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Remote Cryptocurrency Customer Service Jobs in Oregon

Remote Customer Service Specialist

Portland, OR · On-site +1

$18 - $23.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Remote - Customer Service Representative

$16 - $21.75/hr

Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service ...

Customer Service Representative - Remote

$16 - $21.75/hr

Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service ...

Remote Customer Service Representative

$16 - $21.75/hr

Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service ...

Customer Service Representative - Remote

$16 - $21.75/hr

Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service ...

Customer Service Representative

OR · Remote

$16 - $21.75/hr

Customer Service Representative Function Sales & Marketing/Quality Control/Supply Chain/Customer Service Location United States - Remote Classification Salaried

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Remote Cryptocurrency Customer Service information

What is the difference between Remote Cryptocurrency Customer Service vs Remote Blockchain Support Specialist?

AspectRemote Cryptocurrency Customer ServiceRemote Blockchain Support Specialist
CredentialsBasic knowledge of cryptocurrencies, customer service experienceIn-depth blockchain technology understanding, technical troubleshooting skills
Work EnvironmentRemote, customer-facing roles, communication via chat, email, callsRemote, technical support, often involves analyzing blockchain data or software
Employer & IndustryCrypto exchanges, wallets, fintech companiesBlockchain platforms, development firms, crypto tech companies
Search & Comparison IntentCustomer service roles in crypto, support jobsTechnical blockchain support, troubleshooting roles

Remote Cryptocurrency Customer Service focuses on assisting users with account issues, transactions, and general inquiries related to cryptocurrencies. In contrast, a Remote Blockchain Support Specialist handles technical problems, software troubleshooting, and blockchain-specific issues. Both roles are remote and industry-related but differ in technical depth and daily responsibilities.

What is a remote cryptocurrency customer service representative?

A Remote Cryptocurrency Customer Service job involves assisting customers with inquiries and issues related to cryptocurrency products, such as wallets, exchanges, or transactions, all while working from a remote location. Responsibilities typically include troubleshooting account problems, explaining crypto concepts, guiding users through security procedures, and providing support via chat, email, or phone. This role requires knowledge of cryptocurrencies, excellent communication skills, and the ability to solve problems efficiently. As the crypto industry operates globally, flexibility in working hours is often needed. Many employers also look for candidates who are comfortable with rapidly changing technologies and security protocols.

What are the key skills and qualifications needed to thrive as a remote cryptocurrency customer service representative?

To thrive as a Remote Cryptocurrency Customer Service representative, you need a solid understanding of cryptocurrency fundamentals, customer support experience, and often a relevant degree or certification. Familiarity with help desk platforms (like Zendesk or Freshdesk), ticketing systems, and basic blockchain tools is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for effectively assisting users in a fast-evolving industry. These skills ensure accurate, timely support and foster trust, which is essential for customer satisfaction and retention in the digital asset space.

What are some common challenges faced by remote cryptocurrency customer service representatives, and how can they be addressed?

Remote cryptocurrency customer service representatives often encounter challenges such as handling complex technical inquiries, staying updated with rapidly changing industry regulations, and managing high volumes of support requests across different time zones. To address these challenges, it is important to regularly participate in training, leverage internal knowledge bases, and maintain clear communication with technical teams. Effective time management and strong problem-solving skills are essential for providing timely and accurate assistance to customers in this dynamic environment.
What are the most commonly searched types of Cryptocurrency Customer Service jobs in Oregon? The most popular types of Cryptocurrency Customer Service jobs in Oregon are:
What are popular job titles related to Remote Cryptocurrency Customer Service jobs in Oregon? For Remote Cryptocurrency Customer Service jobs in Oregon, the most frequently searched job titles are:
What cities in Oregon are hiring for Remote Cryptocurrency Customer Service jobs? Cities in Oregon with the most Remote Cryptocurrency Customer Service job openings:

Financial Crimes Investigator - Cryptocurrency/Blockchain

Treliant LLC

On-site, Remote

$50 - $60/hr

Temporary

Medical, Retirement, PTO

Re-posted 10 days ago


Job description

Overview

Treliant is a global consulting firm serving banks, mortgage originators and servicers, FinTechs, and other companies providing financial services. We are led by practitioners from the industry and the regulatory community who bring deep domain knowledge to help our clients drive business change and address the most pressing compliance, regulatory, and operational challenges. 

