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Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will

• Be your own boss.
• Choose when and to whom you provide support services.
• Set your own schedule.
• Provide a distraction-free home office.
• Provide your own home office equipment.
• Handle customer calls, assess needs, and solve problems.

Requirements

• Experience taking inbound and outbound calls.
• Computer skills, including navigating multiple systems and documenting call notes.
• Strong communication skills and the ability to connect with diverse individuals.
• Ability to sit for long periods.
• Patience and empathy.
• Ability to provide services pursuant to your contract independently.

Preferred Qualifications

• Available to provide services on April 14 and 15.
• Comfortable using video chat and screen-sharing tools.
• Adaptable to changing procedures and tech challenges.
• Experience with inbound/outbound customer support; call center experience is a plus.

Hours

• Choose your own schedule by self-scheduling 30-minute blocks or commits.
• Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
• Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.

Compensation

• Submit invoices and receive payment for completed services pursuant to contract.
• Invoice $0.34 per minute of talk time for providing services January–April.
• Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
• Additional performance-based pay may be announced during the season.
• ICs are responsible for their own taxes and expenses.
• Earn up to $20/hour; earnings vary and are not guaranteed.

Computer Requirements

• CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
• Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
• OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
• Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
• Review the Liveops Mobile Device and Security Requirements

Application and Certification Process

• Complete an application and pass a background check.
• Sign an Independent Contractor Agreement.
• Complete a W-9 form and set up direct deposit.
• Complete program-specific certifications.

Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes

• Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
• Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.

Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.