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Remote Cs Jobs in Michigan (NOW HIRING)

Kobie Marketing

Director, Technology Delivery

Detroit, MI · Remote

$209.90K/yr

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... Proactively surface risks and opportunities to PM/CS and recommend corrective actions. * Monitor ...

GEI Consultants

Dam Safety Engineer

Marquette, MI · On-site +1

$85K - $120K/yr

A fully remote option may be available for the right candidate. Candidate will be part of a ... Our company culture is driven by our 4 Cs - we are Client-Centered, Curious, Collaborative, and ...

People also search for

All JobsCs JobsRemote Cs JobsRemote Cs Jobs in Michigan

Remote Cs information

See Michigan salary details

$72.8K

$110.7K

$149K

How much do remote cs jobs pay per year?

As of May 30, 2026, the average yearly pay for remote cs in Michigan is $110,720.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $125,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service Representative, and why are they important?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, helpdesk ticketing systems, and online communication platforms is typically required. Outstanding candidates excel in empathy, patience, and self-motivation to manage remote work independently. These skills ensure effective customer support, satisfaction, and efficient resolution of issues in a remote environment.

How do Remote Customer Service representatives effectively stay connected with their team and maintain productivity?

Remote Customer Service representatives typically use a combination of communication tools such as instant messaging platforms, video calls, and project management software to stay connected with their teams. Regular virtual meetings and daily check-ins help ensure everyone is aligned on goals and updates. To maintain productivity, clear performance metrics and self-management skills are essential, along with a supportive remote work culture that encourages collaboration. Many companies provide online training and resources to help remote agents succeed and feel engaged.

What are remote customer service jobs?

Remote customer service jobs are positions where employees provide support and assistance to customers from a location outside of a traditional office, typically from home. These roles involve communicating with customers via phone, email, chat, or social media to resolve issues, answer questions, and ensure customer satisfaction. Remote customer service representatives use various tools and software to access company information and assist clients efficiently. This type of job offers flexibility and can be found across many industries, including retail, technology, and finance.

What is the difference between Remote Cs vs Remote Customer Support Representatives?

AspectRemote CsRemote Customer Support Representatives
Required CredentialsCustomer service certifications, technical knowledgeBasic customer service skills, communication skills
Work EnvironmentHome office, flexible hours, tech-focusedHome office, shift-based, client-facing
Employer & Industry UsageTech companies, SaaS, e-commerceRetail, telecom, service industries
Search & Comparison IntentTechnical support, troubleshootingGeneral customer inquiries, order issues

Remote Cs roles typically involve technical support and troubleshooting, requiring specific certifications and technical skills. Remote Customer Support Representatives focus on general customer service, often with less technical training. Both work remotely but serve different industry needs and customer interactions.

What are the most commonly searched types of Cs jobs in Michigan? The most popular types of Cs jobs in Michigan are:
What are popular job titles related to Remote Cs jobs in Michigan? For Remote Cs jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Cs jobs in Michigan look for? The top searched job categories for Remote Cs jobs in Michigan are:
What cities in Michigan are hiring for Remote Cs jobs? Cities in Michigan with the most Remote Cs job openings:
Remote Cs jobs near you
Infographic showing various Remote Cs job openings in Michigan as of May 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $110,720 per year, or $53.2 per hour.
Director, Technology Delivery

Director, Technology Delivery

Kobie Marketing

Detroit, MI • Remote

$209.90K/yr

Full-time

Posted 10 days ago

Job description

Join a National Top Workplace 
 
Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. 
 
Join Us from Anywhere 
While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely. We understand the importance of work-life balance and support our team with: 

         Flexible Time Off to recharge when needed 
         Nine Company-Wide Holidays 
         A diverse suite of benefits prioritizing your growth, development, and personal well-being 

Discover more about our perks and benefits here. 
 
Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. 


About the team and what we'll build together

This role will support the Kobie general Program Manager responsible for implementations for one or more key Kobie clients. You will participate in the business and technical relationship with the client and will be tasked with leading a team in the creation of high-quality solutions, planning resources, and managing the expectations of a high-profile client partner.

