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Remote Csr Jobs in Rochester, MI (NOW HIRING)

Mr.Handyman

Customer Service Representative

Birmingham, MI · On-site +1

$16 - $18/hr

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well ...

Liveops

Remote Spanish Bilingual Customer Service

Troy, MI · Remote

$14.75 - $18.50/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Remote Csr information

See Rochester, MI salary details

$9

$17

$24

How much do remote csr jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote csr in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is a Remote CSR job?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Csr position, and why are they important?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are some common challenges faced by Remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.
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What job categories do people searching Remote Csr jobs in Rochester, MI look for? The top searched job categories for Remote Csr jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Csr jobs? Cities near Rochester, MI with the most Remote Csr job openings:
Remote Csr jobs near you
Infographic showing various Remote Csr job openings in Rochester, MI as of May 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 45% Physical, and 55% Hybrid job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative

Mr.Handyman

Birmingham, MI • On-site, Remote

$16 - $18/hr

Other

Retirement

Posted 12 days ago

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment.


Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.


When you join the Mr. Handyman team, you get so much more than a job... you get a career you can be proud of, and the support of industry-leading software and business systems.


Why You'll Want to Join Our Team

Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.

  • Competitive pay
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
  • The pride that comes with applying your skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions
  • Flexibility with hours so you can take care of life's important events
  • And so much more...

Your Responsibilities as an Office Professional

  • Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
  • Making Recommendations and Managing Expectations with Customers - You'll communicate with customers to guide them through their projects and assist with managing their expectations.
  • Create Life-Long Customers - Deliver a great experience that wows every customer.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We'll Measure Performance

Here are some of the ways that we'll measure your performance in the role.

  • Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point
  • Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
  • Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.


To Succeed in this Role

  • Be highly organized and detail oriented
  • Possess excellent customer communication and independent work skills
  • Deliver solutions
  • Be a self-starter
  • Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements to be considered for this position.

  • Live within the area
  • Have 2+ years of experience in an office setting
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills

Benefits & Pay

The pay range for this position is $16 to $18 per hour and is dependent on your experience.

  • Day time work Mondays to Fridays only
  • Flexible working hours and availability for time off whenever needed.
  • Bonus for team productivity.
  • Simple IRA with company match after 1 year of employment
  • Option to work from home 1 day per week if you choose.


The office is located in South Lyon Michigan but the technicians service Oakland Macomb and Wayne Counties.


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