Remote customer relationship management (CRM) workers use specialized CRM software to manage interactions with clients and customers with the aim of improving relationships and driving sales. As a remote CRM worker, you accomplish your responsibilities from home using CRM software systems to oversee sales, marketing, and operational efforts that affect customer service. Your duties include training customer service workers and monitoring their performance, analyzing customer feedback, building client and customer relationships, answering escalated questions, concerns, and complaints, and communicating with your company to plan CRM strategies and offer suggestions for improvement.