How you will make an impact
  • Orchestrates EndtoEnd Delivery Execution
    • Own technical execution from SA handoff (postdiscovery) through build, launch, hypercare, and ongoing run.
    • Set and govern delivery plans (scope, milestones, technical dependencies), ensuring ontime, onbudget, and inquality outcomes.
    • Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers.
    • Accountable for client satisfaction as it relates to technical delivery and runtime health.
  • Leads CrossFunctional Coordination and Communication
    • Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights.
    • Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving.
    • Escalate with precision-anticipate organizational pinch points and engage the right leaders at the right time.
    • Serve as a single technical point of accountability during delivery issues.
  • Triage Issues and Identify Root Causes
    • Own oversight of root cause analysis and corrective action.
    • Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution.
    • Conduct structured Root Cause Analysis (RCA); document causes, corrective actions.
    • Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes).
  • Ensure ProgramLevel Operational Stability
    • Govern platform health post-launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes.
    • Own technical readiness of environments, integrations, and data pipelines supporting live programs.
    • Accountable for operational outcomes at a program level.
  • Drive Strategic Readiness for Launches and Changes
    • Lead golive readiness: cutover planning, rollback paths, data migration checks, and production access controls.
    • Chair technical Go/NoGo with clear risk framing, mitigations, and stakeholder signoff.
    • Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes.
  • Continuously Optimize Workflows for Efficiency
    • Map and improve delivery workflows endtoend (from SA handoff to run), reducing manual effort and cycle time.
    • Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates).
    • Standardize playbooks, templates, and automation to increase predictability and scale.
  • Support Client KPI and SLA Monitoring
    • Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate).
    • Correlate technical signals with business impact (e.g., anomalies in redemptions, engagement, or promotion performance).
    • Proactively surface risks and opportunities to PM/CS and recommend corrective actions.
  • Monitor Bonus Campaigns and Promotional Health
    • Oversee technical execution of promotions/bonus campaigns (config integrity, rules fidelity, and tracking accuracy).
    • Validate pre and postlaunch performance; investigate anomalies and coordinate fixes across Product/CS/Eng.
    • Ensure auditability of campaign changes and outcomes for client transparency.
  • Maintain the Central Source of Operational Truth
    • Lead operational documentation and dashboards: delivery status, risk/issue logs, RCAs, runbooks, and readiness checklists.
    • Publish clear, consistent reporting to internal leaders and clients; maintain singlepane visibility into delivery and run.
    • Ensure configuration governance and versioning across environments.
  • Enable Scalable Delivery for Growth
    • Codify repeatable patterns (reference architectures, integration standards, migration kits).
    • Influence platform/product roadmap with insights from delivery and run to reduce future costtoserve.
    • Anticipate growth-driven complexity.
    • Drive long-term delivery maturity.
What you need to be successful
  • 10+ years in technical delivery, platform implementation, or operations leadership in complex, integrated environments.
  • Demonstrated ownership of implementationtorun lifecycles, including incident leadership and RCA.
  • Broad technical fluency across cloud/infrastructure, data/integrations, and application architecture; ability to deepdive when required.
  • Comfortable engaging enterprise clients and executives; prior experience with large enterprise programs is a plus (e.g., Fortune 50/100/500).
  • Familiarity with modern application stacks and integration patterns (e.g., APIs/SOA; Java/.NET/SQL), SDLC and Agile practices.
  • Bonus: Marketing technology, loyalty, analytics, campaign management, data marts/warehousing exposure.
  • Measures of Success (First 6-12 Months)
    • Reduction in delivery cycle time and defect escape rate.
    • Consistent ontime launches with documented readiness and Go/NoGo discipline.
    • Improved MTTR and closure of repeating RCAs with preventative fixes.
    • Operational dashboards adopted as the single source of truth across Delivery and Client Services.
Who we are  As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. 
 
A place for all We celebrate and embrace diversity at Kobie! 
Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. 
 
We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. 
 
Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty! 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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