We provide data-driven, technology-enabled advisory and consulting, implementation, staffing and managed services solutions to the regulatory compliance, risk, financial crimes, and capital markets functions of our clients. 

Founded in 2005, Treliant is headquartered in Washington, DC, with offices across the United States, London, Belfast, and odz, Poland. For more information visit www.treliant.com. 

Treliant is committed to fostering a diverse, equitable and inclusive environment that values and embraces all races, religions, ages, abilities, gender, sexual orientations, ethnicities, languages, nationalities, political parties, socioeconomic groups and other characteristics that inform an individual worldwide view and experiences and systems of beliefs ("the principles"). We believe in championing every voice and ensuring everyone's full potential.

We are looking for Financial Crimes Investigators with an expertise in blockchain and cryptocurrencies to join our team for remote, project-based opportunities.

Responsibilities

While the scope of each project may be different, your duties & responsibilities may include: 

  • Conduct thorough Blockchain Tracing investigations into potential financial crimes, including AML, fraud, and sanctions violations.
  • Ensure clients meet regulatory and compliance standards by performing EDD/ CDD checks, KYC assessments and analyzing source of funds.
  • Analyze cryptocurrency transactions and wallet addresses, leveraging blockchain explorers and analytics tools to track illicit activity or suspicious behavior.
  • Draft and submit SARs to relevant authorities
  • Identify and assess potential financial crime risks across all client portfolios, leveraging both traditional and crypto-related financial systems.
  • Work closely with regulatory agencies, and financial institutions to ensure compliance with global anti-money laundering (AML) and counter-financing of terrorism (CFT) regulations.
  • Investigate high-volume or high-value transactions, including cross-border transfers, to identify red flags or signs of illegal activities.
Qualifications
  • Strong education background; Bachelor's Degree preferred.
  • 3+ years of experience in Financial Crime; either directly with a bank/financial institution or via a third party providing consulting services.
  • Strong background in AML, CTF or Sanctions, with an understanding of the compliance and regulatory frameworks that apply.
  • Familiarity with cryptocurrency blockchain tracing and blockchian technologies including investigating transactions on blockchain platforms and identifying risks associated with digital assets.
  • Familiarity with blockchain forensics tools such as Chainalysis, Elliptic, or CipherTrace to trace and analyze crypto transactions.
  • Knowledge of global regulatory frameworks for crypto - understanding of evolving cryptocurrency regulations, including FATF's Travel Rule, KYC/AML compliance for digital assets, and the legal landscape around crypto in different regions.
  • Experience in developing risk mitigation strategies for crypto-based financial crimes, including fraud prevention and transaction monitoring in the crypto space.

We are committed to being an Equal Opportunity Employer and want to build a diverse, inclusive and authentic workplace. If you are interested in working for Treliant but don't tick all the boxes, we encourage you to apply as you may be the perfect candidate for this or other roles.

Benefits

Primary Location: Remote

Primary Location Salary Range: $50/hr - $60/hr 

Treliant offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefit package that reflects our commitment to creating a diverse and supportive workplace.  In addition to a competitive base salary, candidate is eligible for incentive pay as well as a full range of health benefits, vacation plan, and 401k plan.

If you want to be part of a dynamic team of professionals, we invite you to join the team at Treliant.  We invest in people, and challenge you to advance your career while achieving your aspirations and goals.  Here at Treliant, we pride ourselves on our collaborative team culture, where we embrace diversity of thought and innovation.  If you strive for excellence and seek an inclusive environment apply on line treliant.com and follow us on LinkedIn. 

Right to Work

Treliant is not in the position to provide sponsorship for this current position and so applicants must be able to work in the United States without requiring sponsorship.

Please note, Treliant receives a high volume of applications for all roles. While we will endeavor to respond to all applicants, this is not always possible. Should you not receive a response to your application within 2 weeks, it is likely that you will have been unsuccessful on this occasion. However, we would like to retain your details on our systems and may contact you should another potentially suitable vacancy arise.

Treliant LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, religion, age, disability, or military status in employment or provision of services. When contacted for an interview, an applicant who requires special accommodations due to a disability should notify the office so that proper arrangements can be made.

Employment Type: TEMPORARY