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Remote Cs Jobs in Maryland (NOW HIRING)

Booz Allen Hamilton, Inc.

AI and ML Engineer

Annapolis, MD · On-site +1

$99K - $225K/yr

Remote Work: No Job Number: R0232485 Location: Annapolis Junction,MD,US Share job via: Share AI and ... Bachelor's degree in a CS, AI, Mathematics, or Statistics field Nice If You Have: * Experience in ...

Deloitte

... CS, EH&S oder GTS und idealerweise in der Implementierung von SAP / SAP4HANA sowie Verstandnis der ... B. Vertrauensarbeitszeit und EU Remote Working Vielfaltige Gestaltungsraume und aktive Forderung ...

New

Booz Allen Hamilton, Inc.

Solution Architect

Bethesda, MD · On-site +1

$67.50 - $88.75/hr

Remote Work: Hybrid Job Number: R0245305 Location: Bethesda,MD,US Share job via: Share Solution ... Master's degree in CS, Engineering, Information Systems, or Bioinformatics * Cloud, Cyber, AI, or ...

Genesys

In this role, you will serve as a strategic partner to the Head of CS Transformation and a key ... Location Fully remote within US (not limited to the states that the job is tagged to) What You'll ...

Elsevier

Technical Project Manger

Bethesda, MD · On-site +1

Work with CS and Clinical teams to map content between Mytonomy's platform and customer EHR systems ... This role can be located in our Bethesda, MD office or remote, with a preference for candidates ...

Booz Allen Hamilton, Inc.

PKI Engineer, Senior

Laurel, MD · On-site +1

$86K - $198K/yr

Remote Work: Yes Job Number: R0246354 Location: Laurel,MD,US Share job via: Share Additional ... Bachelor's degree in CS, Computer Engineering, or IT * CISSP, CASP, or CCSP Certification Clearance:

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All JobsCs JobsRemote Cs JobsRemote Cs Jobs in Maryland

Remote Cs information

See Maryland salary details

$81K

$123.3K

$166K

How much do remote cs jobs pay per year?

As of Sep 1, 2026, the average yearly pay for remote cs in Maryland is $123,289.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,800.00 and $139,300.00 per year, depending on experience, location, and employer.

What is a remote customer service job?

Remote customer service jobs are positions where employees provide support and assistance to customers from a location outside of a traditional office, typically from home. These roles involve communicating with customers via phone, email, chat, or social media to resolve issues, answer questions, and ensure customer satisfaction. Remote customer service representatives use various tools and software to access company information and assist clients efficiently. This type of job offers flexibility and can be found across many industries, including retail, technology, and finance.

What are the key skills and qualifications needed to thrive as a remote customer service representative?

To thrive as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, helpdesk ticketing systems, and online communication platforms is typically required. Outstanding candidates excel in empathy, patience, and self-motivation to manage remote work independently. These skills ensure effective customer support, satisfaction, and efficient resolution of issues in a remote environment.

How do remote customer service representatives effectively stay connected with their team and maintain productivity?

Remote Customer Service representatives typically use a combination of communication tools such as instant messaging platforms, video calls, and project management software to stay connected with their teams. Regular virtual meetings and daily check-ins help ensure everyone is aligned on goals and updates. To maintain productivity, clear performance metrics and self-management skills are essential, along with a supportive remote work culture that encourages collaboration. Many companies provide online training and resources to help remote agents succeed and feel engaged.

What is the difference between Remote Cs vs Remote Customer Support Representatives?

AspectRemote CsRemote Customer Support Representatives
Required CredentialsCustomer service certifications, technical knowledgeBasic customer service skills, communication skills
Work EnvironmentHome office, flexible hours, tech-focusedHome office, shift-based, client-facing
Employer & Industry UsageTech companies, SaaS, e-commerceRetail, telecom, service industries
Search & Comparison IntentTechnical support, troubleshootingGeneral customer inquiries, order issues

Remote Cs roles typically involve technical support and troubleshooting, requiring specific certifications and technical skills. Remote Customer Support Representatives focus on general customer service, often with less technical training. Both work remotely but serve different industry needs and customer interactions.

What are the most commonly searched types of Cs jobs in Maryland?

The most popular types of Cs jobs in Maryland are:

What are popular job titles related to Remote Cs jobs in Maryland?

For Remote Cs jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Remote Cs jobs in Maryland look for?

The top searched job categories for Remote Cs jobs in Maryland are:

What cities in Maryland are hiring for Remote Cs jobs?

Cities in Maryland with the most Remote Cs job openings:

Remote Cs jobs near you
Infographic showing various Remote Cs job openings in Maryland as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $123,289 per year, or $59.3 per hour.

Customer Success Manager (Ophthalmology) - OptymEdge

Emmes

Rockville, MD • On-site, Remote

Full-time

Medical, Retirement

Re-posted 10 days ago

Job description

Overview

Job Title: Customer Success  Manager

Location: US - Remote

 

OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.

Primary Purpose 

This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.

Responsibilities

1. Strategic Account Leadership

Serve as the primary point of contact for assigned strategic accounts

Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules

Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders

Build multi-level, trust-based relationships anchored in scientific credibility and shared goals

Identify risks early and drive cross-functional resolution to maintain delivery excellence

2. Growth & Expansion Opportunities

Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams

Contribute to the development of long-term partnership and account growth strategies

Partner with Business Development on renewals, pricing input, and proposal development

Track and report NRR, account health indicators, and expansion pipeline activity

3. Cross-Functional Partnership

Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution

Translate customer insights into actionable product and service improvement recommendations

Contribute to value stories, case studies, and customer success narratives

Serve as the internal voice of the customer to support alignment across teams

4. Operational Excellence & Scaling

Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks

Build and maintain account health models and standardized reporting dashboards

Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling

Support knowledge sharing and onboarding activities as the CS function grows

Qualifications

.Bachelor's degree in a scientific or clinical discipline (advanced degree preferred) or minimum 7-10 years' experience in ophthalmology, clinical research, or visual function assessments, with significant experience in customer success. 

Experience with eClinical or digital health systems.

Strong communication, stakeholder management, and commercial awareness

Bonus Points

Experience in ophthalmology clinical research or endpoint services

Familiarity with eSource, imaging, or certification platforms

Experience in growth-stage or transformation-focused organizations

Proficiency with Salesforce or similar CRM platforms

Emmes Group: Building a better future for us all. 

OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience. 

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us! 

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our  Emmes Cares  community engagement program.   We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

  • Flexible Approved Time Off
  • Tuition Reimbursement
  • 401k Retirement Plan
  • Work From Home Anywhere in the US
  • Maternal/Paternal Leave
  • Casual Dress Code & Work Environment

CONNECT WITH US!

Follow us on Twitter - @EmmesCRO

Find us on LinkedIn - Emmes

The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

#LI-Remote 

Employment Type: FULL_TIME
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About Emmes

Sourced by ZipRecruiter

Industry

Scientific research and development services

Company size

201 - 500 Employees

Headquarters location

Rockville, MD, US

Year founded

1977

Social media

Twitter

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