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Remote Csr Jobs in Butler, PA (NOW HIRING)

Quanta US

Field Service Technician

Cranberry Township, PA · Remote

$25 - $30/hr

Field Service Representative Company Overview Our client is a globally connected manufacturer of ... Respond to customer inquiries via phone, online platforms, and in person. * Troubleshoot mechanical ...

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How much do remote csr jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote csr in Butler, PA is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.85 per hour, depending on experience, location, and employer.

What is a Remote CSR job?

A Remote Customer Service Representative (CSR) job involves assisting customers with inquiries, troubleshooting issues, and providing support via phone, email, or chat from a remote location. CSRs handle customer concerns, process orders, and ensure customer satisfaction while working from home or another remote setting. Strong communication skills, problem-solving abilities, and a reliable internet connection are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Csr position, and why are they important?

To thrive as a Remote CSR (Customer Service Representative), you need strong communication skills, proficiency in problem-solving, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat platforms, and remote teamwork tools is often required. Empathy, patience, and the ability to work independently are crucial soft skills for this position. These competencies enable you to provide efficient, high-quality service and support to customers while working remotely.

What are some common challenges faced by Remote CSRs and how are they managed?

Remote CSRs often encounter challenges such as staying engaged without in-person supervision, managing high call volumes, and effectively resolving customer issues through digital channels. To address these, companies usually provide thorough onboarding, regular virtual team meetings, and access to knowledgeable supervisors for support. Remote CSRs also utilize well-established communication and ticketing systems to track customer interactions and solutions. Staying organized, proactive communication, and time management help ensure continued success and job satisfaction in this remote role.
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Infographic showing various Remote Csr job openings in Butler, PA as of May 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 45% Physical, and 55% Hybrid job distribution, with an average salary of $35,247 per year, or $16.9 per hour.
Customer Support Representative I

Customer Support Representative I

Management Science Associates

Tarentum, PA • On-site, Remote

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Description
Responsibilities:
  • Answer and evaluate incoming telephone calls, voice mail, email, faxes and internal requests from external and internal customers with distributor data related inquiries while providing excellent customer service.
  • Accurately log incoming calls and archive faxes, emails, and other documentation relating to communications with customers using the Contact Management System.
  • Research, resolve, and provide follow-up for basic and routine problems with customer data submissions. Escalate more complex problems to a Customer Support Representative II or Senior Customer Support Representative. Notifies Supervisor when an incident or situation may require escalation to a higher level.
  • Perform data file edits to correct errors within established guidelines
  • Respond to inquiries and resolve issues regarding brand and store matching misalignments
  • Attend ongoing training to achieve personal, professional, and technical improvement

Required Skills:
  • Associate's degree in Business Administration, Communications or related field, or equivalent experience. Languages are highly desired, in particular, French and Spanish
  • Customer service oriented with ability to maintain good relationships with distributors and clients
  • Attention to detail and ability to maintain detailed records of all inbound/outbound communications
  • Novice ability to diagnose and solve problems in cooperation with other CSR and CSR II
  • Ability to understand the basics of the data factory
  • Ability to remain calm in stressful situations
  • Takes full ownership and accountability for their work
  • Knowledge of Windows operating system and basic knowledge of MS Office applications
  • Good communication skills, both written and oral to be able to resolve issues in a prompt and helpful manner
  • Organizational, problem solving, and time management skills
  • Basic understanding of information technology systems and processes
  • Ability to multi-task
  • Must be able to work in a fast paced, noisy environment and cope with frequent interruptions
  • Occasional overtime will be required
  • Hybrid in-office and remote work. Candidates must currently live in the Pittsburgh, PA region due to in-office work

About Us
Management Science Associates, Inc. (MSA) is a diversified, dynamic and growing information management company that for over sixty years has partnered with institutional and commercial customers to identify areas in which innovative analytics, data and technology deliver incremental growth and drive efficiency. We have a rich legacy of being first to market, consultative partners, and serial innovators at heart. We're proud to say that we even won an Emmy!
Our products and solutions are utilized across dozens of industries including Consumer Packaged Goods, Media, Healthcare, Pharmaceuticals, Metals and Advanced Manufacturing, Casino Gaming, Medical Cannabis, Internet Applications and Data Center/Co-location Services. Our client partners range in size with many being some of the largest, well-known corporations in the world.
MSA has distinguished itself as an employer of choice in the high technology software and information management industry. We actively recruit talented graduates and experienced professionals looking for a rewarding career at a company that recognizes employees as their best asset. MSA continuously seeks talent within our business practices: Business Analysis, Information Management Solutions, Media, Life Sciences, Metals & Advanced Manufacturing, Information Technology Systems and Services, and Corporate Information Systems.
MSA employs more than 500 people, working across the United States and world-wide. We have three offices in the Pittsburgh area along with offices in United Kingdom and Malaysia.
All full-time employees are eligible to participate in our comprehensive benefits package which includes Health, Dental & Vision Plans, 401(k) Savings Plan, Flexible Benefits Plan, Life & Accidental Death & Dismemberment Insurance, Disability Income Plan, Paid Time Off (PTO) including Vacation, Sick and Holiday, and more.
We hope you will consider joining our team and become part of our continued growth and success.

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