerical duties critical to operational functions.

Day in the Life

  • Leave Management & Compliance:

    • Administer the FMLA policy, including reviewing all FMLA documentation for accuracy and completeness.

    • Make recommendations to approve or deny FMLA requests based on established federal regulations.

    • Ensure processes adhere to established procedures and applicable laws.

    • Maintain compliance with all federal and state regulations and internal standards.

    • Serve as an internal reference for certification requirements and processing within the team.

  • Associate and Management Support:

    • Assist associates by guiding them through the leave of absence (LOA) request process.

    • Provide timely and accurate responses to associates and all levels of management regarding day-to-day issues.

    • Assist management with complex LOA situations, providing guidance within policy and legal guidelines.

    • Proactively manage business expectations and resolve concerns by communicating status and issues effectively.

    • Contact providers for necessary clarification.

  • Administrative and Reporting Functions:

    • Process all leave of absence paperwork according to established procedures.

    • Coordinate correspondence, forms, and other necessary documents via the claim system.

    • Maintain complete records of all LOA requests, including tracking and analysis of data.

    • Generate required reports and maintain accurate files, data input, and analysis.

    • Support management with special projects as necessary.

Must Have's

  • High School Diploma

  • 1-2 years of related experience and current knowledge of the integrated disability and absence management industry

  • Excellent customer service skills and the proven ability to manage difficult and stressful situations

  • Strong communication skills (written, verbal, persuasion, motivation, and facilitation of strong working relationships)

  • Ability to manage business expectations and resolve concerns by communicating status and issues

  • Ability to effectively prioritize and escalate customer issues

  • Ability to interpret and analyze multiple facts

  • Knowledge of state and federal FMLA regulations; experience with paid family and medical leave is a plus. Strong organizational skills and the ability to manage a heavy caseload

  • Excellent interpersonal skills

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies

Preferred

  • Knowledge of medical disability management

  • Prior experience utilizing a CRM system (Salesforce) and advanced data management tools (Excel, OneNote) for organizational efficiency

Position Info:

  • Pay: $21/hour

  • Schedule

    • Training: Monday - Friday | 8am - 5pm EST (approx. 8 weeks in length)

    • Post-Training: Monday - Friday | 8am - 5pm EST

  • Career Progression

  • This position is 100% remote and provides equipment.

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, and Washington DC
*In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Compensation details: 21-21 Hourly Wage


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